Job Listings

Global Eagle Entertainment
Inmarsat

Etihad

Air Canada - Cabin Interiors

Air Canada - IFE & Connectivity Solutions

Oman Air - Call for Bids

 

Global Eagle Entertainment
Client Programme Manager
Dubai

Global Eagle Entertainment Inc. (Nasdaq: ENT) is a worldwide provider of media content, technology, and connectivity solutions to the travel industry. Through the industry’s most comprehensive product and services platform, Global Eagle Entertainment provides airlines with a wide range of inflight solutions. These include Wi-Fi, movies, television, music, interactive software, as well as portable IFE solutions, content management services, e-commerce solutions and original content development. Serving over 150 airlines worldwide, Global Eagle Entertainment delivers exceptional quality and value to its customers to help them achieve their passenger experience objectives. The company’s headquarters are located in Los Angeles, California, with offices and teams located in North America, Asia, the Middle East, Europe, Africa, Oceania and South America. 

Find out more at www.geemedia.com 

We are looking for a Content Programme Manager to join our global market leading company and work on an instantly recognised leading airline account. 

The opportunity is to help define and create the future of the ‘connected customer experience’ for the airline and GEE. This is the experience that a customer has from the moment they engage with the airline, at the airport, on the flight and after the flight and how this is delivered in a connected, holistic experience, utilising the latest consumer technology and innovation. 

As Content Programme Manager you will be working on a strategic account where the creative is varied, exciting and at the forefront of the airline’s future vision. 

You will be on a fast learning curve from the airline and our global entertainment company, absorbing the latest trends and possibilities within this fast changing industry and utilising your experience and knowledge of consumer technology and innovation, marrying the two together to create the ‘Connected Customer Experience’ 

This is a significant role for a candidate looking to shine and grow alongside a formidable airline and the market leading Entertainment Company, with the opportunity to create a new business and customer engagement model for both. 

Key responsibilities 

To provide high quality creative content to GEE’s client base in an effective manner. Ensure content is suitable for specific client needs, is accurate, in line with financial expectations and GEE’s global strategy. 

More specifically, the job entails : 

•Analyze / Research programming options 

•Screen programming options/create edit notes 

•Prepare programming charts for recommendations to clients 

•Interface with customers 

•Identify strategies for deal structures 

•Negotiate license fees 

Qualifications 

Familiarity with Microsoft Office tools such as MS Word and MS Excel are key pre-requisites, as are general PC-based skills and experience. Knowledge of MMA and other hardware-specific portals are essential for this role. The ability to consistently deliver work of high quality against tight deadlines is considered an important attribute for people performing this role. Good communication skills are essential. 

An ability to pay attention to detail is an important attribute of people performing this role. An in depth knowledge and passion in Movies, TV and social media are desirable. 

Areas of interest and intrinsic competencies 

i.Personal Organisation 

ii.Administrative Skills and Technical understanding 

iii.Teamwork 

iv.Account Management 

v.Flexibility 

vi.Initiative 

vii.Planning and Organising 

viii.Financial Budgeting 

Please note: only shortlisted candidates will be contacted. 

Resumes should be submitted to geemedia1234@gmail.com.

 

Inmarsat
Director, Airline Market Development

The Director, Airline Market Development will forge and maintain influential relationships with target commercial carriers in the region – to comprehend their individual connectivity strategies, anticipate their commercial movements, and ensure that Inmarsat remains, or is appointed, their provider of choice for communications on board their fleet of commercial aircraft. 

Primary role purpose 

You will work directly with airlines, and/or through a network of partners, depending on the senior commercial team’s decision on the best route to market. You will own the relationship with all carriers in the region and will be expected to lead the business development with each airline from pre-proposal stage, through to live service launch, and revenue generation. 

Key responsibilities 

•Build and maintain influential relationships with key decision makers at target commercial airlines in the region 

•Drive the uptake of Inmarsat products and services, and increase commercial airlines’ contribution to long-term revenue 

•Develop a thorough understanding of individual airlines’ connectivity aspirations, challenges and strategies 

•Become intimately acquainted with a potential customer’s requirements in the pre-proposal phase – ensure the aviation team is well prepared to issue a relevant response to an RFP, or guide them to compile an unsolicited proposal which results in uptake of Inmarsat services 

•Lead potential customers from pre-sales stage, through contract signing, and to live service launch 

•Develop, and be accountable for, a sales pipeline 

•Undertake analysis and make recommendations on key commercial and operational activities and drive through any processes, including business case generation, approval and implementation 

•Manage the business & develop ‘trusted partner’ relationships with OEMs, Value Added Resellers, IFE suppliers, and others as assigned 

•Build strong, supportive relationships with appointed partners. Assist them to develop, and market, value added solutions which answer to customer requirements 

Essential knowledge and skills 

•Extensive experience in a sales function, ideally within the airline industry 

•Substantial, demonstrable sales experience, preferably incorporating both direct and indirect routes to market 

•Recent experience in the region of application, with established relationships with some of the major carriers 

•Proven ability to roadmap strategy for market penetration, and deliver results 

•Demonstrable ability to forge lasting and profitable relationships with partners; experience recruiting, managing, incentivising and auditing the success of partner organisations 

•Progressive and stable sales career – assumption of increased responsibility and revenue targets over time 

•Knowledge of airline connectivity and IFE 

•Substantial previous experience selling communications solutions 

•Willing to travel extensively in the region 

Contact recruitment@inmarsat.com

 

Etihad Airways
Senior Manager In-Flight Entertainment and Connectivity
Abu Dhabi

1.  JOB PURPOSE

Responsible for leading the inflight entertainment and connectivity (IFEC) product and service development, delivery and operations to deliver a remarkable pre-flight, inflight and post flight product experience for our guests, 

Responsible for the strategic brand direction of the inflight entertainment and connectivity offering including the entertainment content strategy;

Responsible for building on our world-class inflight entertainment and connectivity platform including innovating our systems, hardware, software and connectivity solutions;

Managing all aspects of the operational side of inflight entertainment including media and non-media content, hardware and software reliability, headset and publication operations, , in-service IFE systems together with the associated budgets and contracts.

2. JOB ACCOUNTABILITIES

Develop the airline’s strategic, commercial and operational Inflight Entertainment and Connectivity services strategy. 

Develop and implement the brand strategy for the airline’s Inflight Entertainment and Connectivity brands – E-BOX and Etihad Wi-Fly and market them successfully to both internal and external audiences to increase brand awareness and revenues where applicable.

Plan and manage the inflight entertainment content strategy and on-going selections to ensure that the content is strategically aligned to the Etihad brand and reflects current audience tastes, needs and consumption patterns.

Plan and manage annual IFEC budget, ensuring value for money and adherence to corporate governance and budget targets.

Use internal and external survey data, market intelligence and passenger usage data to adjust budget allocation and content strategy to deliver an IFEC product that meets and exceeds consumer expectations.

Work closely with OEMs, Technical, Engineering and Operations departments to maintain high operational reliability of in-service IFEC systems and adherence to contacted SLAs.

Manage tenders and contracts, write business cases and lead project teams as necessary for introduction of new products/services, managing and consulting with internal and external stakeholders including but not limited to OEMs, Technical, IT, Finance, Supply Chain Management and Legal.

Manage the production and effective delivery of IFEC training manuals and operating procedures for cabin crew including Computer Based Training.

Research global IFEC trends and innovations to help design, develop and implement a leading IFEC product that not only enhances customer satisfaction but ensures a differentiated, “best in class” offering.

Develop and maintain relationships with key IFEC content and service providers including hardware and software manufactures, content distributor and major Hollywood studios. Ensure Etihad has visibility, presence and a voice in industry associations like the Airline Passenger Experience Association (APEX).

3. COMMUNICATION & WORKING RELATIONSHIPS

Internal

Senior level Up to CEO and CCO for approvals

Mid level All commercial, financial and ground services management.

Junior level Daily interaction

External

Senior level Networks, promotes, liaises and negotiates with existing and new partners.

4. KEY DIMENSIONS & RELATED JOB RESULTS

Ancillary revenue opportunity:

Connectivity Services (AED1.6 million/annum)

Services to Presidential Flight (Approx AED700K)

Direct reports: 3

Manager: IFE Operations (M2)

Manager: IFE Product (M1)

IFE Product Officer (O2)

Indirect reports:

All staff globally delivering and managing in-flight entertainment services such as Cabin Managers, Technical, Training and external third parties (such as content service providers, content integrators and equipment handling agents)

5. OPERATING ENVIRONMENT

Requires working outside regular hours to ensure delivery of products and services and to coordinate project teams over various time zones; frequent travel to suppliers for meetings and product sign-off and to monitor product standards across the route network; requires specialist knowledge of IFEC technology, media services, licencing environment, industry standards and best practice; working under pressure to tight deadlines; involvement with various stakeholders across the business.

6. KEY COMPETENCIES

Core Behavioural 

Functional 

Customer Service

Strategic Focus Financial Planning & Budgeting 

Results Focused Innovation

Managing Service Providers

Interpersonal Skills

Commercial Thinking

Specialist Skills

Problem Solving & Decision Making

Research & Analysis

Planning & Organizing Project Management

Leadership

Communication

Developing Self & Others

7. QUALIFICATION & EDUCATION, EXPERIENCE, TRAINING & KNOWLEDGE

Qualification & Education: 

Educated to university degree or equivalent, degree in Communications or Media and/or MBA preferred

Experience:      

Must have at least 10 years experience in In-flight Entertainment field (either with an airline or with an IFE supplier/vendor) with at least 5 years management experience; experience working in cross-cultural environments and programming experience in satellite, cable, terrestrial or VOD services an advantage. 

Training & Knowledge:

Excellent negotiation and influencing skills

Broad understanding of financial and legal constraints and practices

High computer literacy 

Fluency in English

Excellent written and verbal communication and presentation skills 

Contact SMaasarjian@etihad.ae.

 

Air Canada
Manager, Cabin Interiors
Description

Contribute to the commercial strategy, development and management of Air Canada and Air Canada Express aircraft interior programs (for both new aircraft and aircraft refurbishment programs) by defining commercial product design specifications that support of Air Canada's brand strategy, positioning and identity. The position requires a high degree of collaborative work with key internal and external stakeholders (ACM, Network Planning, Brand Identity, Airports grooming, In-Flight Service etc).

Key Functions & Accountabilities:

Direct report to Manager, Product Design – Cabin Interiors

For assigned aircraft programs, create and articulate commercial direction for the product design and specifications of aircraft interiors programs for current and new fleets from a consumer product and configuration perspective.

Participate in the development, production, communication, implementation of related aircraft programs

Conduct market research and benchmark other airlines/industries to uncover trends and innovations and ensure consumer insights are reflected in product design decisions

Develop proactive product opportunity recommendations with a focus on LOPA (aircraft layout) optimization studies

Accountable for integrating AC's brand identity and positioning in the aircraft interiors strategy.

Work in close positive collaboration with cross-functional stakeholders

Manage aircraft interiors product specifications, including the Cabin Standards, throughout their lifecycle with cross-functional stakeholders ( ACM, Brand Identity, Grooming, IFS)

Act as a subject matter expert, coordinating and maintaining all commercially relevant info/data on our various aircraft and the competition (ie seat count/range/galley and lavatory ratios/RASM/product lines, etc.)

Act as the Product Design representative for Aircraft Interiors on the Quality Assurance Committee

Responsible for preparing and communicating product briefs

Manage vendor relationships

Develop cabin modification business cases in support of corporate funding process

Support Product Design projects as assigned

Manage yearly budgeting process for Operations and Capital Expenditures

Qualifications

University degree in a related field

Aircraft interiors experience an asset

Knowledge of technical operations and in-flight service an asset

Highly curious and creative thinker with the ability to drive down into complex logistics

Ability to understand and articulate underlying customer need and desires

Strong team work attitude

Excellent interpersonal, presentation and written skills

Experience in supplier, vendor, and partner relationship management

Strong computer skills - Excel, Word, Power point, Design Software

Autonomous

Excellent analytical skills

Proven organizational, planning and project management skills

Multi-task capability

Chef de service – Ingénierie cabine 13865

Description

Contribuer à la stratégie commerciale, à l’établissement et à la gestion des programmes d’aménagement cabine d’Air Canada et d’Air Canada Express (tant pour les nouveaux appareils  que pour le réaménagement des cabines), en définissant les spécifications relatives à la conception des produits commerciaux qui appuient la stratégie, le positionnement et la notoriété de la marque Air Canada. Ce poste exige une grande collaboration avec les principales parties prenantes internes et externes (Maintenance Air Canada, Planification du réseau, Notoriété de la marque, Aéroports, Entretien cabine, Service en vol, etc.).

Principales fonctions et responsabilités

Le titulaire du poste relève directement du chef de service – Conception des produits – Aménagement cabine.

Pour les programmes avions attribués, créer et exprimer une orientation commerciale relative à la conception et aux spécifications des produits des programmes d’aménagement cabine pour les flottes actuelles et nouvelles, à titre de produit client et de configuration.

Participer à l’élaboration, à la production, à la communication et à la mise en œuvre de programmes avions connexes.

Faire des études de marché et des comparaisons avec d’autres transporteurs et industries pour repérer les tendances et les innovations, et s’assurer que les décisions en matière de conception des produits tiennent compte du point de vue des consommateurs.

Élaborer des recommandations proactives quant à des possibilités de produits, en mettant l’accent sur les études d’optimisation LOPA (configuration de l’appareil).

Veiller à l’intégration de la notoriété et du positionnement de la marque Air Canada dans la stratégie d’aménagement cabine.

Travailler en étroite collaboration avec les parties prenantes interfonctionnelles.

Gérer les spécifications des produits relatifs à l’aménagement cabine, y compris les Normes cabine, tout au long de leur cycle de vie, avec les parties prenantes interfonctionnelles (Maintenance Air Canada, Notoriété de la marque, Entretien cabine, Service en vol [SEV]).

Agir à titre d’expert en la matière, coordonner et tenir à jour l’ensemble des données et renseignements pertinents sur le plan commercial en ce qui a trait à nos divers appareils et à ceux de la concurrence (nombre de places, distance franchissable, rapports entre les offices et les toilettes, PSMO, gammes de produits, etc.)

Agir à titre de représentant de la Conception des produits pour l'Aménagement cabine auprès du comité de l’Assurance de la qualité.

Assurer la préparation et la communication des spécifications de produits.

Entretenir les relations avec les fournisseurs.

Concevoir des analyses de rentabilité quant aux modifications des cabines en vue de soutenir le processus de financement de l’entreprise.

Soutenir les projets de la Conception des produits, selon les attributions.

Gérer le processus d’établissement du budget annuel pour les charges d’exploitation et les dépenses en immobilisations.

Qualifications

Diplôme universitaire dans un domaine connexe

Expérience en matière d’aménagement des cabines, un atout

Connaissance de l’exploitation technique et du service offert en vol, un atout

Niveau élevé de curiosité, esprit créatif et capacité de gérer une logistique complexe

Capacité à comprendre et à formuler les besoins et les désirs sous-jacents de la clientèle

Solide esprit d’équipe

Excellentes habiletés pour les relations interpersonnelles ainsi que pour la présentation et la communication écrite

Expérience en gestion des relations avec les fournisseurs et les partenaires

Solides compétences en informatique (Excel, Word, PowerPoint, logiciels de conception)

Autonomie

Excellent esprit d’analyse

Compétences démontrées pour l’organisation, la planification et la gestion de projets

Habileté à effectuer plusieurs tâches simultanément

Contact Francois-Xavier Henri, francois-xavier.henri@aircanada.ca

 

Air Canada
Manager, In-Flight Entertainment & Connectivity Solutions

Role: Responsible for identifying, monitoring, managing the In-Flight Entertainment and Connectivity solutions with respect to the customer experience that is currently deployed by Air Canada and the affiliated brands as well as, the future products and services that are intended to enhance and evolve Air Canada’s customer value proposition and industry position.

Monitor and report on the solutions being deployed by competing carriers directly impacting the Air Canada brands world-wide.

A key deliverable of this position is having the knowledge of the new products/services that are to be deployed within the industry and to be able to take these concepts and solutions to guide future Air Canada offerings. 

The role requires a high degree of collaboration with Product Design cabin interiors and Air Canada Maintenance on new fleet acquisition or fleet refurbishments programs with respect to identifying and developing entertainment and connectivity solutions.

The individual must be able to work highly collaboratively with stakeholders and business owners from across the organization.

Reports to: Manager, Product Design, Cabin Interiors

Job Description:

Conduct post-launch assessment of newly implemented or re-visited initiatives

Research, evaluate and filter product offerings within the In-Flight Entertainment, Aviation Connectivity industry and competitors and formulate/communicate these findings to stakeholders within the organization

Challenge vendors, partners on ideas/proposals lacking substance

Develop a competitive database of offerings 

Provide support and input into market research and testing process of new product/service assigned that are part of the assigned portfolio

Responsible for the development of IFE and Connectivity strategies that are to be pursued on Air Canada and Air Canada Express fleet types

Manage relationships with all internal colleagues and third party vendors as it pertains to the Connectivity products and related processes.

Support negotiation process with Air Canada Strategic Purchasing on items relating to the assigned portfolio

Ensure that the strategic direction of the portfolio is delivered through the product implementation and operations groups as it relates to product performance, customer experiences and business programs.

Build and manage portfolio business cases for all assigned portfolio programs and yearly business plan and budget for Connectivity 

Support New Product Development and Premium Marketing Partnerships areas in monetizing the IFE system

Key Metrics:

Execution and delivery of assigned programs within the agreed timelines and budgets which will be linked to one or more of the following:

Customer satisfaction

Customer acquisition and retention strategies 

Annual budget and performance against the assigned budget

Contribution to revenue/market growth objectives

Requirements:

5 years’ experience in management relationship

Knowledge or exposure to Air Canada’s products and customer value propositions

Exposure to the Air Canada’s marketing research processes, sales/revenue forecasting, product/program planning, and generation of revenues processes

Demonstrated understating for Air Canada technical systems and an aptitude for emerging technologies and ability to understand how these technologies can evolve business process

Strong leadership & negotiating skills

Strong analytical skills

Strong oral and written communications skills

Active listener

Ability to work in small teams and collaborate cross functionally across multiple areas of the corporation

Understand and apply PMM (Project Management Methodology)

Business savvy

Creative thinking and solution driven

Previous experience in a leadership role in the communication technology industries (wireless, entertainment hardware & software, satellite, mobile) would be an asset

Demonstrate a high degree of tolerance for uncertainty and change since new product development is ever changing and generally evolves the company or the industry

Poste Chef de service – Divertissements à bord et Solutions de connectivité 13909

Fonctions Le titulaire du poste est responsable de surveiller et de gérer les divertissements à bord et les solutions de connectivité relativement à l'expérience client qui est proposée actuellement par Air Canada et les marques qui lui sont affiliées ainsi que de cerner les prochains produits et services conçus pour améliorer la valeur ajoutée proposée à la clientèle et la position de la Société au sein de l'industrie.

Il devra assurer un suivi et rendre compte des solutions déployées par les transporteurs concurrents qui ont une incidence directe sur les marques d'Air Canada à l'échelle mondiale.

De plus, un des éléments clés liés à ce poste est de connaître les nouveaux produits ou services qui sont lancés dans l'industrie et d'être en mesure de tirer parti de ces concepts et de ces solutions en vue d'orienter l'offre d'Air Canada pour l'avenir. 

Ce poste exige une collaboration très étroite avec le service de la Conception des produits – Aménagement cabine et Maintenance Air Canada pour l'acquisition de nouvelles flottes ou les programmes de réaménagement des flottes, afin de trouver et d'élaborer des divertissements à bord et des solutions de connectivité.

Le titulaire du poste doit être en mesure de travailler en étroite collaboration avec les parties prenantes et les responsables des secteurs d'activités à l'échelle de l'entreprise.

Supérieur immédiat : Chef de service – Conception des produits – Aménagement cabine

Fonctions

Passer en revue les initiatives révisées ou récemment mises en œuvre.

Chercher, évaluer et filtrer les offres quant aux divertissements à bord et aux solutions de connectivité offertes par les concurrents et dans l'industrie de l'aviation, puis communiquer ses conclusions aux parties prenantes au sein de l'organisation.

Mettre au défi les fournisseurs et les partenaires commerciaux quant à leurs idées ou leurs propositions qui manquent de substance.

Élaborer une base de données des offres de la concurrence. 

Fournir un appui et des commentaires sur les études de marché et les processus d'essai des nouveaux produits ou services qui font partie du portefeuille attribué.

Assumer la responsabilité du développement des stratégies en matière de divertissements à bord et de connectivité qui seront mises en œuvre à bord des appareils des flottes d'Air Canada et d'Air Canada Express.

Gérer les relations avec tous les collègues et les fournisseurs tiers en ce qui a trait aux produits de connectivité et aux processus connexes.

Soutenir le processus de négociation avec les Achats stratégiques d'Air Canada pour les éléments liés au portefeuille attribué.

S'assurer que l'orientation stratégique du portefeuille est respectée par les groupes chargés de la mise en œuvre des produits et des opérations en ce qui a trait au rendement des produits, à l'expérience client et aux programmes pour les entreprises.

Établir et gérer les analyses de rentabilité des portefeuilles pour tous les programmes du portefeuille ainsi que le plan d'affaires et le budget annuels relatifs à la connectivité. 

Aider le Développement de nouveaux produits et les Partenariats commerciaux de prestige à tirer des rentrées du système de divertissements à bord.

Indicateurs clés

Assurer la mise en œuvre et la prestation des programmes attribués selon les délais et les budgets établis, lesquels sont fonction de un ou de plusieurs des indicateurs suivants :

Satisfaction de la clientèle

Stratégies d'acquisition et de fidélisation de la clientèle 

Budget annuel et rendement par rapport au budget attribué

Contribution aux objectifs de croissance des rentrées et du marché

Exigences

Cinq années d’expérience en gestion des relations

Connaissance des produits et des propositions de valeur pour les clients d'Air Canada

Connaissance générale des processus de recherche en marketing d'Air Canada, de la prévision des ventes/rentrées, de la planification des produits/programmes et des processus de production de rentrées

Excellente compréhension des systèmes techniques d'Air Canada, aptitude pour les technologies émergentes et habileté pour comprendre comment ces technologies peuvent améliorer les méthodes de gestion

Compétences marquées en leadership et en négociation

Solide esprit d’analyse

Habileté marquée pour la communication orale et écrite

Écoute active

Capacité à travailler dans de petites équipes et à collaborer de façon interfonctionnelle avec plusieurs secteurs de l'entreprise

Capacité de comprendre et d'appliquer la méthodologie de gestion de projets (MGP)

Connaissance du domaine

Imagination et recherche de solutions

Expérience antérieure en leadership dans les industries de la technologie des communications (sans fil, matériel et logiciels de divertissement, satellite, téléphone cellulaire), un atout

Démonstration d'un niveau de tolérance élevé pour l'incertitude et le changement, puisque l'élaboration d'un nouveau produit implique des changements continuels et fait habituellement évoluer l'entreprise ou l'industrie

Contact Francois-Xavier Henri, francois-xavier.henri@aircanada.ca

  

Oman Air

Oman Air Management wishes to introduce iPad as IFE for the Business Class seats on B737 fleet with no seat back IFE screens. We are looking at selecting a vendor who can provide the IFE solution with the iPads and willing to work along with the Oman Air appointed CSP for integrating the content on the iPads. nuzhat.qutub@omanair.com.

 

 

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