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December 28, 2016



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Top PaxEx Headlines of 2016

According to the Chinese zodiac calendar, 2016 was the year of the monkey. In many ways, the airline passenger experience industry’s news mimicked this animal over the past year, swinging from mischievous hacking claims and conspiracy theories to more playful stories about how the industry used Pokémon Go to engage customers and the possibility of RoboCop-style visors for in-flight entertainment. The aviation industry also had a creative 2016, with promising startups, fresh liveries and innovative cabin concepts. Here are the most-read stories from this year’s APEX Daily Experience newsletters, categorized under “Comfort & Ambience,” “Entertainment & Connectivity,” “Catering & Services” and “Industry News."

APEX Media | Related 2016 PaxEx News Year in Review Quiz – APEX Media



Inmarsat’s GX for Aviation Coming to Eurowings

Eurowings has become the latest Lufthansa Group airline to select Inmarsat’s GX for Aviation in-flight connectivity. The broadband platform will initially be installed on 69 Airbus A320s, with the option to equip more aircraft on the airline’s fleet in the future. Testing on the first connected aircraft is scheduled to begin in the new year, and all installations are expected to be completed by the middle of 2017, at which point Eurowings will become the first low-cost carrier to offer GX for Aviation. The hardware will be integrated with the airline’s existing Lufthansa Systems BoardConnect in-flight entertainment platform.

Inflight Online | Related Now Boarding: Inmarsat’s Global Xpress Prepares for Takeoff – APEX Media



Postponed by the Dozen: Emirates Pushes Back Airbus A380 Deliveries

Airbus says it is postponing deliveries of 12 A380 aircraft to Emirates over the next two years, adding that it will cut costs to minimize the impact of the delays. News of the deferral comes in the wake of the Dubai-based carrier’s financial results for the first half of 2016, which showed that its net profit was down 75 percent compared to the same period last year. Airbus reconfirmed a July 2016 announcement that stated it would decrease A380 production from 30 to 12 aircraft per year, starting in 2018.

Reuters | Related Emirates Says Rolls-Royce’s A380 Engines Not Up to Standard – Bloomberg



Passengers Injured as Jet Airways Flight Skids Off the Runway at Goa International Airport

A Jet Airways aircraft carrying 154 passengers and seven crewmembers skidded off the runway at Goa International Airport on Tuesday. At least a dozen people were injured when the Boeing 737 aircraft veered off the runway before crossing a field and spinning into a ditch. Some passengers said they saw smoke inside the aircraft cabin while taxiing on the runway, while a Jet Airways spokesperson said the carrier was investigating how the accident occurred. A separate incident at New Delhi’s Indira Gandhi International Airport saw a SpiceJet aircraft narrowly miss a collision as it prepared for takeoff while an IndiGo aircraft was landing.

Travel Pulse | Related Pilot of Jet Airways Goa runway crash writes a strong letter – Daily O



Delta Cancels Order for 18 Dreamliners

Delta Air Lines has announced it has reached an agreement with Boeing to cancel an order for 18 787 Dreamliners, which it inherited as part of its 2008 merger with Northwest Airlines. The agreement, which is valued at more than $4 billion at list prices, was originally deferred to a “2020 and beyond” timeline in 2010. Delta did not disclose the specifics of the agreement, but said it would continue to take delivery of the 120 737-900ERs it has on order. “Delta is one of the world’s largest operators of Boeing aircraft and our valued partnership with Boeing will remain strong,” said Greg May, Delta’s SVP for Supply Chain Management and Fleet Strategy. “This business decision is consistent with Delta’s fleet strategy to prudently address our wide-body aircraft needs.”

Air Transport World | Related FAA Calls Out "Unsafe Condition" on Boeing 787 Dreamliners – Condé Nast Traveler



Passport and Instagram Handle, Please: US Government Asking Visitors for Social Media Details

The US government has started asking some foreign travelers arriving on the Visa Waiver Program to voluntarily share their social media accounts as part of an effort to identify potential terrorist threats. Certain visitors applying for visa waivers using the Electronic System for Travel Authorization are being asked to enter account names for social media platforms including Facebook, Twitter, Google+, Instagram, LinkedIn and YouTube. US Customs and Border Protection, which started the program last week, previously said that it wouldn’t prohibit entry to those who didn’t provide their social media account information. The Internet Association, which represents the likes of Facebook, Google and Twitter, argues the policy threatens free expression.

Condé Nast Traveler | Related Now the US border authority wants to follow you on social media – The Telegraph



Qatar Airways Introduces Short-Haul Amenity Kits Created by Indian Leather Brand

Qatar Airways has introduced new amenity kits for business- and first-class passengers on short- and medium-haul flights. Delhi-based luxury leather brand Nappa Dori created the canvas kits, which each feature an image of either the Doha, Paris or London cityscape. The in-flight bag includes lip balm from Italy’s Castello Monte Vibiano Vecchio, in addition to socks and an eye mask. “Nappa Dori, like Qatar Airways, is a business that prides itself in providing its customers with superb and unique products and invests in quality and service to create an exceptional experience for the customer,” says Qatar Airways’ chief executive, Akbar Al Baker.

Qatar Airways | Related Qatar Airways launches new first-class amenity kits – Business Traveller




Photo of the Day

Santa Patrol! Captured by @airportk9 (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

❓Answer these 10 questions about the past year's #PaxEx news to find out how big of an #AvGeek you were in 2016!

APEX @theAPEXassoc


Association News

APEX 2017 Events Are Just Around the Corner!

APEX events offer unique and valuable forums for airline passenger experience industry experts and newcomers alike to gain technical knowledge, acquire professional development skills and explore the latest industry trends. APEX EXPO, MultiMedia Market, regional conferences and technology conferences are just some of the industry events that bring together airlines, buyers and suppliers in order to improve the passenger experience. Click here for more information on upcoming APEX events.


> Quote of the Day

“For last year's words belong to last year's language and next year's words await another voice. And to make an end is to make a beginning."

T.S. Eliot


Until 2017. Happy New Year!



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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