8.5 December/January Issue

Care and service in the passenger experience industry come in many forms. From pre-flight medical checkups and flight attendant efforts to set cabin temperature standards to executive and crewmember tête-à-têtes, every bit helps to set the bar higher for airline hospitality. AirAsia partners with Vice for a travel-foodie miniseries, remembering when smoking was allowed on airplanes, and APEX members share their most memorable airline customer service stories.

APEX Members can opt in to receive a print copy of APEX Experience magazine through their online profiles. Don’t have an account? Join the Airline Passenger Experience Association or subscribe to the magazine.

Kristina is digital editor of APEX Media. Plane and simple.