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March 14, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


British Airways Adds Club Europe Service to UK Domestic Flights

British Airways confirmed it will introduce a business-class service on domestic UK flights for the first time. As of April 1, the flag carrier will extend its Club Europe service to flights within the UK, initially on services between London and five cities: Manchester, Belfast, Glasgow, Inverness and Edinburgh. The Club Europe service provides complimentary food and drinks to passengers, but uses the same seats as the rest of the Airbus A320 cabin and no additional legroom. However, the middle seat in the rows of three is blocked off to give business passengers more elbow room.

Air Transport World | Related British Airways to Reduce Seat Pitch on Some Short-Haul Routes – Business Traveller



Airborne Wireless Network Signs MoU for Laser-Based In-Flight Connectivity

Airborne Wireless Network has signed a memorandum of understanding with ViaLight to explore the possibility of integrating a laser-based communications system with its planned Infinitus Super Highway in-flight broadband network. ViaLight said its laser technology delivers ultra-high data rate communication across vast distances. “Once developed, our hybrid system, combined with traditional radio-links with laser, could deliver an extreme-capacity airborne backbone that would offer unprecedented bandwidth at a reasonable cost,” said Jason T. de Mos, Airborne Wireless Network’s VP of Business Development and Aviation Compliance.

Get Connected | Related Airborne Wireless Network Announces Appointment of New CEO – PR Newswire



DXB Claims to Have Launched World’s Fastest Airport Wi-Fi

Dubai Airports has upgraded the Wi-Fi service across its terminals at Al Maktoum International and Dubai International airports (DXB), offering speeds of up to 100 Mbps. Named WOW-Fi, the operating company of both airports says the new service is faster than that of any airport in the world. More than 6,000 upgraded Wi-Fi access points are being installed across DXB’s terminal buildings to ensure full wireless coverage. “With WOW-Fi, passengers will get a speed of up to 100 Mbps to enable them to quickly download or upload emails, pictures, videos and social media updates,” said Michael Ibbitson, EVP of Technology and Infrastructure at Dubai Airports.

Gulf News | Related Dubai International Airport to Have Most A380 Gates in the World – USA Today



Blizzard Forces Airline Cancellations Across US East Coast

A severe snowstorm making its way across the US East Coast has forced airlines to cancel more than 8,000 flights since Sunday. Winter Storm Stella has placed nearly 19 million people under a blizzard warning with up to 18 inches of snow falling in places. Nearly all flights today were canceled at the big three airports serving New York City: JFK, LaGuardia and Newark Liberty. Similar problems affected Baltimore and Boston, with most of the flights canceled before the beginning of the day. Philadelphia, Washington Dulles and Washington Reagan National are also experiencing disruptions, with between 30 and 50 percent of flights preemptively canceled, according to FlightAware.

USA Today | Related Airline stocks drop as winter storm Stella grounds thousands of flights – MarketWatch



Two US Carriers to Axe Flights to Cuba

Frontier Airlines and Silver Airways announced yesterday they will halt flights from the US to Cuba, citing weak demand. Florida-based Silver flies to nine Cuban destinations from Fort Lauderdale, but will stop these services as of April 22, while Denver-based Frontier will suspend its Miami-Havana service on June 4. “It is not in the best interest of Silver and its team members to behave in the same irrational manner as other airlines,” Silver Airlines spokesperson Misty Pinson says. “However, Silver will continue to monitor Cuba routes and will consider resuming service in the future if the commercial environment changes.”

Bloomberg | Related American Airlines Opens Cuba Office Despite Trump Uncertainty – THE INDEPENDENT



Birmingham Airport Installs Wait-Time Tracking Technology

Birmingham Airport in the UK has installed technology to track waiting times for passengers arriving in the North Terminal immigration hall. The BlipTrack queue management technology, which is used by more than 25 airports worldwide, is based on Bluetooth and Wi-Fi sensors that detect travelers’ mobile devices, allowing the airport to collect information based on movement patterns. Birmingham Airport says the information is posted on screens to help “reduce passenger frustration by creating realistic wait time expectations.” The airport has plans to extend BlipTrack to other areas, such as the South Terminal security and immigration halls.

Business Traveller | Related The Software to Make Airports Less Miserable Finally Hits the US – Wired



Women in Aviation Series: Rewriting the Script With Journalist Christine Negroni

In celebration of Women’s History Month, APEX Media is featuring profile on influential women in aviation to gain insight into how they navigate through a traditionally male-dominated industry. Christine Negroni is an award-winning journalist, published author, speaker and broadcaster specializing in aviation safety and travel. She’s published books on the 1996 TWA Flight 800 crash and the disappearance of Malaysia Airlines Flight 370, participated on advisory committees for the Federal Aviation Administration, directed investigations on behalf of 9/11 victims’ families and is an on-camera aviation consultant for ABC News.

APEX Media | Related Women in Aviation Series: Piloting the Skies With IndiGo’s Apurva Sudhakar Gilche – APEX Media




Photo of the Day

Today, the airplane window was my own personal heater. Captured by @jyes.s (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Pi is an infinite number. Travel has infinite opportunities. Happy #PiDay.

Delta @Delta


Association News

Customize Official Airline Ratings Ads for Your Airline

APEX and partner TripIt from Concur® have created turnkey collateral elements to help APEX airline members promote the Official Airline Ratings ™ and Passenger Choice Awards by encouraging passengers to download the TripIt app to rate their flights. Passenger feedback will be used to determine airlines' ratings and the awards, both of which will be announced at APEX EXPO in Long Beach this September. Click here to download and customize ads for your airline!


APEX MMM: Airline Members Can Attend for Free!

APEX MultiMedia Market, the industry’s most comprehensive in-flight content conference for connecting buyers and sellers, will take place in Berlin from April 24 to 26. Registration is complimentary for APEX airline members and includes access to the educational program, the networking event and the exhibit hall, where top global distributors will be showing off an extensive library of new content specifically licensed for airlines. Lunch and coffee will be provided each day.


> Quote of the Day

“There’s a certain romance to it.”

Warren Buffett – On investing in airlines


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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