Posts by Jordan Yerman

Mobipax App Uses Blockchain and AI to Improve Cabin Service

APEX Insight: The twin tech zeitgeists of blockchain and artificial intelligence are driving innovation in cabin service through Mobipax’s cloud-based mobile solution. Thailand-based startup Mobipax’s in-flight cabin service app incorporates blockchain and artificial intelligence (AI) to improve customer service, customer recognition,… Read more

Blockchain Flight Data Experiment Results Revealed by SITA

APEX Insight: FlightChain demonstrates opportunities for shared control of flight data using one of the world’s most promising information-integrity technologies: blockchain. SITA has unveiled the results of FlightChain, an experiment in managing flight information via blockchain technology that it conducted with… Read more

user experience

Study Reveals Roadblocks in Airline Website User Experience

APEX Insight: The Airline Customer Experience Index suggests that airlines can learn from other industries in order to improve the online booking process. The Airline Customer Experience Index, released by UserTesting last week, surveyed 1,000 passengers regarding their experiences with… Read more