2019 Global Passenger Choice Award® Winners

  • Best Seat Comfort: ALASKA AIRLINES
  • Best Cabin Service: QATAR AIRWAYS
  • Best Entertainment: EMIRATES
  • Best Food & Beverage: QATAR AIRWAYS
  • Best Wi-Fi: JETBLUE

2019 Regional Passenger Choice® Award Winners

Africa

  • Best Overall in Region: SOUTH AFRICAN AIRWAYS
  • Best Seat Comfort: SOUTH AFRICAN AIRWAYS
  • Best Cabin Service: SOUTH AFRICAN AIRWAYS
  • Best Food & Beverage: SOUTH AFRICAN AIRWAYS
  • Best Inflight Entertainment: ETHIOPIAN AIRLINES
  • Best Wi-Fi: SOUTH AFRICAN AIRWAYS

Asia & South Pacific

  • Best Overall in Region, (Asia): EVA AIR
  • Best Overall in Region, (South Pacific): AIR NEW ZEALAND
  • Best Seat Comfort: AIR NEW ZEALAND
  • Best Cabin Service: AIR NEW ZEALAND
  • Best Food & Beverage: EVA AIR
  • Best Inflight Entertainment: SINGAPORE AIRLINES
  • Best Wi-Fi: JAPAN AIRLINES

Europe

  • Best Overall in Region: VIRGIN ATLANTIC
  • Best Seat Comfort: AEROFLOT
  • Best Cabin Service: VIRGIN ATLANTIC
  • Best Food & Beverage: VIRGIN ATLANTIC
  • Best Inflight Entertainment: ICELANDAIR
  • Best Wi-Fi: ICELANDAIR

Middle East

  • Best Overall in Region: QATAR AIRWAYS
  • Best Seat Comfort: QATAR AIRWAYS
  • Best Cabin Service: QATAR AIRWAYS
  • Best Food & Beverage: QATAR AIRWAYS
  • Best Inflight Entertainment: EMIRATES
  • Best Wi-Fi: EMIRATES

North America

  • Best Overall in Region: JETSUITE
  • Best Seat Comfort: VIRGIN AMERICA
  • Best Cabin Service: SOUTHWEST AIRLINES
  • Best Food & Beverage: ALASKA AIRLINES
  • Best Inflight Entertainment: VIRGIN AMERICA
  • Best Wi-Fi: JETBLUE AIRWAYS

South America

  • Best Overall in Region: AVIANCA AIRLINES
  • Best Seat Comfort: LATAM AIRLINES
  • Best Cabin Service: LATAM AIRLINES
  • Best Food & Beverage: AVIANCA AIRLINES
  • Best Inflight Entertainment: LATAM AIRLINES
  • Best Wi-Fi: LATAM AIRLINES

2018 Regional Passenger Choice Award® Winners

Asia and Australasia

  • Best Seat Comfort: EVA AIR
  • Best Cabin Service: JAPAN AIRLINES
  • Best Food & Beverage: EVA AIR
  • Best Entertainment: CATHAY PACIFIC
  • Best Wi-Fi: JAPAN AIRLINES
  • Best Overall: EVA AIR

Middle East

  • Best Seat Comfort: QATAR AIRWAYS
  • Best Cabin Service: QATAR AIRWAYS
  • Best Food & Beverage: QATAR AIRWAYS
  • Best Entertainment: EMIRATES
  • Best Wi-Fi: EMIRATES
  • Best Overall: EMIRATES &QATAR AIRWAYS

Africa

  • Best Seat Comfort: SOUTH AFRICAN AIRWAYS
  • Best Cabin Service: SOUTH AFRICAN AIRWAYS
  • Best Food & Beverage: SOUTH AFRICAN AIRWAYS
  • Best Entertainment: ETHIOPIAN AIRLINES
  • Best Wi-Fi: ETHIOPIAN AIRLINES
  • Best Overall: SOUTH AFRICAN AIRWAYS

Europe

  • Best Seat Comfort: AEROFLOT RUSSIAN AIRLINES
  • Best Cabin Service: VIRGIN ATLANTIC
  • Best Food & Beverage: VIRGIN ATLANTIC
  • Best Entertainment: ICELANDICAIR
  • Best Wi-Fi: NORWEGIAN AIR
  • Best Overall in Region, Global: AEROFLOT RUSSIAN AIRLINES
  • Best Overall in Region, Major Regional: OLYMPIC AIR
  • Best Overall in Region, Low Cost Carrier: NORWEGIAN AIR

Americas

  • Best Seat Comfort: VIRGIN AMERICA
  • Best Cabin Service: SOUTHWEST
  • Best Food & Beverage: ALASKA
  • Best Entertainment: VIRGIN AMERICA
  • Best Wi-Fi: JETBLUE

North America

  • Best Overall in Region, Global: DELTA
  • Best Overall in Region, Major Regional: ALASKA
  • Best Overall in Region, Low Cost Carrier: SOUTHWEST

South America

  • Best Overall in Region, Global: LATAM
  • Best Overall in Region, Major Regional: AVIANCA
  • Best Overall in Region, Low Cost Carrier: AZUL


2017 Passenger Choice Award® Winners

  • Best Seat Comfort: VIRGIN AMERICA
  • Best Cabin Service: QATAR AIRWAYS
  • Best Food & Beverage: QATAR AIRWAYS
  • Best Entertainment: EMIRATES
  • Best Wi-Fi: JETBLUE


2015 Passenger Choice Award® Winners

  • Best Overall Passenger Experience: EMIRATES
  • Best in Region: Africa: ETHIOPIAN AIRLINES
  • Best in Region: Americas: VIRGIN AMERICA
  • Best in Region: Asia and Australasia: KOREAN AIR
  • Best in Region: Europe: NORWEGIAN
  • Best in Region: Middle East: EMIRATES
  • Best Inflight Publication (John White Publication Award): NORWEGIAN
  • Best IFE User Interface: EMIRATES
  • Best Inflight Connectivity & Communications: EMIRATES
  • Best Inflight Video: VIRGIN AMERICA
  • Best Cabin Ambiance: VIRGIN AMERICA
  • Best Food & Beverage (in conjunction with IFSA): EMIRATES
  • Best Ground Experience: EMIRATES


2014 Passenger Choice Award® Winners

  • Best Overall Passenger Experience: VIRGIN AMERICA
  • Best in Region: Africa: ETHIOPIAN AIRLINES
  • Best in Region: Americas: VIRGIN AMERICA
  • Best in Region: Asia and Australasia: GARUDA INDONESIA
  • Best in Region: Europe: NORWEGIAN AIR SHUTTLE ASA
  • Best in Region: Middle East: EMIRATES
  • Best Inflight Publication (John White Publication Award): GULF AIR
  • Best IFE User Interface: VIRGIN ATLANTIC AIRWAYS, LTD
  • Best Inflight Connectivity & Communications: NORWEGIAN AIR SHUTTLE ASA
  • Best Inflight Video: VIRGIN AMERICA
  • Best Cabin Ambiance: VIRGIN AMERICA
  • Best Food & Beverage (in conjunction with IFSA): TURKISH AIRLINES
  • Best Ground Experience: VIRGIN AMERICA


2013 Passenger Choice Award® Winners

  • Best Overall Passenger Experience – VIRGIN AMERICA
  • Best in Region: Africa – ETHIOPIAN AIRLINES
  • Best in Region: Americas – VIRGIN AMERICA
  • Best in Region: Asia and Australasia – GARUDA INDONESIA
  • Best in Region: Europe – VIRGIN ATLANTIC
  • Best in Region: Middle East – EMIRATES
  • Best Inflight Publication – TACA INTERNATIONAL AIRLINES (MERGED WITH AVIANCA)
  • Best IFE User Interface – VIRGIN ATLANTIC
  • Best Inflight Connectivity & Communications – NORWEGIAN AIR SHUTTLE
  • Best Inflight Video – TAP PORTUGAL
  • Best Cabin Ambiance – SWISS
  • Best Food & Beverage, in conjunction with IFSA – TURKISH AIRLINES
  • Best Ground Experience – VIRGIN AMERICA


2012 Passenger Choice Award® Winners

  • Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – EMIRATES
  • Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
  • Best in Region: Africa – SOUTH AFRICAN AIRWAYS
  • Best in Region: Americas – VIRGIN AMERICA
  • Best in Region: Asia and Australasia – SRILANKAN AIRLINES
  • Best in Region: Europe – VIRGIN ATLANTIC
  • Best in Region: Middle East – EMIRATES
  • Best Inflight Publication – SOUTHWEST AIRLINES
  • Best IFE User Interface – VIRGIN AMERICA
  • Best Inflight Connectivity & Communications – NORWEGIAN
  • Best Inflight Video – KINGFISHER AIRLINES
  • Best Cabin Ambiance – VIRGIN AMERICA
  • Best Food & Beverage, in conjunction with IFSA – SINGAPORE AIRLINES
  • Best Ground Experience – KINGFISHER AIRLINES


2011 Passenger Choice Award® Winners

  • Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – EMIRATES
  • Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
  • Best in Region: Africa – SOUTH AFRICAN AIRWAYS
  • Best in Region: Americas – VIRGIN AMERICA
  • Best in Region: Asia and Australasia – V AUSTRALIA
  • Best in Region: Europe – VIRGIN ATLANTIC
  • Best in Region: Middle East – EMIRATES
  • Best Inflight Publication – AVIANCA
  • Best IFE User Interface – V AUSTRALIA
  • Best Inflight Connectivity & Communications – OMAN AIR
  • Best Inflight Video – VIRGIN AMERICA
  • Best Cabin Ambiance – JETBLUE
  • Best Food & Beverage in conjunction with IFSA – V AUSTRALIA
  • Best Ground Experience – VIRGIN AMERICA


2010 Passenger Choice Award® Winners

  • Best Overall Passenger Experience (UP TO 25 IFE EQUIPPED IN FLEET) – V AUSTRALIA
  • Best Overall Passenger Experience (Over 25 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
  • Best in Region: Europe – BRITISH AIRWAYS
  • Best in Region: Asia and Australasia – SINGAPORE AIRLINES, LTD
  • Best in Region: Americas – VIRGIN AMERICA
  • Best in Region: Middle East – EMIRATES
  • Best Inflight Publication – TAM AIRLINES
  • Best IFE User Interface – V AUSTRALIA
  • Best Inflight Connectivity & Communications – VIRGIN AMERICA
  • Best Inflight Video – AIR NEW ZEALAND
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