Airports and airlines are investing in touchless options, like check-in kiosks controlled by head movement, to protect travelers from COVID-19. Inflight Dublin is rethinking how best practices are communicated in aircraft so that passengers touch as little as possible. Digital safety cards are one option, physical ones embedded in seat headrests are another.
Inflight Dublin is offering a customizable service package consisting of audio, video, digital and physical elements to help airlines communicate COVID-19 protocol to customers. The provider of in-flight entertainment (IFE) and wireless solutions has also partnered with Ventilux to offer airlines an automated temperature screening solution that can process up to 200 travelers at once.
The communication services include pre-recorded announcements in any language, animated videos to help travelers understand hygiene guidance and safety cards that can be embedded in headrests or delivered to passengers digitally through a wireless IFE system.
“We have just finished up a new safety video for Condor which will be launching in July.” – Jane Boland, Inflight Dublin
“With many of our clients already in discussions with our team regarding these services (as their operations begin to ramp up and the need for these types of communication services increasing) we are now putting it out to all airlines as we feel it is something that will be very important to the passenger experience in the coming months,” said Jane Boland, marketing executive, Inflight Dublin.
The company’s in-house design team can tailor all services to an airline’s brand guidelines and in-flight entertainment system specifications. “We have just finished up a new safety video for Condor which will be launching in July,” Boland said.
While the communication of best practices and regulations empowers travelers to assume more control of their own safety in flight, the predeterminate step of preventing those with COVID-19 from boarding aircraft is essential to protecting passengers and preventing the spread of the virus. As such, Inflight Dublin has teamed up with Ventilux to offer the Intelligent Temperature Detection System (ITDS-200) to airlines.
“The deployment of the system and action taken if a passenger displays a high temperature is completely up to the individual airline and its protocols, along with the airport it is operating in,” Boland explained. “We recommend deploying at the check-in desk but with online check-in being the most popular, using it at security or the airline’s specific gate can also be an option.”
The thermal scanning technology offers real-time identification of abnormal body temperatures and can take up to 35 temperature readings from each individual so masks or scarves don’t interfere with the results. Since the system can process up to 200 people at once, it takes a photo of each person so they can be traced via an artificial intelligence-powered processor if a high temperature is detected.
“Hygiene and safety are at the forefront of everyone’s mind in the aviation industry right now, and we need to adapt to support airlines as best as we can,” said John White, CEO of Inflight Dublin. “Keeping pre-flight and in-flight protocols up to date in the current climate is very important, as well as minimizing touchpoints and introducing new technologies to protect both passengers and crew.”