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November 1, 2016



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Delta Air Lines Completes In-Flight Wi-Fi Installations on Long-Haul Fleet

Delta Air Lines has become the first US carrier to equip in-flight Wi-Fi across its entire international long-haul fleet of more than 180 wide-body aircraft. Passengers on more than 200 daily flights between the US and over 50 countries in Africa, Asia, Australia, Europe and South America can now remain connected throughout their journey, using Gogo’s Ku-band satellite connectivity. “We’ve invested billions of dollars in making our customers feel more at home in the sky through comfort, connectivity and entertainment,” says Joe Kiely, Delta’s managing director for Product and Customer Experience. United Airlines is close behind Delta, offering in-flight Wi-Fi on all of its mainline aircraft except those based in Guam.

Travel Weekly | Related SmartSky Networks and Gogo Make Strides in Air-to-Ground Connectivity Landscape – APEX Media



China Eastern Confirmed as Comac C919 Launch Customer

China Eastern Airlines will be the launch customer for Comac’s upcoming C919 passenger jet. The Chinese state-owned aircraft manufacturer released a statement at Airshow China 2016 in Zhuhai confirming the carrier’s planned order for five of the narrow-body jets within a year of its first flight. A Comac spokesperson said that the much-delayed C919, developed as a challenger to Boeing- and Airbus-manufactured short-haul aircraft, may take its first test flight before the end of this year or by early 2017.

Reuters | Related China's domestic travel boom brings rush of startup airlines, jet orders – Reuters



[PHOTOS] Airbus Wants Airlines to Add In-Flight Bars on A330neos

Airbus appears to be encouraging airlines to equip its upcoming A330neo with in-flight bars, ahead of the aircraft’s expected entry into service by the end of 2017. The aerospace manufacturer has included a mock-up bar area inside an A330neo cabin at its headquarters in Toulouse. According to Airbus, the A330neo offers airlines a “unique and customizable welcome area at the main passenger boarding door.” Airlines can opt to keep the default Airspace pattern in the overhead area of the open space or customize it in accordance with their own brand or theme. Micro data projectors disguised as regular air vents can also set the mood, should airlines decide to equip the welcome area with a bar.

Australian Business Traveller | Related Aeroméxico Brings New Self-Serve Bar and All-Aisle Access To 787-9 Business Class – The DesignAir



It’s the Journey (and the Destination): Etihad’s Business-Class Amenity Kits

Etihad Airways has launched new destination-inspired business-class amenity kits for flights to New York, São Paulo, Rome, Melbourne and Bangkok. The route-specific in-flight kits were created through the airline’s existing partnership with Luxe City Guides and contain destination guides detailing recommended hotels, restaurants, bars and shopping options, in addition to Scaramouche + Fandango skincare products. The five kit varieties feature designs influenced by the architectural features of each city, with the New York bag inspired by grid-like streets, avenues and yellow taxis.

Business Traveller | Related Etihad unveils new luxury first class amenity kits – Business Traveller



How Newark’s Daily Restaurant Is Revolutionizing the Airport Dining Experience

Newark Liberty International Airport’s recently opened Daily is the world’s first airport restaurant to feature a menu that changes every day. Chef Matt Jennings oversees a menu that is 100 percent seasonal, based on ingredients found at farmers’ markets and local food suppliers in New York and New Jersey. “With our operating systems on iPads, the chef can change the menu in seconds,” said OTG Management’s CEO, Rick Blatstein. “It’s taken off dramatically, even bigger than I ever expected.”

APEX Media | Related United Takes the Airport Experience to Higher Grounds – APEX Media



Hamad International Opens a Terminal Shuttle Service

Doha’s Hamad International Airport (HIA) today opened a new terminal shuttle service. The system features two trains, each with five carriages, that can transport 190 passengers between the north and south nodes of the terminal in around 90 seconds – compared to the average nine minutes it takes to walk between each node. “With the opening of the new Passenger Trains, Hamad International Airport’s passengers will now benefit from an even better experience when traveling through the award-winning HIA,” said Qatar Airways group chief executive Akbar Al Baker at the opening ceremony of the shuttle service.

Business Traveller | Related Hamad International Airport served 17.6 million passengers during the first half of 2016 – ETurboNews



Calgary International Airport Opens $2-Billion Terminal Building

Calgary International Airport officially opened the doors to its new $2-billion international terminal on Monday morning, with WestJet Flight 2250 to Puerto Vallarta becoming the first flight to depart from the facility. The two-million-square-foot building boasts North America’s first call-to-gate boarding system, featuring central passenger waiting areas that offer a range of locally inspired shops, restaurants and duty-free stores, and are a five-minute walk from departure gates. The 24-gate terminal also includes 20 self-service bag drop machines and an electric shuttle that operates between concourses.

CBC | Related Calgary’s newest airport terminal makes it easier to take to the sky – CTV News




Photo of the Day

You know you're an AvGeek when aircraft contrails, not Notre-Dame Cathedral, are the focal point of your Paris vacation pic. Captured by @nicolasventurelli (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

China will need almost 6000 new jets (70% SA/30% WB) in the next 20 years. Read our Global Market Forecast #Zhuhai16

Airbus @Airbus


Association News

APEX 2017 Events Are Just Around the Corner!

APEX events offer unique and valuable forums for airline passenger experience industry experts and newcomers alike to gain technical knowledge, acquire professional development skills and explore the latest industry trends. APEX EXPO, MultiMedia Market, regional conferences and technology conferences are just some of the industry events that bring together airlines, buyers and suppliers in order to improve the passenger experience. Click here for more information on upcoming APEX events.


APEX's Official Airline Ratings

APEX will soon launch its Official Airline Ratings program, in partnership with TripIt from Concur. The ratings initiative, which will allow passengers using the TripIt app to rate their flights using a five-star scale, is designed to offer the airline industry a unique platform to collect passenger ratings and verify data in order to measure the passenger experience. Ratings collected through to July 2017 will be used to determine award winners for outstanding performance in five categories: seat comfort, Wi-Fi, entertainment, cabin service and food and beverage. Ratings and awards will be announced annually at APEX EXPO.


> Quote of the Day

“It is the unknown that excites the ardor of scholars, who, in the known alone, would shrivel up with boredom.”

Wallace Stevens


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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