January 27, 2021
     Virtual
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The Era of the New Passenger

Airlines are working to adapt quickly in this new environment while keeping a customer-centric strategy. Airlines will discuss how passengers are traveling with new touchless technology, staying connected and supporting the new way of travel.

Speakers

CEO and President, Viasat

Rick Baldridge

Chief Marketing and Customer Experience Officer, Aeroméxico

Andrés Castañeda

VP/GM-Commercial Aviation, Viasat

Don Buchman

Managing Director, Premium Customer Experience, American Airlines

Clarissa Sebastian

Moderator
Editor At Large, Skift

Brian Sumers

Agenda

Session Time: 8:00am – 9:45am PST

Fireside Chat and Live Q&A:
Rick Baldridge, CEO and President, Viasat

Panel Discussion and Live Q&A:
Don Buchman, VP/GM-Commercial Aviation, Viasat
Andres Castañeda, Chief Marketing and Customer Experience Officer, Aeroméxico
Clarissa Sebastian, Managing Director, Premium Customer Experience, American Airlines

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