The airline passenger experience industry consists of a network of companies and individuals who strive to improve the travel experience for the flying public. The industry encompasses every aspect of air travel, including, but not limited to: airport lounge amenities, aircraft cabin design, inflight entertainment and connectivity, dining on the ground and in the air, and frequent flyer programs.
About the Airlines
As the primary point of contact between the industry and the consumer, airlines play a crucial role in the passenger experience. Airlines are in a position to identify passengers' needs and deliver the best possible services, creating a satisfying service experience for every traveler. >more
About the Suppliers
As the airline passenger experience industry evolves, so does the growing list of vendor suppliers. Broad categories include aircraft manufacturers, avionics systems providers, media content providers, programming services and communications companies. >more