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January 4, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


CES 2017: Five Trends That Should Be on Your PaxEx Radar

When the Consumer Electronics Show takes off in Las Vegas tomorrow, some of the biggest and most daring technology companies will be displaying what they hope will be this year’s must-have gadgets. As crowds measuring hundreds of thousands prepare to descend upon two million square feet of exhibition space, APEX Media explores the tech trends that will matter most for the passenger experience industry, from wireless headphones and drones to augmented reality and wearables.

APEX Media | Related The Verge and JetBlue are turning flights to CES into VR getaways – The Verge



Lufthansa Converts Reading Material Into E-Journal Format

Lufthansa is converting its catalog of in-flight reading material into its digital eJournal format. Depending on their class, passengers will be able to download between one and 20 titles from a selection of more than 250 digital publications in 18 languages up to three days before their date of travel. The catalog includes magazines and newspapers that can be downloaded via the Lufthansa website in PDF format for the duration of the journey. According to Lufthansa, the move to digitization also contributes to protecting the environment. “The reduction of printed reading materials at the same time means less weight on board and so it also helps to reduce kerosene consumption,” said the airline in a press release.

PAX International | Related Enhanced Newstainment from Lufthansa – Media Carrier



CBP Rules Out Cyberattack After Systems Outage at US Airports

Airports across the United States have been working to recover from an IT glitch that shut down US Customs and Border Protection (CBP) processing systems on Monday. The outage began at 5 p.m. Eastern and lasted until 9 p.m., resulting in long lines, missed flights and delays for travelers arriving at airports in cities including Miami, Fort Lauderdale, Boston, New York, Atlanta, Chicago, Los Angeles and Houston. During the outage, passengers were processed manually and customs officers were still able to access national security-related databases. Once the systems were restored, the CBP tweeted, "No indication the disruption was malicious in nature."

USA Today | Related New law increases US pre-clearance facilities at Canadian border – Business Traveller



Virgin Atlantic Is Set to Retrofit Its Airbus A330 Fleet With Roomier Interiors

Virgin Atlantic is set to begin retrofitting roomier interiors on board its Airbus A330 fleet. The revamp comes after complaints by Upper Class passengers that the airline’s current Dream Suite 1-2-1 layout is too cramped compared to the 1-1-1 layout found on its A340s and Boeing 787s. Virgin will carry out the cabin refits across its 10 A330s over the coming months, with completion expected by March 26, ahead of the airline’s summer schedule.

Business Traveller | Related Virgin Atlantic to phase out Dream Suite – Business Traveller



Have Airbus and Boeing Reached Peak Aircraft Orders?

Airbus and Boeing could be in for a turbulent 12 months after struggling to reach sales targets last year. The aircraft makers have fallen short of their aim to balance each aircraft delivery with a subsequent order for the first time since 2009, according to aerospace analyst Rob Stallard of Vertical Research Partners. “Airline demand indicators are easing,” he said in a recent note to clients. “We could be near or past the peak in this upcycle.” The companies will reveal their final 2016 order tally later this month, but neither will include their recent multibillion-dollar orders from Iran Air as firm sales, despite the contracts being signed in December.

Financial Times | Related The world's new planes in 2017 – CNN



White Company, Gray PJs: Qatar Airways Launches Sleepwear Partnership

Qatar Airways will debut exclusively designed sleepwear for first- and business-class passengers in early 2017. The light gray cotton garment set for women and charcoal gray version for men were created as part of a three-year partnership with The White Company. Both sleepwear kits come equipped with matching cotton slippers, and will be available to passengers traveling on Qatar Airways A380 flights to London, Bangkok, Paris, Sydney and Guangzhou. “This partnership with an iconic global brand, known for providing sumptuous style and beautifully designed products, perfectly complements the bespoke premium experience created on board for our travelers,” said Qatar Airways’ SVP of Customer Experience, Rossen Dimitrov.

Arabian Aersospace | Related Sleepwear Warms Passengers to Airline Brands – APEX Media



Forecasting 2017: Predicting This Year’s Travel Trends

The year of 2016 demonstrated the perils of forecasting the future, but that hasn’t stopped from gazing into its crystal ball for 2017. The flight search website reckons more airlines will follow the likes of British Airways and adopt a no-frills model, charging for extras such as checked baggage and in-flight meals. The website also predicts the so-called “bleisure boom” will continue, as more people work remotely and explore destinations on their time off. “In addition to these trends, my belief is that portable travel search is set to be the biggest step change in travel,” said managing director Andrew Shelton.

Travel Daily Media | Related Top PaxEx Headlines 2016 – APEX Media




Photo of the Day

Stunning light below this Bangkok Airways domestic flight from Suvarnabhumi Airport to Chiang Mai International Airport. Captured by @the_flyingelephant (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

? 60 years Austrian Airlines ? We are thankful and excited for our anniversary year 2017. #servus

Austrian Airlines @_austrian


Association News

#APEXEXPO 2017: Join us in Long Beach

APEX EXPO 2017 will take place in Long Beach, California, from September 25 to 28. Join thousands of aviation professionals from around the world, all committed to improving the airline passenger experience, and reunite with the peers you connected with this year in Singapore!


> Quote of the Day

"To know me you have to fly with me."

George Clooney as Ryan Bingham in Up in the Air, 2009


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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