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January 30, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


US Immigration Order Causes Havoc for Global Airlines

Airlines around the world were caught off guard by an executive order signed by President Trump on Friday that temporarily prohibits entry into the US for people from seven Muslim-majority countries. Emirates announced today that it has made “necessary adjustments” to its crew rosters to comply with the requirements and that its 11 daily flights to the US would continue to operate as scheduled. Lufthansa said Sunday that it was too early to comment on the effects of the ruling, while Japan Airlines announced it had begun “screening passengers from the countries affected before their departure for the United States.” The International Air Transport Association told its members that the ban does not apply to dual nationals holding a valid passport from countries other than those covered by the order.

Deutsche Welle | Related Dual citizens with Canadian passports not affected by Trump travel ban – CTV News



Intelsat 33e Enters Service After Successful Orbit Testing

Intelsat today announced that the second of its EpicNG high-throughput satellites (HTS), Intelsat 33e, has entered service after successfully completing in-orbit testing. Manufactured by Boeing and launched in August 2016, the satellite will extend Intelsat’s C-, Ku- and Ka-band connectivity to Europe, the Middle East, Africa, Asia-Pacific and Indian Ocean regions. Global Eagle Entertainment, Gogo and Panasonic Avionics are among the in-flight connectivity customers that have committed to Intelsat 33e. “Intelsat is delivering on the promise of HTS, and our design and strategy will advance our vision of unlocking access to new, larger and faster-growing sectors for Intelsat and our customers,” said Stephen Spengler, CEO of Intelsat.

Business Wire | Related Global Eagle and Intelsat sign "Epic" expansion deal – Get Connected



Trump Blames Protestors and Delta Systems Outage for Airport Chaos

President Trump says his immigration order was not the cause of chaos at airports across the US over the weekend, instead pointing to Delta Air Lines’ system outage and protestors. Tens of thousands of people rallied on Sunday at US cities and airports, protesting the president’s executive order restricting entry for travelers from seven Muslim-majority countries for a period of 90 days. However, Morgan Durrant, a spokesperson for Delta, said the airline is “aware of protests at several airports but as of now there is no operational impact.” John F. Kennedy and Atlanta Hartsfield-Jackson international airports have advised travelers to arrive earlier than usual before flying.

Reuters | Related Trump blames Delta for airport issues during immigration backlash – Business Insider



PAL to Retrofit Airbus A330s With Three-Class Layout

Philippine Airlines has announced it will retrofit eight economy-only Airbus A330-300s with new business-class, premium economy and economy-class cabins. Eighteen Thompson Vantage XL fully lie-flat business-class seats will be deployed in a 1-2-1 layout, each featuring an 18.5-inch video screen and a personal working space. PAL’s premium economy cabins will be equipped with 24 Zodiac 5810 seats, offering a 38-inch pitch and 13.3-inch seatback displays, while the remaining 267 economy seats offer 32 inches of pitch.

Australian Business Traveller | Related PAL adds eight domestic routes – Manila Standard



Startup Mentality Opens Door to Airport of the Future

The tech startup mentality is catching on in the aviation industry, as airports join airlines in setting up innovation labs. Earlier this month, Singapore’s Changi Airport announced a $35-million initiative, called Living Lab Programme, aimed at reducing stress and streamlining the passenger experience. Leveraging technology such as beacons and virtual reality, San Diego International Airport has launched an innovation lab with the goal of actively partnering with passengers to make air travel easy, productive and fun.

APEX Media | Related Airbus Ventures Lands in Silicon Valley – APEX Media



Biometric Scanners Coming to More US Airports

A biometric screening company that can confirm a person’s identity using fingerprint and iris scans has announced it will expand to three US airports. New York-based Clear already has screening kiosks at 19 airports, including John F. Kennedy and LaGuardia, but will now install its hardware at airports in Atlanta, Los Angeles and Minneapolis by the end of March. The company’s devices can authenticate a traveler’s identity within a matter of seconds, but requires passengers to pay an annual fee and undergo background checks. “It can confirm your identity in a nanosecond so you can go straight to the physical screening,” said David Cohen, Clear’s chief administrative officer.

Los Angeles Times | Related Australia details plan to replace passport stamping with biometric scans – TechCrunch



KLM’s Redesigned Schiphol Lounge to Double in Size

Royal Schiphol Group and KLM have selected Ballast Nedam and ULC Groep to redesign and extend the international KLM Crown Lounge at Amsterdam’s Schiphol Airport. The project includes a new floor, a renovated lounge interior and the addition of an outdoor terrace. Once completed in spring 2019, the facility will increase in size from 38,750 to 67,800 square feet. “The lounge is intended to create the ultimate customer experience,” KLM said in a press release. “It will receive an entirely new interior design with a completely new look, creating a fresh experience. The lounge will be fitted with the latest technology and service will be outstanding.”

The DesignAir | Related Virgin Atlantic Launches New Gatwick North Clubhouse V-Room – The DesignAir




Photo of the Day

Passing the Doha skyline seconds after takeoff. Captured by @julian32101 (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

To celebrate #SaudadeDay, TAP passengers will have special postcards on board to write to whom they miss the most. These are #TAPdays!

TAP Portugal @taportugal


Association News

APEX Member Deal: 15% Off Skift Forum Registration!

For a limited time only, Skift is offering APEX members 15 percent off registration to Skift Forum Europe in London on April 4. Attendees will glean insights from industry thought leaders like Bjørn Kjos, CEO of Norwegian Air. Register now to take advantage of the discount, using the following promo code: APEX.


Register Now: APEX MultiMedia Market

APEX MultiMedia Market, the industry’s most comprehensive in-flight content conference for connecting buyers and sellers, will take place in Berlin from April 24 to 26, 2017. APEX Media caught up with Éric Lauzon, manager, Multimedia Entertainment, for Air Canada and co-chair of the event, to discuss what’s on the docket at APEX’s second-largest annual event. Click here to register.



The Regional Manager Operational Airworthiness and Compliance is responsible to lead a team that oversees the compliance to policies, processes, standards and Canadian Aviation Regulations within their assigned areas of oversight in accordance with the Quality Assurance program and Safety Management system programs within ACM and Air Canada. The incumbent will work regularly with production groups to assist in process monitoring, resolving regulatory issues and using training resources to supply required and requested training to front line technicians. Click here to apply and view all job listings. Click here to apply and view all job listings.
> Air Canada: Regional Manager Operational Airworthiness and Compliance


> Quote of the Day

"Have you ever been up in your plane at night, alone, somewhere, 20,000 feet above the ocean? Did you ever hear music up there? It's the music a man's spirit sings to his heart, when the earth's far away and there isn't any more fear."

James Dalton Trumbo


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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