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January 23, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Iceland Signs for Aireon’s ADS-B, Providing First-Ever Polar Region Flight Tracking

Iceland’s air navigation service provider Isavia has signed a data services agreement with Aireon for its space-based automatic dependent surveillance broadcast (ADS-B) system. The ADS-B system will help Isavia improve its tracking of the 160,000 flights that pass through its airspace each year. The deal also means that for the first time ever, real-time surveillance and tracking will be possible in the region extending from 70 degrees north to the North Pole. “Isavia, given their location, have a strategic mission to utilize the most advanced technology,” says Cyriel Kronenburg, VP of Aviation Services at Aireon. “Isavia will soon have the ability to track a flight across the entire polar region in real time, an unprecedented capability in the history of aviation.”

Get Connected | Related Aireon launches first of space-based ADS-B network – Inflight Online



Mitsubishi Regional Jet Delivery Delayed Until 2020

Mitsubishi Aircraft has confirmed a two-year delay to its regional jet program, bringing the project seven years behind its original target of 2013. The revised deadline is the fifth in the project’s history and means the first MRJ90s will not be delivered to customers until mid-2020. "We should have done more homework about how to go about gathering information and analyzing risks before the development started," said Mitsubishi Heavy Industries president and CEO Shunichi Miyanaga. The difficulty of aircraft development "has hit home after the eight years of development efforts," he added.

Nikkei | Related Mitsubishi warns ANA of delay risk for first MRJ – Flight Global



British Airways Caters to Chinese Passengers

British Airways has introduced several service changes on flights to and from China and Hong Kong. Passengers in business-class and premium economy cabins will be offered dark blue slippers, and Twinings green tea has been added as a beverage option across all classes. Passengers will now receive bilingual menu cards and a choice of chopsticks or cutlery when meals such as stir-fried kung pao chicken or pork wonton soup with bok choy and noodles are served. “Following customer feedback, we have added a number of extra touches to our flights to and from China … which we hope will add value and create a more culturally authentic experience for Chinese customers,” said Richard Tams, BA’s EVP for China, Hong Kong and the Philippines.

Business Traveller | Related Rising From the East: Airports Far and Wide Woo Chinese Passengers – APEX Media



Excellence Is in the Details: Honing In on Holistic Aircraft Cabin Design

Carefully considering the details of passengers’ interactions with products and services and finding ways to make them smoother and more rewarding is a critical part of the design process. “Excellence is in the details,” says Luke Hawes, designer and director at PriestmanGoode, London. “As a designer, you want to create an environment where everything is intuitive, and everything has a place." PriestmanGoode’s commitment to user-friendly spaces and products is evident in the Quad seat, a bespoke feature of the United Polaris lounge that mirrors the experience of the Polaris seat, scheduled to launch in flight next month. It incorporates a host of convenient details, including a coat hook, storage for carry-on bags, a pullout table with integrated tablet holder, charging points and a reading lamp.

APEX Media | Related In Perfect Harmony: Holistic Design Extends Airline Branding Beyond the Cabin – APEX Media



Computer Glitch on Sunday Evening Grounds United’s Domestic Fleet

A computer glitch on Sunday evening forced United Airlines to ground all domestic flights for around one hour, causing a series of delays throughout the United States. According to the Federal Aviation Administration, international flights were not affected by the problem. However, the number of flights affected was not disclosed. The Chicago-based carrier said it would drop change fees for passengers with a travel waiver. United experienced a similar outage in October last year, causing delays for passengers worldwide.

Reuters | Related Porter Airlines resumes operations after system outage affects around 400 flights – Ottawa Citizen



Singapore Airlines Partners With Lalique for Luxury Amenities

Singapore Airlines has signed an agreement with Lalique Group to develop a new range of luxury in-flight products to coincide with the launch of its new Airbus A380 cabins later this year. The Switzerland-based company specializes in crystal ware, interior decor, perfumes, jewelry and art, but will work with SIA to create co-branded items including amenity kits, toiletries, glassware, loungewear and bedding for passengers in first class on select flights. The airline will also advertise a selection of Lalique products in its in-flight duty-free KrisShop magazine.

Flight Chic | Related Singapore Airlines to reveal new Airbus A380 first-class suites mid-2017 – Australian Business Traveller



Reaching for the Stars: LAX Welcomes Visitors With Giant Portraits of Grammy Nominees

Los Angeles International Airport has teamed up with the Recording Academy to install large-scale images of recording artists along the road in front of the airport’s arrivals area, ahead of the 59th Grammy Awards on February 12. The 8-foot-tall adhesive vinyl banners feature portraits of host James Corden as well as nominees David Bowie, Chance the Rapper, Miranda Lambert and Sia. “This new installation ensures that when our guests travel through LAX, they get some of that LA vibe,” said Deborah Flint, CEO of Los Angeles World Airports. “These are the kinds of unexpected extras that help put the fun back into travel as a warm welcome to the city of stars.”

USA Today | Related Flying While Famous: VIP Airport Services for Celebrities – APEX Media




Photo of the Day

AvGeeking in action. Captured by @tom_thetraveladdict (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

#Onthisday in 1970, the 1st #Boeing 747 flight took off from NY to London. Operated by #PanAm, the 747 was twice the size of the 707 #avgeek

SFO Museum @SFOMuseum


Association News

APEX MMM 2017: Register Now & Reserve Your Accommodation!

Content is crucial to the passenger experience, which is why airlines attend the industry’s exclusive one-stop content marketplace, even if CSPs handle the majority of content selection. At APEX MultiMedia Market, taking place in Berlin from April 24 to 26, airlines will have the opportunity to meet with nearly 60 distributors. Register now and reserve your hotel room to attend the industry’s most comprehensive in-flight content conference for connecting buyers and sellers.


APEX EXPO Exhibit Space: Book Now!

APEX EXPO 2017 will take place in Long Beach, California, from September 25 to 28. There is still time to book a booth at early-bird pricing – booth contracts are due by February 15 and space is limited. Please contact Desiray Young ( or 847-686-2277) to reserve a booth today!


> Quote of the Day

"The contemplation of celestial things will make a man both speak and think more sublimely and magnificently when he descends to human affairs."

Marcus Tullius Cicero


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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