No Images? Open in Browser

January 20, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


AirAsia X Introduces New IFE Tablets Preloaded With Movies, TV Shows and More

AirAsia X has launched Xcite Inflight Entertainment tablets on select flights. The high-resolution 10.1-inch touchscreen Huawei MediaPad 2 tablets offer a wide range of preloaded movies, TV shows, music, games and magazines in five languages, as well the ability to make onboard duty-free purchases. The devices are complimentary for all passengers in Premium Flatbed seats and can be pre-booked for those traveling in economy. “The all-new Xcite Inflight Entertainment, which offers a wider range of content and an improved viewing device for a seamless viewing experience, will definitely give our guests value for their money,” said Benyamin Ismail, CEO of AirAsia X.

The Malay Mail Online | Related Hawaiian Airlines to offer iPad Pros for IFE on Airbus A330s – Future Travel Experience



Rage Gauge: Expedia Study Reveals Behaviors That Most Annoy Fellow Passengers

The results of Expedia’s Airplane Etiquette Study have been revealed after garnering feedback from 1,005 Americans. The survey was conducted by GfK and identifies the behaviors that most annoy air travelers. From a list of bothersome in-flight behaviors including boozing, excessive chatting, undressing and inattentive parenting, 64 percent of travelers rated rear-seat kicking as the most infuriating passenger habit. In second place, 59 percent cited “parents who have no control over, or pay no attention to, their crying, whining or misbehaved children.” Flyers with poor hygiene or who wear excessive perfume were listed as the third least liked. On a more positive note, nearly four out of five respondents felt that “for the most part, fellow passengers are considerate of one another.”

Forbes | Related Verbal abuse of US Airline workers could trigger harsher penalties – Business Traveller



French Court Fines EasyJet After Denying Boarding to Disabled Passenger

A French court has fined easyJet $64,000 for having denied boarding to a disabled passenger for what it said were “security” reasons. The court in Bayonne, France, heard that the low-cost carrier’s staff refused to allow Joseph Etcheveste to board an easyJet flight at Biarritz Pays Basque Airport in 2010 because he was unaccompanied. “EasyJet refused to let my client board because it deemed there were security problems. They still have not been able to explain what they were,” said the plaintiff’s lawyer Anne-Marie Mendiboure. Etcheveste was an associate of former Basque separatist leader Philipe Bidart and was paralyzed after being shot in the spine while being arrested by police in 1987.

The Guardian | Related Accessibility in Air Travel: Industry Stakeholders Offer Solutions for Pax With Disabilities – APEX Media



Will Nintendo Switch Bring In-Flight Gaming to the Next Level?

The release trailer for Nintendo Switch, slated to launch on March 3, shows travelers using the gaming console in the departure lounge and airplane cabin. Switch’s modularity opens up in-flight entertainment possibilities, one of which could be incorporating the Switch screen and dock into the back of an airline seat, allowing passengers to use the controllers to operate it as an IFE system. In December 2016, the gaming giant teamed up with Southwest Airlines to provide Nintendo 3DS XL systems to one flight’s lucky passengers. According to Southwest spokesperson Rucker, "Portable gaming has always been a popular pastime for travelers, and it doesn’t take long after a new game or console hits store shelves before we see it on board in the hands of our customers."

APEX Media | Related In-Flight Games That Appeal to Everyone – APEX Media



APEX CEO Joe Leader Predicts PaxEx in 2017

IFExpress has asked APEX CEO Joe Leader for his 2017 PaxEx industry predictions. According to Leader, connectivity announcements will hit a new high for the industry and more IFE system installations and upgrades will occur over the next 12 months. Other connectivity predictions by Leader include a new age of in-flight advertising, first announcements about Bluetooth connectivity in IFE products and tangible implementations of the Internet of Things on board aircraft. He also thinks 2017 will be the beginning of a privacy era, “marked by increasing level of suite-like privacy on long-haul business-class products.” Leader adds, “It will be initiated by visionary airlines in different manners and progress to a new bar for long-haul business-class passenger experience over the next two decades.”

IFExpress | Related Should films on planes be censored? – The Economist



Berlin Brandenburg Airport Unlikely to Open in 2017

This year’s scheduled opening of Berlin Brandenburg Airport is unlikely due to a series of technical problems. The airport’s opening, originally slated for 2011, has already been postponed four times. reports that the problems include the airport’s 1,400 doors, of which only 20 percent function properly in emergencies. “In an emergency test, it was found that the doors would not close and the sprinkler system would not start,” said the website, adding that, “An airport opening in 2017 moves into the far distance.”

Business Traveller | Related Passenger record 2016: 32.9-million passengers at Berlin‘s airports – Travel Daily News



US Domestic Airfares on the Rise for the First Time in Nearly Two Years

US domestic airfares are on the rise for the first time in nearly two years, according to data from the Airlines Reporting Corporation. Ticket price increased by two percent in December, the first year-over-year jump since March 2015, with the average cost of a domestic round-trip averaging $470 last month, up from $460 a year earlier. Until December, domestic ticket prices had decreased on a year-over-year basis by at least 2.7 percent in each month of 2016. The trend peaked in April and May, when prices decreased by 7.9 and eight percent, respectively. Analysts are forecasting continuing price hikes because of rising labor and fuel costs.

Travel Weekly | Related Did US Business Travel Benefit From a Trump Bump? – Skift




Photo of the Day

Going east above the clouds. Captured by @svedlundsfoto (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

How to illustrate the proportions of the new Boeing 747 in 1969? #KLMblog

Royal Dutch Airlines @KLM


Association News

APEX MMM 2017: Register Now & Reserve Your Accommodation!

Content is crucial to the passenger experience, which is why airlines attend the industry’s exclusive one-stop content marketplace, even if CSPs handle the majority of content selection. At APEX MultiMedia Market, taking place in Berlin from April 24 to 26, airlines will have the opportunity to meet with nearly 60 distributors. Register now and reserve your hotel room to attend the industry’s most comprehensive in-flight content conference for connecting buyers and sellers.


> Quote of the Day

“To move, to breathe, to fly, to float, to gain all while you give, to roam the roads of lands remote, to travel is to live.”

Hans Christian Andersen


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2017. All rights reserved.