The APEX Awards recognize specific achievements that are successfully implemented in the past year (defined this year as July 2019 – June 2020). The achievements should not be just a general improvement or a modification upon an already existing program – they must be innovative and brand new.
APEX Best Inflight Entertainment Innovation
This APEX Award was created to award airlines and/or their vendor partners who have created a new inflight innovation that is elevating the passenger experience via GUI design, features/applications, streaming, hardware, seat integration, etc.
APEX Best Inflight Connectivity Innovation
This APEX Award was created to award airlines and/or their vendor partners who have created a new inflight innovation including interactive connectivity onboard, unique WiFi features/offerings, etc.
APEX Best Airport Innovation
This new APEX Award recognizes achievement in creating a new airport innovation, idea or offering.
APEX Best Marketing Innovation
This APEX Award recognizes achievement in creating a new marketing campaign or idea.
APEX / IFSA Awards
APEX/IFSA Best Cabin Innovation
This APEX/IFSA Award recognizes outstanding achievement in creating a thoughtful new cabin environment, including galleys, lavatories, and means to increase efficiency for crew.
APEX/IFSA Best Product or Service
This APEX/IFSA Award recognizes innovations in passenger comfort, including seats, design, lighting, temperature control, air quality and more. Sustainable entries will be given additional credit.
APEX + Crystal Cabin Award
Best Customer Journey Experience
The category Best Customer Journey Experience comprises all products that help to improve the customer experience journey (inspiration, planning, booking, purchase, pre-trip, departure, in-flight and post-trip) across airline travel categories. It includes technical end-to-end solutions across categories including applications, artificial intelligence, tools, devices, software, programs etc. The product should offer benefits for airlines, OEMs, and/or suppliers by offering new digital solutions and specific insights about passengers experience for the benefit of on-board technical utilization. The finalists and award winner will provide airlines and their suppliers an inspirational example on how to optimize the cabin for end-to-end travel solutions centered around personalized passenger experience.