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January 24, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Etihad CEO James Hogan to Step Down Later This Year

James Hogan will step down from his role as Etihad Airways’ CEO in the second half of this year, amid mounting losses from investments in airberlin and Alitalia. Hogan joined the Gulf carrier in 2006, transforming it from a local operator with 22 aircraft into a global player with a 122-strong fleet, 178 orders and 26,000 employees. During his tenure, Etihad has pursued a growth plan based on purchasing minority stakes in a variety of smaller and often struggling airlines across Europe and the Asia-Pacific. In a statement released on Tuesday, Mohamed Al Mazrouei, board chairman of Etihad Aviation Group, said, “We must progress and adjust our airline equity partnerships even as we remain committed to the strategy.”

Bloomberg | Related Struggling Alitalia Plans Crisis Talks With Italian Government – Skift



Crystal Cabin Award 2017 Shortlist Announced

Today’s announcement of the nominations for this year’s greatest cinematic achievements follow yesterday’s release of the shortlist for what many call the Oscars of the aircraft interiors industry. With 85 applicants from 21 countries on this year’s shortlist, the Crystal Cabin Award, which recognizes innovations in aircraft cabin design across eight categories, has reached a new record in its eleventh year. A 29-member jury will determine the finalists, and the winners will be awarded during the Aircraft Interiors Expo in April.

APEX Media | Related And the 2016 Crystal Cabin Award Winners Are… – APEX Media



WOW Air Plans to Reduce Ticket Prices for Customers Who Book Third-Party Services

WOW air CEO Skúli Mogensen says the airline is experimenting with technology that would allow ticket buyers to see the cost of their flight go down as they purchase additional services on the airline’s website. The low-cost carrier would achieve this by allocating a portion of the commission it receives for a given additional booking, such as a hotel room or car rental, to reducing the final ticket price. Mogensen also said that the airline plans to begin paying people for social media postings that result in a purchase on the WOW air website. "If you are spending enough money on other services on, or if you are really active on social media, you are making money for WOW air. I think you can end up getting paid to travel," he said.

Travel Weekly | Related Wow Air boss wants fares so cheap that "everybody can afford to see the world" – Irish Independent



Australia Aims to Adopt Passport-Free Biometric Immigration Technology

Australia’s Department of Immigration and Border Protection plans to adopt a new contactless traveler processing system by 2020. The system will replace passport scanners, paper landing cards and manned immigration desks with facial recognition technology and fingerprint scanners. A pilot version will launch in July at Canberra Airport, followed by trials at Sydney and Melbourne airports in November. The department said the technology will speed up processing as Australia expects big increases in travelers over the coming years. However, University of Wollongong biometrics expert Professor Katina Michael said there is no evidence the system will improve security or airport efficiency.

The Guardian | Related Body Language: Is In-Flight Biometric Measurement Technology Too Close for Comfort? – APEX Media



ESA Confirms Atomic Clock Failures on Galileo Satellites

The European Space Agency (ESA) has confirmed that 10 atomic clocks on its Galileo satellite constellation have failed. The agency said an investigation has been launched, although there were currently no clear indications as to what caused the failure. All 18 Galileo satellites remain fully functional, as each is equipped with four atomic clocks, even though only one functioning clock is required to ensure operability. “The critical point of a satellite navigation system is the clocks on board and, because they are so important, we have put four clocks on each satellite,” said ESA’s director general, Jan Woerner. “We have to investigate if there is some systematic root cause that we can solve, or accept that some failure is inevitable and redundancy is the solution.”

Air Transport World | Related Europe has launched a new satellite navigation system that will be precise down to a few centimeters – Quartz



UK Now Accepting Passport Photos Taken on Phones (But No Selfies or Smiling)

The United Kingdom’s Home Office has confirmed that online passport renewal applicants may now submit photos taken on mobile phones. However, selfies and digitally retouched photos are strictly forbidden. The rules dictating what is considered to be an acceptable passport photo – a white, uniform background, no shadows, no smiling or spectacles and open eyes staring straight ahead – still apply. The Home Office has also begun phasing out digital signatures, instead allowing holders to sign their passport with a pen after it has been issued.

The Economist | Related Will Brexit mean longer queues at passport control? – The Telegraph



YVR Unveils a Lush Expansion Plan

Vancouver International Airport (YVR) has unveiled further details of its $5.6-billion upgrade plan, including a variety of proposed amenities. YVR’s “Flight Plan” includes a terminal expansion and the addition of a geothermal plant to reduce the airport’s emissions, expanded dining options, sleeping pods and showers for travelers with long layovers. The plan also proposes to install an indoor glassed-in forest that is open at the top. A video posted on the airport’s Twitter page showcases what the forested international terminal might look like.

USA Today | Related From Robots to Augmented Reality: Envisioning YVR of the Future – APEX Media




Photo of the Day

Tell me, did you sail across the sun? Captured by @rebeccaferron (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

It’s our privilege to help fuel the travel machines ☕️?✈️ #2MillionCoffees

Air New Zealand @FlyAirNZ


Association News

Speak Up! Submit Your Session Proposals for APEX Events

APEX is accepting proposals from members to speak at its events: MultiMedia Market, EXPO, TECH and Middle East Conference. APEX is known for shaping the future of the passenger experience – and it’s because of you! We want you involved at this year’s APEX events. This is a chance for you and your company to be front and center – or if you are not interested in presenting but would like to see a topic addressed, now is the time to speak up! Click here to submit a proposal.


Register Now for #APEXMARKET in Berlin

APEX MultiMedia Market 2017 will take place in Berlin from April 24 to 26. #APEXMARKET is the only global industry event focused specifically on bringing together IFE buyers with the leading worldwide vendors of TV, movies, GUIs, games, audio and applications. Register now to join us at the industry’s most comprehensive in-flight content conference for connecting buyers and sellers.


> Quote of the Day

"Many a trip continues long after movement in time and space have ceased."

John Steinbeck


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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