Winners of the 2020 APEX Regional Passenger Choice Awards (PCAs) for North America and South America were announced at APEX TECH, which took place 29–30 January, at the Los Angles Airport Marriott. Additionally, airlines that had scored a 2020 four- or five-star Official Airline Rating (OAR), which were first announced at APEX EXPO in Los Angeles, attended APEX TECH to receive their awards.
Best Overall: JSX
Seat Comfort: JetBlue Airways
Cabin Service: Southwest Airlines
Food & Bev: Alaska Airlines
Entertainment: Delta Air Lines
Wi-Fi: Southwest Airlines
Best Overall: Avianca
Seat Comfort: Aerolineas Argentinas
Cabin Service: LATAM Airlines Group
Food & Bev: Aerolineas Argentinas
Entertainment: LATAM Airlines Group
The Regional PCA winners were selected based on neutral, third-party passenger feedback via the Official Airline Ratings (OARs).