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February 13, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Hamburg Airport Evacuated After Airborne Toxin Causes Breathing Problems

More than 50 people were injured at Hamburg Airport on Sunday afternoon after a toxin was circulated via the air conditioning system. An alarm was raised around 12 p.m. local time, after several travelers complained about breathing problems and burning eyes. Fire services ruled out the possibility of a terrorist attack and said they believed the substance was pepper spray dispersed from a cartridge discarded by a passenger outside security gates. The airport was temporarily evacuated and closed to all inbound and outbound traffic for over one hour. At least 68 people received medical care and nine were taken to the hospital.

The Guardian | Related Review of airport panic: Bolt spurred it, cops made it worse – US News



XL Airways Becomes First Airline to Offer wIFE From Immfly on Long-Haul

XL Airways has become the first airline to offer Immfly’s wireless in-flight entertainment platform on long-haul flights. Branded as XL Cloud, the hardware was installed at the beginning of the year and lets passengers stream a wide selection of content to their personal devices. “Making our product ready for long-distance aircraft has encouraged a significant growth opportunity,” said Pablo Linz, cofounder of Immfly. “We are now exposed to a higher volume of passengers who have an average of 10 hours to enjoy our content, and as part of our ambition to continuously improve the passenger experience, we have developed new product features such as a games channel and an onboard chat.”

Immfly | Related In-Flight Entertainment to Go: Before, During and After Your Flight – APEX Media



Paris Charles de Gaulle Looks to Adopt Biometric Facial Scanners

Paris Aéroport, the operating company of Paris Charles de Gaulle Airport, has started testing facial recognition technology provided by Vision-Box and Morpho Detection. The biometric scanners have been deployed with the aim of speeding up immigration processing, after terrorist attacks in Paris and Nice in 2015 and 2016, respectively, led to tighter security measures. Following the attacks, the French government required records of every passenger passing border control, doubling the number of travelers waiting for up to an extra hour. The Vision-Box software will cross reference passport images with people’s faces from all 28 European Union countries.

Bloomberg | Related KLM and Schiphol trial biometric boarding – Passenger Self Service



From the Window to the Wall: In-Flight Destination Content Covers New Ground

Airlines are beginning to take a more comprehensive, nose-to-tail approach to the dissemination of destination content: Icelandair’s Hekla Aurora aircraft features an LED mood lighting system that recreates the aurora borealis on the ceiling of its main cabin, and Etihad Airways radiates light through openwork panels in its first- and business-class cabins to replicate the shadows cast by the moon in Abu Dhabi. Recognizing the trend toward augmented interiors, Vision Systems has developed an electronically dimmable window that can be integrated with interactive destination content for window-seat occupiers. And in a move away from screens altogether, Panasonic Avionics, Boeing and Diehl Aerospace are experimenting with projection systems that can be used to shine value-added tourist information and visuals on different surface areas.

APEX Media | Related Multiple Ways to In-Flight Destination Content – APEX Media



Survey Finds Most US Voters Oppose ATC Privatization

The majority of US voters say they are opposed to the privatization of the country’s air traffic control (ATC) system, according to a poll released last week. The phone survey of 800 registered voters conducted by Global Strategy Group, on behalf of Alliance for Aviation Across America, the League of Rural Voters and the Air Care Alliance, found that 62 percent of respondents were against ATC privatization. Forty-three percent of voters said they “strongly oppose” the idea, while 19 percent “somewhat oppose” it. "I think a lot of people feel comfortable with the FAA overseeing our air transportation system," said Lindy Kirkland, EVP of the Air Care Alliance.

Travel Weekly | Related Airlines ask Trump to modernize the air traffic control system – The Verge



AirAsia X to Launch Flights to Hawaii via Osaka in June

AirAsia X has announced it will fly between Kuala Lumpur, Malaysia, and Honolulu, Hawaii, with a two-hour layover in Osaka, Japan. The low-cost carrier says one-way fares will start at $99 for flights from Hawaii to Japan, and $149 for passengers continuing to Malaysia, with the service starting on June 28. The flights will be operated four times a week, using a 377-seat Airbus A330-300. “Our expansion up until now has concentrated on Asia, Australasia, and the Middle East, and we are excited about our first foray into an entirely new market as we look beyond Asia Pacific,” said Kamarudin Meranun, chairman of AirAsia.

Condé Nast Traveler | Related AirAsia X cleared for US flights, First Asian budget carrier to get nod – Reuters



Iranian Cellular Company Partners With SITAONAIR for In-Flight Roaming

Iranian cell phone users can now access in-flight roaming services on 18 international airlines. In collaboration with SITAONAIR, Mobiro, one of Iran’s leading mobile service providers, can now offer its customers access to voice, SMS and data while in the air, something RighTel, one of Iran’s largest mobile phone operators, began offering in December. The service is available on board airlines that offer SITAONAIR’s Mobile ONAIR roaming service, including Singapore Airlines, Qatar Airways, Etihad Airways, Emirates, British Airways and All Nippon Airways.

Financial Tribune | Related Iran Mobile Operator, OnAir Launch In-Flight Roaming – Financial Tribune




Photo of the Day

Anyone have a snow brush? Captured by @flightline613 (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

APEX Media is experiencing the @United #Polaris seat in flight today! Learn about the airline's CEO Oscar Munoz:

APEX @theAPEXassoc


Association News

APEX MMM 2017: Register Now & Reserve Your Accommodation!

Content is crucial to the passenger experience, which is why airlines attend the industry’s exclusive one-stop content marketplace, even if CSPs handle the majority of content selection. At APEX MultiMedia Market, taking place in Berlin from April 24 to 26, airlines will have the opportunity to meet with nearly 60 distributors. Register now and reserve your hotel room to attend the industry’s most comprehensive in-flight content conference for connecting buyers and sellers.


APEX Member Deal: 15% Off Skift Forum Registration!

For a limited time only, Skift is offering APEX members 15 percent off registration to Skift Forum Europe in London on April 4. Attendees will glean insights from industry thought leaders like Bjørn Kjos, CEO of Norwegian Air. Register now to take advantage of the discount, using the following promo code: APEX.



Do you have experience with film, television and music licensing and understand how to write, review and negotiate contracts? Spafax, one of the world’s leading providers of inflight entertainment, content marketing and media solutions is looking for a seasoned professional to manage our business affairs. You’ll work with leading studios, content distributors, music labels and international airline clients to ensure that everyone’s intellectual property, business interests and reputations are protected. Our ideal candidate is an attorney or someone who has spent significant time in a business affairs or legal department and is looking to move into a smaller agency environment. And while we are a smaller company, we do work extensively with large companies around the world. Click here to apply and view all job listings.
> Spafax - Senior Director, Business Affairs Costa Mesa, CA


> Quote of the Day

"In one fell swoop, we have shrunken the earth."

Juan Trippe, founder of Pan Am


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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