The Global Passenger Choice Award is the most prestigious award an airline can receive in recognition for their best-in-world advancements in Seat Comfort, Cabin Service, Entertainment, Food & Beverage, and Wi-Fi. Global winners are not only first in the region, but first in the world based on the ratings of their passengers.

  • Best Seat Comfort: QATAR AIRWAYS
  • Best Cabin Service: QATAR AIRWAYS
  • Best Entertainment: EMIRATES
  • Best Food & Beverage: QATAR AIRWAYS
  • Best Wi-Fi: DELTA AIR LINES

2020 Regional Passenger Choice Award Winners

The Regional Passenger Choice Award honors airlines rated best-in-region by their by their passengers for improving the passenger experience as it pertains to Seat Comfort, Cabin Service, Entertainment, Food & Beverage, and Wi-Fi. Best global winners are not eligible for regional awards in same category.

Eastern Asia

  • Best Overall in Region: EVA AIR
  • Best Seat Comfort: SINGAPORE AIRLINES
  • Best Cabin Service: ALL NIPPON AIRWAYS
  • Best Entertainment: SINGAPORE AIRLINES
  • Best Food & Beverage: ALL NIPPON AIRWAYS
  • Best Wi-Fi: JAPAN AIRLINES

Central Asia

  • Best Overall in Region: VISTARA
  • Best Seat Comfort: GOAIR
  • Best Cabin Service: GOAIR
  • Best Entertainment: AIR ASTANA
  • Best Food & Beverage: AIR ASTANA
  • Best Wi-Fi: SRILANKAN AIRLINES

Mainland China

  • Best Seat Comfort: CHINA SOUTHERN AIRLINES
  • Best Cabin Service: XIAMEN AIRLINES
  • Best Entertainment: CHINA SOUTHERN AIRLINES
  • Best Food & Beverage: XIAMEN AIRLINES
  • Best Wi-Fi: CHINA EASTERN AIRLINES

South Pacific

  • Best Overall in Region: AIR NEW ZEALAND
  • Best Seat Comfort: AIR TAHITI NUI
  • Best Cabin Service: QANTAS AIRWAYS
  • Best Entertainment: QANTAS AIRWAYS
  • Best Food & Beverage: VIRGIN AUSTRALIA
  • Best Wi-Fi: VIRGIN AUSTRALIA

Middle East

  • Best Overall in Region: QATAR AIRWAYS
  • Best Seat Comfort: KUWAIT AIRWAYS
  • Best Cabin Service: EL AL
  • Best Entertainment: ETIHAD AIRWAYS
  • Best Food & Beverage: EMIRATES
  • Best Wi-Fi: EMIRATES

North America

  • Best Overall in Region: JSX
  • Best Seat Comfort: JETBLUE AIRWAYS
  • Best Cabin Service: SOUTHWEST AIRLINES
  • Best Entertainment: DELTA AIR LINES
  • Best Food & Beverage: ALASKA AIRLINES
  • Best Wi-Fi: SOUTHWEST AIRLINES

South America

  • Best Overall in Region: AVIANCA
  • Best Seat Comfort: AEROLINEAS ARGENTINAS
  • Best Cabin Service: LATAM AIRLINES GROUP
  • Best Entertainment: LATAM AIRLINES GROUP
  • Best Food & Beverage: AEROLINEAS ARGENTINAS

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