As part of the “Digital & Innovation” conference stream at FTE EMEA in Istanbul, Turkey, Clyde Hutchinson, head of Innovation at Viva Air Labs, and Simone van Neerven, head of Innovation at Vueling, spoke separately on fostering innovation within a low-cost carrier. Director of APEX Media, Maryann Simson, interviewed them both about their current projects.
Viva Air Labs is focusing on mobile payments. Having already become the first carrier in Latin America to accept Google Pay, the carrier has now set its sights on introducing WhatsApp as another new payment method.
Meanwhile, at Vueling, Simone van Neerven’s team is developing a digital tool that will allow her to communicate the timeline of certain projects with her colleagues using a “horizon’s matrix,” something she created with a view to making innovation at Vueling more tangible.
Clyde Hutchinson, head of Innovation, Viva Air Labs
Simone van Neerven, head of Innovation, Vueling