Apex-Experience-6.4-Apex4 Heart AwardsThe APEX Heart Awards recognize individuals and airlines behind everyday and extraordinary gestures that elevate the air travel experience. Here are three instances where crewmembers, a pilot and an airline went out of their way to let passengers know they care.

Karen Choong Shi Qi, Singapore Airlines
Flight Attendant

Karen (Kren) Choong Shi Qi, a Singapore Airlines flight attendant, assisted a 92-year-old diabetic woman on a 12-hour flight from Singapore to Frankfurt. When the woman accidentally injected too much insulin and started shaking, Karen offered her an apple to stabilize her blood sugar. But the elderly passenger couldn’t bite into the hard fruit, so Karen cut the apple into bite-sized pieces, even offering to feed it to her.

Etihad Airways
Pilot, Cabin Crew and Staff

An Etihad pilot turned around an international flight, set to take off for Abu Dhabi, after being notified by cabin crew that a couple on board had just found out their grandson was in the ICU. After disembarking, the two passengers were met by airline staff members, who had already retrieved the couple’s luggage and arranged a car. Thanks to the team effort, the couple was able to say goodbye to their grandson before he passed away the following day.

JetBlue
Following a mass shooting at a nightclub in Orlando, Florida, on June 12, 2016, JetBlue announced that it would provide free airline tickets to the immediate family and domestic partners of the victims, of which 49 were killed and 53 wounded. the airline has also partnered with the city of Orlando and local businesses in supporting OneOrlando Fund, a non-profit organization created to provide financial support and services to the Orlando community in the wake of the tragedy.