Posts by Harriet Baskas

RIFF 24sessions Schiphol airport

Multilingual Video Conferencing Is the Answer at Schiphol

As international travel becomes ever-more prevalent, video conferencing allows travelers to ask questions and get answers in real time, in their own language. Travelers at Amsterdam Airport Schiphol can connect to customer service agents by video using the airport’s website and… Read more

PaxEx FAQ: How Do Airport Security and Screening Methods Work?

APEX Insight: Even airline CEOs, aerospace manufacturers and aircraft interior designers have some unanswered questions when it comes to the passenger experience industry. In this installment of PaxEx FAQs, APEX Media takes a closer look at the technology behind evolving airport… Read more