No Images? Open in Browser

February 3, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Lufthansa Unveils Its First Airbus A350 and Upgraded IFE System

Lufthansa took delivery of its first Airbus A350 at a private ceremony in Munich on Thursday evening. The wide-body aircraft is scheduled to enter commercial service on February 10 when it takes off from Munich to Dehli. Lufthansa’s A350 is the first Airbus aircraft to be equipped with onboard jetlag-busting LED lighting technology designed to sync with passengers’ body clocks. The aircraft is Wi-Fi equipped and is the first to feature the airline’s upgraded in-flight entertainment system, which allows passengers to personalize their entertainment choices up to six weeks before a flight via a companion app.

Business Traveller | Related Lufthansa Technik completes cabin installation of first Lufthansa Airbus A350-900 – Inflight Online



Big Three US Carriers Present Open Skies Dispute to Rex Tillerson

The CEOs of the three biggest US carriers have requested a meeting with Secretary of State Rex Tillerson to discuss their Open Skies dispute with Gulf airlines. In a letter sent Wednesday, American Airlines’ Doug Parker, Delta Air Lines' Ed Bastian and United Airlines' Oscar Munoz repeated their allegation that the Gulf states are subsidizing their respective state-owned carriers: Qatar Airways, Emirates and Etihad Airways. "The Gulf carriers have received over $50 billion in documented subsidies from their government owners since 2004," the airline executives said in the letter to Tillerson.

Reuters | Related Delta CEO: US airlines to press case against Gulf carriers with Trump – Air Transport World



[PHOTOS] SAA Shows Off South African-Inspired Airbus A330-300 Interior

South African Airways has rolled out new business- and economy-class cabins on the first of three new Airbus A330-300s. The aircraft interior was designed by PriestmanGoode and features South African-inspired weaves, prints and colors. The business-class cabin is equipped with 46 Thompson Vantage XL seats in a staggered 1-2-1 layout, allowing for all-aisle access. In economy class, the A330 features 203 newly designed slimline seats, 10.1-inch seatback screens, individual USB charging ports and access to shared PC power points. “The interior design is upmarket and resembles the elegant surroundings of SAA’s airport lounges, where warm neutrals invite customers to feel at home,” said SAA in a press release.

The DesignAir | Related Excellence Is in the Details: Honing In on Holistic Aircraft Cabin Design – APEX Media



Mitsubishi Aircraft Announces Senior Management Shake-Up

Mitsubishi Aircraft Corporation has appointed Hisakazu Mizutani as its upcoming president, and Yuichi Shinohara as CEO. Mizutani is currently the president and CEO of Integrated Defense and Space Systems and will replace Hiromichi Morimoto, who is expected to retire on March 31. The changes to senior management come two weeks after the Japanese aerospace subsidiary announced a two-year delay to its regional jet program. The MRJ90 is now scheduled to be delivered to launch customer All Nippon Airways by mid-2020. Mitsubishi’s MRJ program has logged 447 orders and commitments to date.

Airways Magazine | Related Mitsubishi to Boost US Engineers After Jet Delivery Delays – Bloomberg



Airlines Go Nose-to-Nose in Run-Up to Super Bowl

In anticipation of the 51st Super Bowl this Sunday, several US carriers have made last-minute additions to their flight schedules so that eager football fans can see the New England Patriots go head-to-head with the Atlanta Falcons in Houston. JetBlue passengers wearing a Patriots jersey will be treated to priority boarding and an alcoholic beverage for $1. Football fans flying on Panasonic Avionics eX1-equipped aircraft on Sunday evening can watch the NFL finale live via IMG’s Sport 24 before they touch down at their destination. Thirteen airlines, including Virgin Atlantic, Lufthansa and Turkish Airlines, offer the live sports channel as part of their in-flight entertainment.

APEX Media | Related Airlines add flights to Houston for Super Bowl fans – USA Today



UK Government Presents Heathrow Expansion Plan and Conditions

The UK government has outlined plans for a third runway at London’s Heathrow Airport through the release of a national policy statement that is open to public consultation for four months. Transport secretary Chris Grayling told Britain’s House of Commons the consultation period demonstrated that the government was delivering the infrastructure required for “new global connections.” The government also told the airport that it had to improve domestic connectivity and offset the social impact of its planned third runway. This would involve the provision of “a world-class package of support,” worth $3.3 billion, for people affected by the expansion.

The Guardian | Related Heathrow CEO John Holland-Kaye speech: "Airport expansion a model for sustainable growth" –



United Partners With IBM to Develop iOS Apps for Customer Service Employees

United Airlines has partnered with IBM to develop a suite of apps designed to improve customer service. The apps will be used by frontline United employees on the more than 50,000 Apple devices issued by the airline. The Chicago-based carrier said the apps will boost customer service by enabling staff to access data on passengers who are making a connection to better help them find their gates. The apps will also give customer service agents more freedom to move around the airport and help customers. “We want to put our employees in a position to deliver exceptional service at every step of the travel experience,” said Jason Birnbaum, United's vice-president of Operations Technology.

Travel Weekly | Related United CEO: There’s No Quick Fix for Airline IT Systems – Skift




Photo of the Day

The classic sundown spot.✈️ Captured by @alec_basanec (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Meet Oscar, our new #ChatBot. He’s still in training but a quick learner when it comes to lounges, Airpoints & ?.

Air New Zealand @FlyAirNZ


Association News

Register Now: APEX MultiMedia Market

APEX MultiMedia Market, the industry’s most comprehensive in-flight content conference for connecting buyers and sellers, will take place in Berlin from April 24 to 26, 2017. APEX Media caught up with Éric Lauzon, manager, Multimedia Entertainment, for Air Canada and co-chair of the event, to discuss what’s on the docket at APEX’s second-largest annual event. Click here to register.


Speak Up! Submit Your Session Proposals for APEX Events

APEX is accepting proposals from members to speak at its events: MultiMedia Market, EXPO, TECH and Middle East Conference. APEX is known for shaping the future of the passenger experience – and it’s because of you! We want you involved at this year’s APEX events. This is a chance for you and your company to be front and center – or if you are not interested in presenting but would like to see a topic addressed, now is the time to speak up! Click here to submit a proposal.



The Regional Manager Operational Airworthiness and Compliance is responsible to lead a team that oversees the compliance to policies, processes, standards and Canadian Aviation Regulations within their assigned areas of oversight in accordance with the Quality Assurance program and Safety Management system programs within ACM and Air Canada. The incumbent will work regularly with production groups to assist in process monitoring, resolving regulatory issues and using training resources to supply required and requested training to front line technicians. Click here to apply and view all job listings. Click here to apply and view all job listings.
> Air Canada: Regional Manager Operational Airworthiness and Compliance


> Quote of the Day

“Everything is physics and math.”

Katherine G. Johnson


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2018. All rights reserved.