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Cabin Survey’s mobile and web application interfaces for crew are highly visual. Image via Cabin Survey

APEX Insight: EasyJet is in the process of equipping cabin crew with mobile devices for a number of operational and service applications. Cabin Survey, which stores crew reports and sends them to the airline’s MRO managers, is being closely considered as part of the suite of device applications that will enable crew to perform tasks more efficiently on board.

Aviation software company Output42 has been working with easyJet over the past 24 months to fine-tune a new mobile device cabin reporting system called Cabin Survey. The airline is in the process of equipping cabin crew with mobile devices for a number of operational and service applications, and Cabin Survey is being closely considered as part of the suite of device applications that will enable crew to perform tasks more efficiently onboard.

The Cabin Survey app can be used online (in the case of connected aircraft) or offline, storing crew reports and sending them to the airline’s MRO managers as soon as connectivity is available. Through the web-based back end of solutions, airline MRO teams can populate the solution with LOPAs, diagrams or real photos of interior products (like seats, galleys and lavatories), where damages or concerns can be marked in a clear and visual manner. The web-based back end runs on any browser and lets MRO staff add or manage existing reports, control and track work order status and track damage hotspots or identify pattern issues.

Cabin attendants can demonstrate to passengers that damage has been reported. Image via Cabin Survey

Cabin attendants can demonstrate to passengers that damage has been reported. Image via Cabin Survey

“The application was actually developed for easyJet, who expects to implement it when its cabin mobile devices are rolled out,” explains Greg Micorek, director at Output42. “And we are currently setting up a trial for a large Asian national airline. The universal reactions to Cabin Survey are typically: ‘It’s so fast!’ and ‘Why has no one done this before?’”

Cabin Survey aims to facilitate marked increases in cabin quality, so passengers encounter less chance of a poor experience and crew encounter fewer cases of irritated or uncomfortable guests. “When a passenger does come across damage and tells the crew, cabin attendants can easily demonstrate right on their device that the damage has been reported,” says Micorek. “This conveys to passengers that the airline takes their input seriously.”

Part of a full range of MRO software and data services offered by Output42, Cabin Survey promises to improve airline bottom lines – in addition to the in-flight experience – by cutting report time to less than a minute, preventing duplicate reports of the same issue, increasing accuracy and eliminating paper cabin logbooks. 

Director of APEX Media, Maryann has been covering the airline passenger experience industry for nearly a decade. During that time, she has served as an editor, writer, sales rep, project manager and PR consultant in the #PaxEx space.