APEX/IFSA CEO Dr. Joe Leader presenting the awards. All images: Kok Wee Lim

Winners of the 2020 APEX Regional Passenger Choice Awards – Asia and Middle East were announced on Wednesday at FTE-APEX ASIA EXPO, which was held at the Marina Bay Sands Expo and Convention Centre in Singapore. Here are the recipients:

Eastern Asia
Best Overall in Region: EVA Air
Best Seat Comfort / Best Inflight Entertainment: Singapore Airlines
Best Cabin Service / Best Food & Beverage: All Nippon Airways
Best Wi-Fi: Japan Airlines

Central Asia
Best Overall in Region: Vistara
Best Seat Comfort / Best Cabin Service: GoAir
Best Food & Beverage / Best Inflight Entertainment: Air Astana
Best Wi-Fi: SriLankan Airlines

Mainland China
Best Seat Comfort / Best Inflight Entertainment: China Southern Airlines
Best Cabin Service / Best Food & Beverage: Xiamen Airlines
Best Wi-Fi: China Eastern Airlines

South Pacific
Best Overall in Region: Air New Zealand
Best Seat Comfort: Air Tahiti Nui
Best Cabin Service / Best Inflight Entertainment: Qantas
Best Food & Beverage / Best Wi-Fi: Virgin Australia

Middle East
Best Overall in Region: Qatar Airways
Best Seat Comfort: Kuwait Airways
Best Inflight Entertainment: Etihad Airways
Best Wi-Fi / Best Food & Beverage: Emirates
Best Cabin Service: El Al Israel Airlines

The Official Airline Ratings and APEX Passenger Choice Awards are created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world and were independently certified by a professional external auditing company.

At FTE-APEX ASIA EXPO, the 2019 Future Travel Experience Award winners were also announced. Click here for the list of winners.