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November 10, 2016



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


American Switches From Gogo to ViaSat on 500 Domestic Aircraft

American Airlines is switching its in-flight connectivity provider from Gogo to ViaSat for more than 500 domestic aircraft. This news comes after American Airlines filed a lawsuit against Gogo in February, which it later dismissed, and then announced in June that it would outfit 100 new Boeing 737 MAX aircraft with ViaSat’s Ka-band satellite Internet service. Gogo will still provide in-flight connectivity for American’s regional aircraft, and will install its 2Ku satellite Wi-Fi on 140 aircraft, while the airline’s long-haul fleet will retain Panasonic’s Ku-band satellite connectivity. Installation of ViaSat’s in-flight Wi-Fi on American’s domestic aircraft is scheduled to begin this summer.

Skift | Related ViaSat and Gogo Talk American Airlines and the Evolving Business Case for Wi-Fi – APEX Media



What Does Trump’s Victory Mean for the Aviation Industry?

Following Donald Trump’s election to the US presidency, many are wondering what his protectionist economic stance could mean for the aviation industry, which relies on open trade. While some experts are questioning whether Airbus’ and Boeing’s multibillion-dollar Iran deals could be affected, others are focusing on the aviation industry’s history of riding out economic and political shocks. "If there are brakes on trade, there could be some impact on international travel. But you have seen more or less five percent annual growth in traffic for decades," said veteran US aerospace consultant Jerrold Lundquist, managing director of The Lundquist Group.

Reuters | Related Aviation industry expects Trump to improve airports, air-traffic control – USA Today



Gentex Unveils Next-Gen Dimmable Windows

Aircraft window manufacturer Gentex revealed its latest electronically dimmable window at the NBAA Business Aviation Convention and Exhibition last week in Orlando. Features include high-speed transition between clear and dark; a new ultra-dark, thin film coating to eliminate harmful infrared and ultraviolet light that can fade and damage interior fabrics; and reduced maintenance and operation costs compared with traditional shades. The new technology works by activating an electrochromic gel between two sheets of conductive glass and enables Bluetooth-compatible wireless control through personal electronic devices or the aircraft cabin management system.

Aviation International News | Related Lighter, Faster, Darker: Tuning Dimmable Windows – APEX Media



Study Reveals RFID Could Save Airline Industry $3 Billion by 2022

According to a recent study by the International Air Transport Association (IATA) and SITA, the adoption of RFID-based baggage tracking is projected to save the airline industry $3 billion by the end of 2022, assuming most airlines have implemented the technology by 2021. The study predicts that RFID tracking will reduce the number of mishandled bags by 25 percent, while increasing baggage-handling efficiency. In April of this year, Delta Air Lines announced a $50-million investment in RFID-based baggage tracking. The technology was up and running at 25 of the airline’s airport stations as of last month.

RFID Journal | Related Delta's new app lets you track your bag from airplane to airport – The Verge



Canada’s First Gender-Neutral Travel Document Comes Into Effect

Passengers can now designate their gender as “other” on Canada's new Electronic Travel Authorizations (eTAs), which became mandatory for visitors to the country starting today. Citizenship and Immigration Canada has also taken steps toward allowing citizens who have transitioned to a different gender to change their sex designation on passports and other travel documents. At least seven countries, including Australia, Bangladesh, Germany, India, Nepal, New Zealand and Pakistan, currently offer gender-neutral passports.

CBC | Related Transgender Rights and the Airline Passenger Experience – APEX Media



Artificial Intelligence and the Passenger Experience…Now Integrating

According to Chris Noessel, global design practice manager, Travel and Transportation, IBM, and Yves Bergquist, project director, Data and Analytics, Entertainment Technology Center at the University of Southern California, the airline passenger experience can be elevated by harnessing the potential of artificial intelligence (AI). “Why doesn’t [AI] ride with me from the moment I buy my ticket to the moment I return home?" asked Noessel, during his Education Day session at APEX EXPO. At his session, Bergquist envisioned “a world where most operational processes can be outsourced to AI that can do it way better than humans."

APEX Media | Related Smart Travel Search: The Dawn of Artificial Intelligence – APEX Media



Hawaiian Airlines Says Aloha to Celebrity Chef

Passengers flying with Hawaiian Airlines from Seoul to Honolulu as of December 1 will be served meals created by Korean celebrity chef Chang-Wook Chung. “Hawaiian Airlines is proud to enhance its offerings by partnering with a renowned Korean chef,” said Soojin Yu, Hawaiian Airlines’ country director, South Korea. “Guests will enjoy Pan-Asian and island-style cuisine as they relax on their journey across the Pacific.” Dishes will include braised Korean kalbi and steamed beef with pineapple salad and a Honolulu Cookie Company macadamia nut cookie.    

Pacific Business News | Related Hawaiian Airlines Debuts an Airplane Themed After Disney's Newest Movie – Travel + Leisure 




Photo of the Day

The City of Light! Lovely view of Paris as overflying CDG. Captured by @david_withers_digecor (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Welcome aboard... #MannequinChallenge

Virgin Australia @VirginAustralia


Association News

Join the APEX Media Team!

Spafax is looking for a managing editor and deputy editor to oversee the APEX media platform, which includes a bi-monthly magazine (APEX Experience), a daily e-newsletter (APEX Daily Experience) and the news sections of APEX Media is the official news source for the Airline Passenger Experience Association, and creates a wide range of properties to help educate its membership on key issues and emerging trends.


APEX's Official Airline Ratings

APEX will soon launch its Official Airline Ratings program, in partnership with TripIt from Concur. The ratings initiative, which will allow passengers using the TripIt app to rate their flights on a five-star scale, is designed to offer the airline industry a unique platform to collect passenger ratings and verify data in order to measure the passenger experience. Ratings collected through to July 2017 will be used to determine award winners for outstanding performance in five categories: seat comfort, Wi-Fi, entertainment, cabin service and food and beverage. Ratings and awards will be announced annually at APEX EXPO.


> Quote of the Day

“Take these broken wings and learn to fly.”

Paul McCartney


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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