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February 9, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Singapore Airlines Places Order for 39 Boeing Wide-Body Aircraft

Singapore Airlines has announced a commitment to buy 39 Boeing aircraft, worth $13.8 billion at list prices. The deal includes 20 777-9s and 19 787-10s, plus options for both aircraft types that could bring the total up to 51 airplanes. Once launched, the 777-9 will be the largest and most fuel-efficient twin-engine commercial jet in the world, while the 787-10 will be the third and largest variant in the Dreamliner family. “Singapore Airlines has been a valued Boeing customer for more than 50 years, and we are honored they have selected the 777X and additional 787-10s to expand its future wide-body fleet,” said Boeing Commercial Airplanes president Kevin McAllister.

Reuters | Related Cloudy skies ahead for Asia's premium airlines amid strong dollar, oil – CNBC



Brazil Files WTO Complaint Over Canadian Government Loan to Bombardier

Brazil announced yesterday that it has filed a complaint with the World Trade Organization over a $372.5-million loan to Bombardier from the Canadian government. Brazil’s government argues that the federal loan distorts the global aircraft market and amounts to a state subsidy, which is illegal under WTO rules. The case, if successful, could allow Brazil to impose retaliatory tariffs. Canada’s opposition Conservative Party was strongly opposed to the loan, calling it a “taxpayer handout.” Prime Minister Justin Trudeau said the cash injection supported his Liberal Party pledge to create “good middle-class jobs across the country.” Philip Proulx, a government spokesperson, said the money would help create 1,300 new jobs.

The Globe and Mail | Related Quebec opposition parties critical of Ottawa’s aid response to Bombardier – Global News



KLM and Schiphol Eye Passport-Free Biometric Boarding Gates

Amsterdam’s Schiphol Airport and KLM have started testing biometric technology to identify travelers before boarding. The biometric gates eliminate the need to show a boarding pass or passport at the departure gate. Instead, the technology involves taking a photo of a passenger and cross-referencing it against data provided by the airline. The trial period will last a minimum of three months, during which Schiphol and KLM will study the reliability, speed and user-friendliness of facial recognition technology.

Passenger Self Service | Related Body Language: Is In-Flight Biometric Measurement Technology Too Close for Comfort? – APEX Media



East Coast Snowstorm Wreaks Air Travel Havoc

A snowstorm on the United States’ East Coast has been causing severe disruption for air travelers at some of the country’s busiest airports, resulting in nearly 2,800 canceled flights. Nearly 60 percent of scheduled flights at Boston’s Logan International Airport have already been canceled. At JFK, LaGuardia and Newark Liberty, cancellations have ranged from a third to half of the day’s scheduled services. Some airlines have already canceled flights for Friday, most of which fly in to or out of Boston, which is expected to be among the cities hardest hit by the storm. “We expect today and tomorrow to have more cancellations as airlines finalize their plans and then assess the impact on how quickly they can recover tomorrow,” FlightAware CEO Daniel Baker said in a statement.

Condé Nast Traveler | Related Massive snowstorm snarls traffic, paralyzes airports in Northeast – CBS News



Iberia Confirms Panasonic IFE and Ku-Band for Airbus A350-900 Fleet

Iberia has confirmed it will linefit the 16 new Airbus A350-900s it will begin receiving in 2018 with a combination of Panasonic Avionics’ X3 in-flight entertainment and eXConnect Ku-band connectivity service. The in-flight entertainment and connectivity hardware choice for the A350-900s mirrors that made for Iberia’s order of 13 A330-200s, which it is currently in the process of receiving. “We will have really state-of-the-art [IFEC] on our long-haul fleet,” said Marco Sansavini, COO at Iberia. “Iberia has been one of the early adopters of Wi-Fi on long-haul – it has Wi-Fi on all of its long-haul fleet.”

Runway Girl Network | Related Premium Economy Class Now Available for Purchase on Iberia Airlines Between the US and Spain – Business Wire



[PHOTOS] Seatback Masterpieces: Delta Transforms Tray Tables Into Colorful Works of Art

Two of Atlanta’s most iconic brands, Delta Air Lines and Coca-Cola, have teamed up for a project that has transformed seatback tray tables into eye-catching works of art. The companies worked with Wieden+Kennedy, a New York-based creative agency, to assemble a team of 12 artists from around the world. The end result is a sky-high gallery of one-of-a-kind works of art, printed on the tray tables inside one of Delta’s Boeing 767s. Each design reflects the airline’s global route network, with Amsterdam, Atlanta, London, Los Angeles, Mexico City, New York City, Paris, São Paulo, Seattle, Seoul, Shanghai and Tokyo all represented. Delta will also display the artworks in Concourse A at Atlanta’s Hartsfield-Jackson International Airport.

The Designair | Related In Economy Class, Delta Offers Sweet Treats from Vosges this Valentine’s Day – Travel Pulse



Airports Vie for Millennial Vote of Confidence

As millennials overtake Baby Boomers and Generation Xers in business and leisure travel, airports are vying to impress this key market segment with unique retail, dining and service offerings that appeal to their quest for meaningful experiences. Trazee Travel, an online publication targeting millennials, has named Munich Airport favourite worldwide airport among millennials, for the second consecutive year. In addition to its bright, airy architecture, and unique selection of shops and restaurants, the airport is home to a wave pool, skating rink and brewery. Research by global loyalty agency ICLP proves these initiatives are worthwhile: 58 percent of millennials, compared to only 42 percent of Baby Boomers, enjoy the airport experience.

APEX Media | Related The Chinese Millennial Traveler – APEX Media




Photo of the Day

Shimmering neon lights. Captured by @shizenga1ban (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Daniel Kerrison,VP Inflight Product @flydubai reports that the average passenger uses 100MB connectivity per hour of flight (2.5 hr avr flt)

Joe Leader @joepleader


Association News

APEX Experience: 7.1 February/March Issue Now Online!

7.1 coverThe February/March issue of APEX Experience explores the network of possibilities, and potential pitfalls, that in-flight connectivity presents. Browse through to learn how airlines are thinking like startups while arming themselves against the threat of cyberattacks. Click here to subscribe to the print magazine. Members can opt in to APEX Experience magazine by updating their member profile. Don’t have an account? Click here to join.


APEX TECH: Save the Date

APEX TECH delivers information, guidance, analysis and trend reporting on technology issues critical to the aviation industry. This year’s APEX TECH will take place on June 13–15 at the Sheraton Gateway Los Angeles Hotel. The three-day event will provide a forum for the industry’s technical experts to review and discuss the APEX Technology Committee’s ongoing projects that set the specifications and standards for new passenger experience technologies. Click here for more information.


> Quote of the Day

“I believe that aviation is the business of freedom. Air travel liberates people to live better lives and makes our world a better place.”

Alexandre de Juniac, Director General of IATA


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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