Spafax - Account Management and Content Acquisition positions
Spafax - High Life Entertainment Account Director
Touch Inflight Services
Interact Network, Inc.
AVID Airline Products
Account Management and Content Acquisition positions – Madrid
Spafax has openings in a new office being set up in Madrid to service our new Iberia Airlines account. We are looking for talented and bilingual (English/Spanish) individuals with experience in account management, movie and TV content acquisitions, and administrative functions. Please contact email@example.com.
High Life Entertainment Account Director
Leading the team managing the day-to-day running of the British Airways high life Entertainment account, supplying inflight entertainment and a range of related services within and beyond the aircraft environment.
The role will include working with the wider team to create and develop future strategy and opportunity, as well as managing the selection and creative scheduling of content, operational changes and development as well as financial administration.
The experience you bring to this role will include:
•Five years client-facing account management experience in either an IFE, distribution or acquisitions role within the movie or TV industry
•Proven client and team management skills
•Excellent communication, presentation and interpersonal skills
•Being a self-starter, highly motivated and flexible; excelling under pressure
Please send a CV and covering letter to firstname.lastname@example.org.
Application deadline: December 2 2013
Vice President, Engineering, IFE Systems Project Engineers and Program Managers
Irvine, California, USA
Lumexis is Expanding its Team. Lumexis Corporation is looking for the very best to help handle extreme growth in our IFE business:
Vice President, Engineering, IFE Systems Project Engineers and Program Managers. Irvine, CA
Qualified applicants may obtain additional information and submit resumes to Sherie Sellers, Human Resources Manager email@example.com
TOUCH is a US based IFEC company with arms and heart big enough to embrace the world. We serve the airline industry with a goal of getting our customers to the point where they feel that we are an extension of their IFEC team. TOUCH is plugged-in at a global and regional level, present in the industry, in our Customer's territories and at their front door step whenever they need us to. We champion IFEC as a tool to entertain passengers, to help market the airline brand and to enhance communication channels between our Customers and their passengers. Financially responsible with our Customers' money and our own we consistently look to enhance delivery timelines and accuracy. We are Touch. In touch.
Established in 2011, Touch Inflight Solutions, serves its Customers and Partners out of its offices in Miami, Florida and in Sao Paulo, Brazil supported by its management team totaling more than 40 years in the airline and IFEC industries. For additional information, please visit www.touch.aero or send Joe an email at firstname.lastname@example.org
Guarantee the timely and technically correct delivery of TOUCH's IFE content and media solutions to its Airline Customers and Industry Partners. Demanding delivery timelines and complex interwoven dependencies on third party providers requires an experienced professional that demonstrates the capability to plan and monitor effectively and be a champion for Customer satisfaction while managing program performance to meet the needs of the Customers, Industry Partners and TOUCH. Will ensure that technical and operational requirements are adequately defined and budgeted, uniformly understood and appropriately planned for and must guarantee the successful execution of the department deliverables.
• Develop and maintain cyclical IFEC program plans for each Airline Customer identifying work scope, schedules, milestones, and internal and external team member responsibilities to ensure the integrity of the departments' deliverables.
• Act as communications focal point to the Airline and Content Distributors technical departments, industry Partners and Labs and third party suppliers such as Integrators as required.
• Maintain superb communications between TOUCH and Customers, Partners and third party providers by regular follow up status reviews and correspondence. Identify all potential delivery delays and notify Account Managers, Customers, Partners and third party providers on potentially critical delays.
• Coordinate with the Account Managers the handover of the content selected each cycle and manage the online timely availability of progress data to ensure Account Managers have immediate access to the status of all new content being prepared for each Airline Customer and Partner.
• Manage the preparation and delivery of Purchase Orders. Review and approve third party invoices related to the Technical and Operations Department.
• Manage and guarantee the timely and accurate preparation and delivery of all metadata required (such as SDS and CTRs) including synopsis, translations and images.
• Manage the delivery of metadata into the Integrator's online systems such as MMA and DCMS.
• Coordinate with the Distributors and the Labs the timely availability and delivery of content masters.
• Manage TOUCH Labs' deliverables to Integrators and airlines and, where required, support the airline with the onboard implementation of new content cycles.
• Develop and manage the department's annual budget and ongoing reviews.
• Assist the Managing Director in the development of new opportunities driven by the new technologies and new suppliers entering the IFEC industry.
• Assist in the definition and maintenance of the company's internal systems solutions.
• Assist the company in the pursuit of new business.
• Demonstrated superb organization and planning ability to multitask and handle a variety of customers and third party suppliers.
• Demonstrated excellent ability to articulate and resolve all departmental problems with minimal help from management.
• Have ability to work out difficult situations/problems with customers and third party suppliers to ensure win-win situation for Customers, Industry partners and TOUCH.
• Ability to prioritize daily workload in support of program needs.
• Strong team building skills required.
• Select, train and monitor performance of technical support staff, work assignments, guidance relative to problem solving and recommendations relative to advancement and performance appraisals.
• Knowledge of computer and use of software packages (Windows operating system, Excel, Word, and PowerPoint) required.
• Must possess excellent communication skills and must be highly presentable and be able to interact with multiple levels in the organization and Customers and third party providers on a business and social level.
• Needs to work well with people under pressure including people from adverse cultural and political backgrounds.
• Must be outgoing, self motivated, well organized and detailed oriented.
• Be a creative problem solver and able to resolve conflicts and filter conflicting agendas to determine path forward.
• 4-year University degree in a technical field or 6 years’ related experience in Project Management, Systems Engineering or Software development in lieu of degree.
• Minimum 4 years related work experience in technical program or project management, 2 of which must have been in a leadership capacity.
• Background in IFEC (from either airline, CSP, Lab, hardware provider) or Aerospace industry highly desired.
• Advanced Microsoft Project experience preferred.
• Ability for up to 10-20% domestic and international travel required
• Ability to speak additional languages preferred
• The Manager, Technical Services and Operations position is based in Miami, FL, USA
Contact Maria Claudia Paroni at email@example.com.
Client Account Manager
Aukland, New Zealand
As a key member of the Account Management Team you will report to the Senior Account Director.
The Client Account Manager (CAM) serves as the primary business contact for the client and is responsible for client satisfaction. The CAM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the CAM will should build relationships with clients to encourage new and repeat business opportunities.
Primarily your role will be concerning overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of projects relating to one of our biggest Clients. The precise mix and balance of tasks/responsibilities will vary depending on the needs of the Airline accounts and the client requirements and focus on upselling on other services.
This position is responsible for developing and nurturing relationships with our key existing Client and a smaller part of the role is to do the same with other prospective Clients in your region of responsibility.
A large part of your role will be to develop strong relationships with the key contributors of the IFP group and wider associated AIA group companies in order that all delivery of products and services to the key Client are satisfactory and well executed. Your role will require you to continuously monitor customer satisfaction and review customer feedback.
•To play a key role for the business in managing a portfolio of accounts from initial take on through to on-going relationship management. You will act as a go-to expert for any client queries or issues and will work diligently to resolve these. You will engage with stakeholders throughout the business to coordinate multiple client projects that will meet and exceed client expectations.
•Manage scope creep through Client change orders, internal change orders, phased delivery or methods to ensure projects deliver on time line, scope, budget and strategy expectations.
•Evaluate all key project deliverables, as well as final product to ensure traceability of requirements, high quality and Client acceptance.
•Ensure project meets internal and Client expectations with respect to quality, budget, delivery time lines, and strategy.
•Identify, track, manage and mitigate risk on specific Client engagements. Escalate these issues when necessary to ensure minimal impact to quality, budget, and time line.
•Where project control is in jeopardy, create contingency plans with appropriate input from key team members and implement a revised project schedule, scope or budget in a timely manner.
•Managing the client budget
•Problem solving and prevention
•Issue handling and resolution
•Innovation/Creativity on looking at accounts suggesting ideas and ways to improve accounts.
•To ensure that all issues/problems and are processed quickly and effectively, to ensure that the client is receiving the required level of service in order to maintain a good client relationship and excellent Renewal rate.
•To make contact with clients on regular basis and be the driver for ensuring customer satisfaction.
•To be an excellent communicator with the ability to forge effective business relationships with clients and colleagues.
•Responsible for building and maintaining strong relationships with clients and delivering results to enhance their business.
•Visiting clients and understanding their needs, objectives and continually monitoring their business.
•Ensure all feedback and findings are completed accurately and within deadlines.
•Liaise with all departments involved in gaining feedback for clients.
•Instigate regular creative reviews of IFPs offering and overall content strategy
•Provide regular creative and innovative solutions and ideas with support from appropriate areas of the business i.e creative, content, marketing, technology
•Provide expert knowledge to the customer with insights on industry and technology developments with support from key areas of the group eg IMDC, Technical
•Deliver reports to clients at various stages of the operation, together with delivering a final presentation to recommended improvements to their business.
•3rd Party Liaison with Hardware manufacturers/Integrators
•Liaising with UK and International offices on content delivery
Reporting and Administration
•To maintain & Update client contact details on database.
•Measured customer satisfaction
•Weekly Customer updates to be provided internally
•To achieve monthly, quarterly and Annual Revenue Targets set in relation to Client Renewals, Service Upsells and Renegotiations.
•To carry out Renewal appointments where required.
•Seeks input from stakeholders and utilizes in planning for the business and Client needs.
•Facilitates the development of new products and services in line with business strategy and Client needs.
•Preparing Client Proposals with the input and inclusion of key IFP personnel, in line with Sales and Marketing Process.
•Supports the VP of Sales in developing the Sales plan for the region of responsibility.
•Upselling services and products
•Liaison with Operations manager
Development of Self and Others
•Is committed to the continuous process of education and development of him/herself
•Shares knowledge, skills, experience and coaching for improvement
•Accepts responsibility for developing succession plans for his/her own role in order to protect company and Client relationships as well as service levels.
•Delegate work in a way which builds commitment and opportunity for others
•Plan and carry out responsibilities with minimal direction
•Handle Stressful situations and deadline pressures well
•Accepts responsibility for achieving goals and expectations
•Work as part of a team
•Understand Client, investor and shareholder perspectives
•Excellent organizational and multi tasking skills
•Excellent written and oral communication skills
•Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders.
•Demonstrated experience in leading and managing projects that are strategic in nature and global in scope.
•Excellent organizational skills with demonstrated ability to execute projects on time and on budget.
•Strong interpersonal, communication, facilitation and presentation skills.
•Ability to work independently and with minimal supervision
•Extremely detail orientated
•Technical competence (understand software, hardware, networks, etc
•Motivated, goal orientated, persistent and a skilled negotiator)
Key skills required
•Able to build rapport and maintain client relations.
•Confidence in delivering presentations comfortably and successfully to large audiences, including up to board level.
•Confident working with Excel and PowerPoint, including pivot tables and Windows Vista.
•“Out of the box” forward thinker.
•Understand client objectives and requirements.
•Identify opportunities to grow existing accounts.
•Manage a variety of accounts whilst delivering an excellent service.
•Able to deliver to strict deadlines; capable of working successfully under pressure. Negotiation skills.
•Able to construct and write business proposals.
•Generate new business.
•Exceptional communication skills at all levels.
•Recognise and proactively overcome challenges.
Reports to the Senior Account Director. This position also interfaces with key personnel within IFP, its peer organizations and their shared Client base.
Internal relationships include interactions between the Executive Leadership Team, Parent Company Stakeholders and international offices, production, sales, marketing, technology and other key departments.
Organizational Characteristics and Behaviours
•Be cognizant of the Customer’s environment when working with team members to resolve issues
•Work to maintain an open dialogue with Customers in both positive and negative situations
•Establish goals and measures to monitor and achieve Customer satisfaction
•Provide resources that are needed to meet Customer expectations
•Be proactive in developing and facilitating partnership relationships with key Customers
•Establish benchmarks for the organization based upon desired performance outcomes
•Challenge the status quo and look for more efficient ways of achieving goals
•Actively listen to team members for recommendations regarding ways to increase productivity
•Maintain a positive atmosphere that encourages cooperation with other individuals, teams, and leaders
•Identify and eliminate barriers that inhibit teamwork
•Work with the team in establishing obtainable goals
•Know and utilize strengths of the team
•Demonstrate effective facilitation and meeting skills and effectively resolve conflict
•Act in a way that shows dedication to the mission and goals of the team and the company
•Treat team members with dignity and respect
•Follow through on commitments
•Be honest in interactions with the team
Contact Faye Rahman at firstname.lastname@example.org.
AVID Airline Products
Account Executive - Airline Sales
Middletown, RI USA
The Account Executive will be responsible for business development with assigned airline accounts both domestic and international. The account executive will inherit active accounts as well as assignments to inactive accounts that are targeted for further development. AVID manufactures, sells, and distributes inflight comfort and entertainment products to airlines worldwide. Up to 25% travel may be required.
•Build relationships with existing clients and work to identify future product needs and potential expansion of product assortment offered to such clients
•Identify new and inactive accounts, understand their needs, and exploit opportunities to improve sales volume
•Evaluate and implement appropriate techniques and programs to increase sales volumes
•Gain an understanding of the company’s product line to be able to effectively communicate with the clients and offer product opportunities and solutions
•Prepare quotation packages with customer product specifications to include material, labor costs, margins, and freight
•Proactively suggest product substitutions based on inventory availability and excess inventory levels
•Receive and verify customer purchase orders, checking for accuracy and detail
•Maintain customer data base in CRM software and ensure that all client information is up to date
•Work directly with inside customer service to facilitate tracking and follow-up on orders
•Work directly with inside purchasing, communicating customer requirements and regularly review customer forecasts and make required adjustments
•Develop and execute a business plan designed to meet the sales budget and review with the Sales Manager for approval
Desired Minimum Education & Experience
•Bachelor’s Degree in Business Management or Marketing
•3 years of experience in business to business sales
•Excellent command of the English language in spoken and written form
•Spanish language skills a plus
•Must be self-motivated and task oriented. Need to have highly developed written and verbal communication skills
•Strong organizational skills
•Ability to learn the specification and technical details of the products
•Ability to identify and meet customers’ needs and requirements
•Possess a sales aptitude and interest in solving problems and preventing errors
•Proficient in MS Office applications including: Word, PowerPoint, and Excel
•Maintain a positive attitude and work well as a member of a team
Manager IFE Content Development
About Your Job:
You will lead the sourcing and strategy of IFE content for the airlines existing and future fleets, while managing day to day production and overseeing monthly expenditure. You will be responsible to source new IFE content while evaluating the existing content to identify improvements. You will deliver 12 monthly IFE programs for First, Business and Economy class that feature movies, audio, TV programs and games in Arabic and other regional languages, for short and long haul flights. You will also be required to regularly evaluate the departments and team’s objectives, plans, procedures and practices to make changes if needed. A team of 8 staff will indirectly report to you and you will direct their daily activities, recruit, develop and train to ensure high standards of service delivery. Assessing product performance through passenger statistics, market research and demographics will help you to ensure that your content selection reflects the needs of the customers.
You will hold a Bachelor’s Degree or equivalent, preferably in Communications, Creative or Media Production.You will have managed people and be able to delegate work set clear direction and manage workflow. You will have a minimum of 5 years of job related experience within the IFE industry with a previous airline or Content Service Provider experience. To be successful you will need good knowledge in media integration and systems and IFE hardware as well as a financial understanding of movie/TV/games billing to airlines. Exceptional English communication skills are essential and Arabic communication will be an asset.
Please contact Natalie Charlton at email@example.com.
Interact Network, Inc.
Irvine, California USA
This position is responsible for managing the production of monthly entertainment packages for global airlines. This person will expertly manage current and future clients’ inflight programming. Managing responsibilities include, but are not limited to client services, metadata input, spreadsheets, audio and video content screening and selection, purchase order creation, tracking, delivery confirmation and invoicing.
Account Manager will interface with clients regarding programming requirements and coordinate content selections with film distribution and TV companies for multiple IFE platforms.
The ideal candidate has excellent organization skills, attention to detail, ability to work in a team, effectively communicate and it is a TV/Movie/Music enthusiast.
Work Experience Requirements:
−2 to 5 years of relevant work experience
−Microsoft Office proficiency
−Accounting profitability analysis
−International travel experience, valid passport
−College degree in Business related areas
Candidates should provide their CV’s to Marcus Gonçalves at firstname.lastname@example.org.