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November 23, 2016



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Lufthansa Pilot Strike Grounds at Least 1,800 Flights

Lufthansa was today forced to cancel almost 900 flights due to a pilot strike, resulting in travel disruption affecting approximately 100,000 travelers. The walkout, which was called by the German pilots’ union, Cockpit, began at midnight and will continue though to Thursday, with 912 long- and short-haul flights already scrapped. The latest action is the union’s fourteenth strike since April 2014, and is prompted by demands for a pay rise averaging 3.66 percent per year, retroactive for the past five years. Lufthansa had previously offered a 2.5 percent wage hike.

CBC News | Related Lufthansa to take delivery of A350 on December 19 – Business Traveller



Ryanair Chief Aims to Make Flights Free Within 10 Years

Ryanair could be offering free seats on flights within a decade, says the airline’s chief executive. Michael O’Leary disclosed his ambition to offer zero fares by making money from sharing revenues with airports instead. Speaking at the Airport Operators Association conference, he said European airports are offering Ryanair increasingly attractive deals, and that the possible reduction or elimination of the air passenger duty tax could lead to free flights. “We will be making our money out of sharing the airport revenues, of all the people who will be running through airports, and getting a share of the shopping and the retail revenues at airports,” said O'Leary.

The Guardian | Related Brexit deadlock could halt flights to Europe, warns Ryanair boss – The Guardian



Chicago O’Hare Airport Workers to Begin Strike After Thanksgiving Weekend

Service workers at Chicago O’Hare International Airport will strike on November 29 as part of a nationwide campaign to raise their minimum wage to $15 per hour. The work stoppage will intentionally miss the busy Thanksgiving weekend, with the aim of boosting public support, said a Service Employees International Union spokesperson. Around 500 workers employed by companies contracted to provide services including wheelchair assistance and janitorial duties at O’Hare have committed to the action. Essential airport operations such as air traffic control won’t be affected.

Travel Pulse | Related Workers at Reagan National Airport stage "sleep-in" to protest low wages – The Washington Post



New Scanner Technology Could Mean Laptops and Liquids Can Stay in Carry-Ons

Removing liquids and laptops from carry-on bags during airport security screening could soon be a thing of the past. Manufacturers of airport scanners are testing new technology that uses computed tomography (CT) imaging to produce more detailed images than a regular X-ray. L-3 Communications, which already sells CT scanners for hold baggage, is now conducting a trial for its ClearScan scanner for hand baggage at Amsterdam's Schiphol Airport and Johannesburg’s OR Tambo International Airport. A spokesperson for Schiphol said test results were promising. “It leads to fewer rejections of checked hand luggage and, therefore, fewer additional checks.”

The Globe and Mail | Related Removing your laptop and liquids at airport security may soon be a thing of the past – The Next Web



Gogo Shares How it Uses Social Media to Provide Customer Care Services

Scott Carmichael, Gogo’s senior manager for Social Media and Content, presented on the in-flight connectivity provider’s social care strategy at this year’s APEX EXPO in Singapore. While the company is active on 10 different social channels, it focuses its customer service efforts on Twitter and Facebook. Carmichael enforces a 10-minute response window and encourages Gogo’s social care team to go above and beyond what is expected by offering both proactive support and post-interaction support. “Everyone on social media leaves insights into who they are,” he said. “If you use that, then social media can be a fantastic opportunity. You can have fun with customers.”

APEX Media | Related APEX EXPO 2016 Education Day: Content Is King – APEX Media



Silent Flight, Turkish Delight: Business-Class Pax Get Denon Noise-Canceling Headphones

Turkish Airlines has signed an agreement with Denon to equip its business-class cabins with the Japanese electronics company’s new noise-canceling headphones. Business-class passengers on the airline’s US-bound flights will receive a pair of headphones, which Denon claims will eliminate 99 percent of ambient noise. In addition to the new Denon audio product, Turkish Airlines will offer complimentary Samsung Galaxy Tab S2 devices to business-class passengers who do not have seatback screens, and to those on flights lasting more than two and a half hours.

FTN News | Related Cut The Cable And The Noise With Denon's New Noise-Cancelling Bluetooth Headphones – Forbes



Love Happns When You Least Expect It! Top 10 Romantic US Airports

Data collected by dating app Happn shows that users are most likely to connect at John F. Kennedy, San Francisco and McCarran international airports. The app’s real-time geo-location technology notifies users when they’re within 800 feet of one another; if interested, users can “heart” other users and, if interest is mutual, begin messaging each other. “With so much hustle and bustle happening at the airport during the holiday season, we feel there are some really great opportunities to find meaningful connections – or even romance – while traveling,” says Happn’s CEO and founder, Didier Rappaport.

APEX Media | Related Love at First Flight: Missed Connections – APEX Media




Photo of the Day

"Yearning for Flight" is the name of one of two artworks at Iceland's Keflavik Airport by stained glass artist Leifur Breiðfjörð. Captured by @montreal_snapper (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

We hit the skies above Vancouver Island to capture our #Boeing 767-300 in flight. Take a peek behind the scenes!

Air Canada @Air Canada


Association News

Register Now for APEX MMM 2017 in Berlin

APEX MultiMedia Market 2017 will take place in Berlin from April 24 to 26. #APEXMARKET is the only global industry event focused specifically on bringing together IFE buyers with the leading worldwide vendors of TV, movies, GUIs, games, audio and applications. Register now to join us at the industry’s most comprehensive in-flight content conference for connecting buyers and sellers.


Save the Date: #APEXEXPO 2017

APEX EXPO 2017 will take place in Long Beach, California, from September 25 to 28. Join thousands of aviation professionals from around the world, all committed to improving the airline passenger experience, and reunite with the peers you connected with this year in Singapore!



The proposition manager will be engaged in defining a state-of-the-art passenger experience for in-flight connectivity and entertainment, tailored to the specific needs of each airline client. The role will act at a cross-functional level, integrating technical input and commercial objectives from across Inmarsat with the requirements of the client airline. Click here to apply and view all job listings.
> Inmarsat: Airline Proposition Manager


> Quote of the Day

"It is change, continuing change, inevitable change, that is the dominant factor in society today. No sensible decision can be made any longer without taking into account not only the world as it is, but the world as it will be."

Isaac Asimov


Until next week. Happy American Thanksgiving!



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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