2020 APEX Awards Finalists

American Airlines leads the pack with four nominations, followed by Qatar Airways with three nominations.

The finalists of the inaugural APEX/IFSA Awards are listed below, spread across eight categories, plus an additional APEX / Crystal Cabin Award category. The winners will be revealed during a ceremony at APEX EXPO on Monday, September 9, along with the Passenger Choice Award winners, Official Airline Ratings™ results and Newcomer of the Year. The 2019 APEX Award winners were announced during APEX EXPO in Boston last year.

Register for APEX EXPO to attend this year’s award ceremony

APEX Best Inflight Connectivity Innovation

For airlines and/or their vendor partners who have created a new in-flight innovation including interactive connectivity onboard, unique Wi-Fi features/offerings, etc.

IFPL – New Bluetooth Audio Jack

JetBlue – Fly-Fi

Latécoère & Air France – LiFi Power

VT Miltope – Securing Wireless Cabin Networks for the Future

APEX Best Inflight Entertainment Innovation

For airlines and/or their vendor partners who have created a new in-flight innovation that is elevating the passenger experience via GUI design, features/applications, streaming, hardware, seat integration, etc.

American Airlines – Calm on American Airlines

American Airlines & Viasat – Access Apple Music for Free In-Flight

IdeaNova Technologies – Inplay IFE Portal

APEX Best Lounge Innovation

For achievement in creating a new lounge innovation, idea or offering.

Fiji Airways – Fully Qualified Nannies at Fiji Airways Premier Lounge

Immfly – Immfly Lounge 360

Qatar Airways – QR First Class Airline Lounge

APEX Best Marketing Innovation

For achievement in creating a new marketing campaign or idea.

Qatar Airways – #FIFAFanMatch

SriLankan Airlines – Spirit of SriLankan Airlines & the Magic of Vesak

Virgin Australia – VA Brings a Galaxy Far, Far Away Closer to Guests

APEX / IFSA Best Cabin Innovation

For outstanding achievement in creating a thoughtful new cabin environment, including galleys, lavatories, and means to increase efficiency for crew.

Astronics – Intelligent Bin Solution/Smart Aircraft System

Lufthansa Technik AG – PSU UBS Power System

Qatar Airways – Next Generation Cabin Experience

APEX / IFSA Best Product or Service

For innovations in passenger comfort, including seats, design, lighting, temperature control, air quality and more.

Air New Zealand – Skycouch Improvements

Malton Inflight – BioD & Malton ReMake

Sola Airline Cutlery – Stainless Steel Cutlery Solution for Ban on Plastics

IFSA Best Onboard Amenity

For an amenity kit that provides an enhanced onboard passenger experience.

Clip Limited – JetBlue Mint Kits

Oman Air – Premium Amenity Kit and Loungewear

Wessco International – American Airlines First-Class Amenity Kit

IFSA Best Inflight Food or Beverage

For a food or beverage product that appeals to passengers’ tase and enhance the onboard experience. The product can be an economy class complimentary or buy on board.

American Airlines – Zoës Kitchen Partnership

Emirates – Onboard Seasonal Promotion Plan

Thai Airways International Public – Best In-Flight Food

APEX / Crystal Cabin Award – Best Customer Journey Experience

For products that help to improve the customer experience journey (inspiration, planning, booking, purchase, pre-trip, departure, in flight and post-trip) across airline travel categories. 

Airbus – Airbus Connected Experience

Diehl Aviation – Voice-Controlled Lavatory

Latécoère & Air France in cooperation with Ubisoft – LiFi Power