2020 Global Passenger Choice Awards

• Best Seat Comfort: QATAR AIRWAYS
• Best Cabin Service: QATAR AIRWAYS
• Best Entertainment: EMIRATES
• Best Food & Beverage: QATAR AIRWAYS
• Best Wi-Fi: DELTA AIR LINES

2020 Regional Passenger Choice Award Winners

The Regional Passenger Choice Award honors airlines rated best-in-region by their by their passengers for improving the passenger experience as it pertains to Seat Comfort, Cabin Service, Entertainment, Food & Beverage, and Wi-Fi. Best global winners are not eligible for regional awards in same category.

Eastern Asia

• Best Overall in Region: EVA AIR
• Best Seat Comfort: SINGAPORE AIRLINES
• Best Cabin Service: ALL NIPPON AIRWAYS
• Best Entertainment: SINGAPORE AIRLINES
• Best Food & Beverage: ALL NIPPON AIRWAYS
• Best Wi-Fi: JAPAN AIRLINES

Central Asia

• Best Overall in Region: VISTARA
• Best Seat Comfort: GOAIR
• Best Cabin Service: GOAIR
• Best Entertainment: AIR ASTANA
• Best Food & Beverage: AIR ASTANA
• Best Wi-Fi: SRILANKAN AIRLINES

Mainland China

• Best Seat Comfort: CHINA SOUTHERN AIRLINES
• Best Cabin Service: XIAMEN AIRLINES
• Best Entertainment: CHINA SOUTHERN AIRLINES
• Best Food & Beverage: XIAMEN AIRLINES
• Best Wi-Fi: CHINA EASTERN AIRLINES

South Pacific

• Best Overall in Region: AIR NEW ZEALAND
• Best Seat Comfort: AIR TAHITI NUI
• Best Cabin Service: QANTAS AIRWAYS
• Best Entertainment: QANTAS AIRWAYS
• Best Food & Beverage: VIRGIN AUSTRALIA
• Best Wi-Fi: VIRGIN AUSTRALIA

Middle East

• Best Overall in Region: QATAR AIRWAYS
• Best Seat Comfort: KUWAIT AIRWAYS
• Best Cabin Service: EL AL
• Best Entertainment: ETIHAD AIRWAYS
• Best Food & Beverage: EMIRATES
• Best Wi-Fi: EMIRATES

North America

• Best Overall in Region: JSX
• Best Seat Comfort: JETBLUE AIRWAYS
• Best Cabin Service: SOUTHWEST AIRLINES
• Best Entertainment: DELTA AIR LINES
• Best Food & Beverage: ALASKA AIRLINES
• Best Wi-Fi: SOUTHWEST AIRLINES

South America

• Best Overall in Region: AVIANCA
• Best Seat Comfort: AEROLINEAS ARGENTINAS
• Best Cabin Service: LATAM AIRLINES GROUP
• Best Entertainment: LATAM AIRLINES GROUP
• Best Food & Beverage: AEROLINEAS ARGENTINAS

2019 Global Passenger Choice Award® Winners

• Best Seat Comfort: ALASKA AIRLINES
• Best Cabin Service: QATAR AIRWAYS
• Best Entertainment: EMIRATES
• Best Food & Beverage: QATAR AIRWAYS
• Best Wi-Fi: JETBLUE

2019 Regional Passenger Choice® Award Winners

Africa

• Best Overall in Region: SOUTH AFRICAN AIRWAYS
• Best Seat Comfort: SOUTH AFRICAN AIRWAYS
• Best Cabin Service: SOUTH AFRICAN AIRWAYS
• Best Food & Beverage: SOUTH AFRICAN AIRWAYS
• Best Inflight Entertainment: ETHIOPIAN AIRLINES
• Best Wi-Fi: SOUTH AFRICAN AIRWAYS

Asia & South Pacific

• Best Overall in Region, (Asia): EVA AIR
• Best Overall in Region, (South Pacific): AIR NEW ZEALAND
• Best Seat Comfort: AIR NEW ZEALAND
• Best Cabin Service: AIR NEW ZEALAND
• Best Food & Beverage: EVA AIR
• Best Inflight Entertainment: SINGAPORE AIRLINES
• Best Wi-Fi: JAPAN AIRLINES

Europe

• Best Overall in Region: VIRGIN ATLANTIC
• Best Seat Comfort: AEROFLOT
• Best Cabin Service: VIRGIN ATLANTIC
• Best Food & Beverage: VIRGIN ATLANTIC
• Best Inflight Entertainment: ICELANDAIR
• Best Wi-Fi: ICELANDAIR

Middle East

• Best Overall in Region: QATAR AIRWAYS
• Best Seat Comfort: QATAR AIRWAYS
• Best Cabin Service: QATAR AIRWAYS
• Best Food & Beverage: QATAR AIRWAYS
• Best Inflight Entertainment: EMIRATES
• Best Wi-Fi: EMIRATES

North America

• Best Overall in Region: JETSUITE
• Best Seat Comfort: VIRGIN AMERICA
• Best Cabin Service: SOUTHWEST AIRLINES
• Best Food & Beverage: ALASKA AIRLINES
• Best Inflight Entertainment: VIRGIN AMERICA
• Best Wi-Fi: JETBLUE AIRWAYS

South America

• Best Overall in Region: AVIANCA AIRLINES
• Best Seat Comfort: LATAM AIRLINES
• Best Cabin Service: LATAM AIRLINES
• Best Food & Beverage: AVIANCA AIRLINES
• Best Inflight Entertainment: LATAM AIRLINES
• Best Wi-Fi: LATAM AIRLINES

2018 Regional Passenger Choice Award® Winners

Asia and Australasia

• Best Seat Comfort: EVA AIR
• Best Cabin Service: JAPAN AIRLINES
• Best Food & Beverage: EVA AIR
• Best Entertainment: CATHAY PACIFIC
• Best Wi-Fi: JAPAN AIRLINES
• Best Overall: EVA AIR

Middle East

• Best Seat Comfort: QATAR AIRWAYS
• Best Cabin Service: QATAR AIRWAYS
• Best Food & Beverage: QATAR AIRWAYS
• Best Entertainment: EMIRATES
• Best Wi-Fi: EMIRATES
• Best Overall: EMIRATES &QATAR AIRWAYS

Africa

• Best Seat Comfort: SOUTH AFRICAN AIRWAYS
• Best Cabin Service: SOUTH AFRICAN AIRWAYS
• Best Food & Beverage: SOUTH AFRICAN AIRWAYS
• Best Entertainment: ETHIOPIAN AIRLINES
• Best Wi-Fi: ETHIOPIAN AIRLINES
• Best Overall: SOUTH AFRICAN AIRWAYS

Europe

• Best Seat Comfort: AEROFLOT RUSSIAN AIRLINES
• Best Cabin Service: VIRGIN ATLANTIC
• Best Food & Beverage: VIRGIN ATLANTIC
• Best Entertainment: ICELANDICAIR
• Best Wi-Fi: NORWEGIAN AIR
• Best Overall in Region, Global: AEROFLOT RUSSIAN AIRLINES
• Best Overall in Region, Major Regional: OLYMPIC AIR
• Best Overall in Region, Low Cost Carrier: NORWEGIAN AIR

Americas

• Best Seat Comfort: VIRGIN AMERICA
• Best Cabin Service: SOUTHWEST
• Best Food & Beverage: ALASKA
• Best Entertainment: VIRGIN AMERICA
• Best Wi-Fi: JETBLUE

North America

• Best Overall in Region, Global: DELTA
• Best Overall in Region, Major Regional: ALASKA
• Best Overall in Region, Low Cost Carrier: SOUTHWEST

South America

• Best Overall in Region, Global: LATAM
• Best Overall in Region, Major Regional: AVIANCA
• Best Overall in Region, Low Cost Carrier: AZUL

2017 Passenger Choice Award® Winners

• Best Seat Comfort: VIRGIN AMERICA
• Best Cabin Service: QATAR AIRWAYS
• Best Food & Beverage: QATAR AIRWAYS
• Best Entertainment: EMIRATES
• Best Wi-Fi: JETBLUE

2015 Passenger Choice Award® Winners

• Best Overall Passenger Experience: EMIRATES
• Best in Region: Africa: ETHIOPIAN AIRLINES
• Best in Region: Americas: VIRGIN AMERICA
• Best in Region: Asia and Australasia: KOREAN AIR
• Best in Region: Europe: NORWEGIAN
• Best in Region: Middle East: EMIRATES
• Best Inflight Publication (John White Publication Award): NORWEGIAN
• Best IFE User Interface: EMIRATES
• Best Inflight Connectivity & Communications: EMIRATES
• Best Inflight Video: VIRGIN AMERICA
• Best Cabin Ambiance: VIRGIN AMERICA
• Best Food & Beverage (in conjunction with IFSA): EMIRATES
• Best Ground Experience: EMIRATES

2014 Passenger Choice Award® Winners

• Best Overall Passenger Experience: VIRGIN AMERICA
• Best in Region: Africa: ETHIOPIAN AIRLINES
• Best in Region: Americas: VIRGIN AMERICA
• Best in Region: Asia and Australasia: GARUDA INDONESIA
• Best in Region: Europe: NORWEGIAN AIR SHUTTLE ASA
• Best in Region: Middle East: EMIRATES
• Best Inflight Publication (John White Publication Award): GULF AIR
• Best IFE User Interface: VIRGIN ATLANTIC AIRWAYS, LTD
• Best Inflight Connectivity & Communications: NORWEGIAN AIR SHUTTLE ASA
• Best Inflight Video: VIRGIN AMERICA
• Best Cabin Ambiance: VIRGIN AMERICA
• Best Food & Beverage (in conjunction with IFSA): TURKISH AIRLINES
• Best Ground Experience: VIRGIN AMERICA

2013 Passenger Choice Award® Winners

• Best Overall Passenger Experience – VIRGIN AMERICA
• Best in Region: Africa – ETHIOPIAN AIRLINES
• Best in Region: Americas – VIRGIN AMERICA
• Best in Region: Asia and Australasia – GARUDA INDONESIA
• Best in Region: Europe – VIRGIN ATLANTIC
• Best in Region: Middle East – EMIRATES
• Best Inflight Publication – TACA INTERNATIONAL AIRLINES (MERGED WITH AVIANCA)
• Best IFE User Interface – VIRGIN ATLANTIC
• Best Inflight Connectivity & Communications – NORWEGIAN AIR SHUTTLE
• Best Inflight Video – TAP PORTUGAL
• Best Cabin Ambiance – SWISS
• Best Food & Beverage, in conjunction with IFSA – TURKISH AIRLINES
• Best Ground Experience – VIRGIN AMERICA

2012 Passenger Choice Award® Winners

• Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – EMIRATES
• Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
• Best in Region: Africa – SOUTH AFRICAN AIRWAYS
• Best in Region: Americas – VIRGIN AMERICA
• Best in Region: Asia and Australasia – SRILANKAN AIRLINES
• Best in Region: Europe – VIRGIN ATLANTIC
• Best in Region: Middle East – EMIRATES
• Best Inflight Publication – SOUTHWEST AIRLINES
• Best IFE User Interface – VIRGIN AMERICA
• Best Inflight Connectivity & Communications – NORWEGIAN
• Best Inflight Video – KINGFISHER AIRLINES
• Best Cabin Ambiance – VIRGIN AMERICA
• Best Food & Beverage, in conjunction with IFSA – SINGAPORE AIRLINES
• Best Ground Experience – KINGFISHER AIRLINES

2011 Passenger Choice Award® Winners

• Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET) – EMIRATES
• Best Overall Passenger Experience (Up to 50 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
• Best in Region: Africa – SOUTH AFRICAN AIRWAYS
• Best in Region: Americas – VIRGIN AMERICA
• Best in Region: Asia and Australasia – V AUSTRALIA
• Best in Region: Europe – VIRGIN ATLANTIC
• Best in Region: Middle East – EMIRATES
• Best Inflight Publication – AVIANCA
• Best IFE User Interface – V AUSTRALIA
• Best Inflight Connectivity & Communications – OMAN AIR
• Best Inflight Video – VIRGIN AMERICA
• Best Cabin Ambiance – JETBLUE
• Best Food & Beverage in conjunction with IFSA – V AUSTRALIA
• Best Ground Experience – VIRGIN AMERICA

2010 Passenger Choice Award® Winners

• Best Overall Passenger Experience (UP TO 25 IFE EQUIPPED IN FLEET) – V AUSTRALIA
• Best Overall Passenger Experience (Over 25 IFE EQUIPPED IN FLEET) – VIRGIN AMERICA
• Best in Region: Europe – BRITISH AIRWAYS
• Best in Region: Asia and Australasia – SINGAPORE AIRLINES, LTD
• Best in Region: Americas – VIRGIN AMERICA
• Best in Region: Middle East – EMIRATES
• Best Inflight Publication – TAM AIRLINES
• Best IFE User Interface – V AUSTRALIA
• Best Inflight Connectivity & Communications – VIRGIN AMERICA
• Best Inflight Video – AIR NEW ZEALAND