Catering & Services

user experience

Study Reveals Roadblocks in Airline Website User Experience

APEX Insight: The Airline Customer Experience Index suggests that airlines can learn from other industries in order to improve the online booking process. The Airline Customer Experience Index, released by UserTesting last week, surveyed 1,000 passengers regarding their experiences with… Read more

Yanik Hoyles


APEX Insight: With the release of NDC 17.2, IATA is confident that its distribution standard has matured since its chaotic inception. To drive adoption and correct the misconception that NDC is a GDS bypass, IATA is continuing to prioritize communication… Read more

Finnair Joins 14% of Airlines That Use Chatbots

APEX Insight: Finnair joined the 14% of airlines that use AI-powered chatbots when it launched Finn on Facebook Messenger this week. According to SITA’s 2017 Air Transport IT Trends Insights, aviation CIOs intend to push this percentage to 68% by 2020. This… Read more


ChillTravel Has Luggage Tracking Ideas Under Wraps

APEX Insight: Seventy-six percent of passengers are interested in receiving baggage location status updates to their smartphones throughout their journey, according to SITA’s 2017 Baggage Report. Uruguayan startup ChillTravel is launching two cool products that will allow travelers to keep… Read more