The Passenger Choice Award is the most prestigious award an airline can receive in recognition for their best-in-world advancements in Seat Comfort, Cabin Service, Entertainment, Food & Beverage, and Wi-Fi.

*Best Food & Beverage Awards are presented in conjunction with the International Flight Services Association (IFSA)

2023 Global Passenger Choice Awards®

  • Best Cabin Service: Korean Air
  • Best Entertainment: Emirates
  • Best Wi-Fi: Delta Air Lines  

2023 Regional Passenger Choice Awards™

Greater China

  • Best Overall Airline: Cathay Pacific


  • Best Overall Airline: Ethiopian Airlines 
  • Best Entertainment: Kenya Airlines 
  • Best Cabin Service:  Kenya Airlines 
  • Best Food & Beverage: Royal Air Maroc  

Central/Southern Asia

  • Best Overall Airline: Vistara
  • Best Entertainment: Air Astana
  • Best Cabin Service: IndiGo
  • Best Wi-Fi: IndiGo
  • Best Seat Comfort: SriLankan Airlines
  • Best Food & Beverage: SriLankan Airlines

Eastern Asia

  • Best Overall Airline: Singapore Airlines
  • Best Entertainment: Korean Air
  • Best Cabin Service: Korean Air
  • Best Wi-Fi: Japan Airlines
  • Best Seat Comfort: Malaysia Airlines


  • Best Overall Airline: Virgin Atlantic 
  • Best Entertainment: Turkish Airlines 
  • Best Cabin Service: Air Baltic 
  • Best Wi-Fi: Icelandair 
  • Best Food & Beverage: Turkish Airlines 
  • Best Seat Comfort: Finnair 

South Pacific

  • Best Overall Airline: Air New Zealand
  • Best Entertainment: Qantas
  • Best Wi-Fi: Qantas
  • Best Seat Comfort: Fiji Airways
  • Best Food & Beverage: Fiji Airways

Middle East

  • Best Entertainment: Emirates
  • Best Cabin Service: Etihad Airways
  • Best Wi-Fi: Emirates
  • Best Seat Comfort: El Al Israel Airlines
  • Best Food & Beverage: Etihad Airways


  • Best Global Airline in the Americas: Delta Air Lines 

North America 

  • Best Major Airline in North America: Hawaiian Airlines 
  • Best Regional Airline in North America: JSX 
  • Best Low-Cost Carrier in North America: Southwest Airlines 
  • Best Entertainment: Air Canada  
  • Best Cabin Service: Porter Airlines  
  • Best Wi-Fi: Alaska Airlines 
  • Best Food & Beverage: Alaska Airlines  
  • Best Seat Comfort: JetBlue Airways 

South America 

  • Best Overall Airline: Gol 
  • Best Entertainment: Azul 
  • Best Cabin Service: Aerolineas Argentinas 
  • Best Wi-Fi: Azul 
  • Best Food & Beverage: LATAM Airlines Group 
  • Best Seat Comfort: LATAM Airlines Group