Biometrics continues to be a major focus in air transport, a fact evidenced by the FTE Biometrics Symposium at the FTE EMEA event in Istanbul, Turkey, which highlighted the growing number of industry stakeholders invested in the development and uptake… Read more
Catering & Services
A group of judges, including British Airways CEO Alex Cruz, enjoyed a unique form of in-flight entertainment on a flight from San Francisco to London. The initiative is part of British Airways’ BA2119 program, which explores what the customer experience will be… Read more
The expansion of ATPCO and TravelSky’s partnership will help airlines differentiate their service offering via the Chinese global distribution system (GDS). ATPCO and TravelSky, a provider of IT solutions for China’s aviation and travel industry, today announced that they’ve signed… Read more
APEX Media was in Krakow for a press event where the CEOs of LOT Polish Airlines and Sabre signed a renewal of their partnership, which involves continued access to Sabre’s global distribution system and upgrading to the newest version of Sabre’s… Read more
This APEX Asks was originally published in the 9.3 June/July issue of APEX Experience magazine.
Snack makers are passing on potatoes in favor of healthier chip alternatives. There was a time when one might have described a flight as “all that and a bag of chips.” It was the 1990s. Those days, when potatoes of… Read more
Net Promoter Score surveys are helping airlines determine what they need to improve to reach next-level loyalty and nab some brand evangelists. Between different service tiers and customer demographics, developing a big-picture understanding of what constitutes success when it comes… Read more