Baggage Nanny

Image via Baggage Nanny

Home sharing has become a popular alternative to hotels, and while some hosts will store luggage for their guests, it’s not always an option. Baggage Nanny provides a safe and secure alternative for travelers who need the leave their bags unattended.

Luggage pickup, storage and delivery service Baggage Nanny launched at San Diego International Airport (SAN) earlier this month. The concierge service, which covers hotels and accommodations within a 15-mile radius from the airport, will expand to Terminal 2, as well as additional airports across the US in the coming months.

The company, which recently graduated from SAN’s Innovation Lab, uses numbered security tags and tamper-proof seals to store bags in a safe and secure location, charging a flat rate of $20 per bag, regardless of how large it is. Full-time staff then shuttle the bags to meet their owners at their accommodation (if they’re arriving) or at the airport (if they’re departing). The startup’s retro styling reinforces a sense of glamor and luxury more commonly associated with bygone days of air travel.

“Eighty-three percent of travelers we interviewed on site at San Diego International Airport stated that dealing with their luggage while waiting for their lodging to be ready is the most stressful part of their travel experience,” Crystal Browning, Baggage Nanny’s founder and CEO, told APEX Media. “Baggage Nanny relieves that stress, so our customers can experience first-class travel amenities on an economy budget.”

Many Hands Make Light Work

“The biggest surprise we encountered has been the unrealized need for this service through the US and internationally,” Browning said. “We planned to have a small operation, offering our services to a small group of travelers in the San Diego area. As we launched with this idea in mind, we realized that the need was huge in the airport world and that travelers had been experiencing this gap in service for many years.”

“We realized that the need was huge in the airport world and that travelers had been experiencing this gap in service for many years.” – Crystal Browning, Baggage Nanny

The demand for an extra set of hands in shepherding luggage to and from the airport has been recognized by entrepreneurs and industry investors alike: London-based AirPortr serves Heathrow, Gatwick, Luton, and Manchester airports. AtYourGate, which is also an alumnus of SAN’s Innovation Lab, applies the concierge effect at the gate, delivering shopping and refreshments travelers to minimize the last-minute running around.