New York City’s airports are the first on the East Coast to team up with AtYourGate to give time-poor travelers a richer shopping and dining experience.
AtYourGate has delivered more than 5,000 orders and generated more than 15,000 app downloads since it launched its dining and shopping delivery service on January 14 at Newark Liberty International (Terminals A and B), LaGuardia (Terminal B) and John F. Kennedy International (Terminal 7) airports. Upon placing an order from participating shops and restaurants using the app, customers can check real-time status updates. Deliveries are received within 30 minutes of order placement, with no minimum order requirement.
AtYourGate seeks to step up when passengers have to buy items like headphones, neck pillows, last-minute gifts or snacks from airport shops and restaurants as they hurry toward the departure gate or baggage claim. Passengers get more dining and shopping options by not having to run all over the airport, and airlines can reap the benefits of passengers arriving to the gate on time. “Our primary observation is that passengers traveling through the Port Authority NY NJ airports are more stressed for time, and as a result have adopted our AtYourGate service at a faster pace,” AtYourGate president David Henninger told APEX Media.
The company’s East Coast debut involved partnerships with on-demand delivery platform GOLO and online payment company Paysafe Group. The JFK launch involved a hand from British Airways, which operates Terminal 7. “AtYourGate’s rapid expansion is a testament to its strong partnerships, which have enabled us to offer the best-in-industry app for mobile ordering and delivery in our current network of airports,” said PJ Mastracchio, founder and CEO of AtYourGate, in a press release.
Newark Liberty customers have access to Famous Famiglia Pizzeria, Jersey Mike’s, Manchu Wok, Sora Sushi Bar, Qdoba Mexican Eats, Dunkin’ Donuts, Auntie Anne’s and Wendy’s. Customers at LaGuardia can order from Irving Farm Coffee Roasters, Kingside Bar, 5 Boroughs Food Emporium, Osteria Fusco and La Chula Taqueria. JFK users can snag snacks from Burger Joint, Irving Farms Coffee Roasters, and Apartment 7B Deli.
This partnership is part of the Port Authority’s effort to improve customer service at all three major airports serving New York City. “We are continually exploring service innovations and new technologies in order to make traveling easier for our customers,” said Port Authority executive director Rick Cotton in a press release. “Partnering with innovative companies such as AtYourGate helps us effectively meet passenger needs in an increasingly digital world.” The Port Authority’s other initiatives include unlimited free high-speed Wi-Fi; mobile-friendly websites for easier access to wait times and other real-time information and updated restroom facilities.
AtYourGate first launched at San Diego International Airport in early 2018. The Port Authority plans to make AtYourGate or similar services available at all terminals in all three NYC airports by the end of 2019.