No Images? Open in Browser

March 16, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


United CEO Says He’s “Not Happy” With Zodiac’s Seat Delays

According to United Airlines’ CEO, Oscar Munoz, the carrier is “not happy” about production delays at Zodiac Aerospace’s UK seat facility, where the airline’s newly launched Polaris business-class seats are manufactured. “We have plans that are dynamic at this point, and [Zodiac] is receiving lots of beneficial support from our management team every single day,” Munoz said Tuesday at the J.P. Morgan Aviation, Transportation and Industrials Conference. “Rather than just be unhappy, we’ve got people on site with the folks there to make sure that we can expedite and accelerate as much as we can.” The problems at the Zodiac Seats UK division have also resulted in a profit warning yesterday and tumbling share price, causing TCI, which owns about four percent of Safran, to write an open letter urging Safran chairman Ross McInnes to cancel the group’s $90-billion takeover of Zodiac.

Skift | Related Hedge fund TCI intensifies pressure on Safran to scrap $9-billion Zodiac deal – Reuters



Researchers Claim to Have Found a Way to Make In-Flight Wi-Fi Browsing Four Times Faster

Researchers at Northwestern University have developed an extension for Google Chrome designed to improve web browsing speeds at 30,000 feet. The development team demonstrated the browser plug-in, called ScaleUp, loading a web page four times faster than normal – saving 60 seconds. It works by adapting website content to increase the size of images, which pushes other content down the page and reduces the number of objects the browser has to handle simultaneously.  It also renders fonts in a standard format, requiring less data to download. “It was not something we expected to turn out as well as it did,” said James Newman, a doctoral candidate working on ScaleUp. “The improvements we are seeing are better than what you would normally see.”

Deccan Herald | Related Power to the Passenger: Crowdsourcing in the Aviation Industry – APEX Media



Lufthansa and Its Pilots Reach Breakthrough in Long-Standing Labor Dispute

The long-standing labor dispute between Lufthansa and its pilots appears to have reached a breakthrough, following more than a dozen strikes in almost three years. Vereinigung Cockpit, the pilots’ union, confirmed that the key terms of a tentative deal with the German flag carrier had been agreed upon, including wage increases staggered at 11.4 percent and reduced pension benefits. “The path is now clear for a comprehensive settlement with Vereinigung Cockpit on all unresolved collective bargaining issues,” said Bettina Volkens, Lufthansa's chief officer for Corporate Human Resources and Legal Affairs. “This is not only the end of the longest collective-bargaining dispute in our company's history – it also creates a sustainable deal that will last until 2022.”

Travel Weekly | Related Strike costs hit Lufthansa's 2016 result – Flight Global



Jet Airways Partners With Uber for Discounted Airport Transfers in India

Jet Airways has agreed to a partnership with Uber, allowing passengers who book flights using the airline’s mobile app to add an Uber reservation to their travel itinerary. Under the deal, first-time users of the ride-hailing service will be offered a $2.30 discount for travel to and from airports in 29 Indian cities. “Our partnership with Uber … is a meeting of minds,” said Jayaraj Shanmugam, Jet Airways’ chief commercial officer. “The association is especially meaningful since both Jet Airways and Uber have substantially similar guest profiles and needs, which will facilitate greater collaboration.”

Travel Daily Media | Related South African Taxi Drivers Hold Airport Protest Against Uber – Voice of America



In Pursuit of eXcellence: KLM and TU Delft Launch "Design Doing" Collaboration

During this week’s Passenger Terminal EXPO in Amsterdam, KLM and TU Delft jointly launched "Design Doing," an action-oriented program aimed at tackling challenges in the passenger experience, flight crew operations and internal efficiency programs. Two TU Delft doctoral candidates will work with students to test design principles in KLM’s day-to-day operational environment, working with real-life passengers and employees in airport and aircraft settings. “In our company, we have a lot of processes that are there for a long time, and, if you want to innovate, you have to do it. Operations are about doing. That’s why we use the name ‘Design Doing,’" said KLM’s chief operating officer René de Groot.

APEX Media | Related KLM’s Facebook Messenger innovations continue with emoji directions service – Future travel Experience



Russian-Owned Airline Set to Revive Cyprus Airways Brand After Receiving AOC

A startup airline using the Cyprus Airways brand plans to launch operations “very soon,” now that it obtained an air operator’s certificate (AOC) on Tuesday. The rights to use the Cyprus Airways brand were secured by Charlie Airlines, a subsidiary of Russian domestic carrier S7 Airlines, in July 2016, under a 10-year deal with the Cypriot government. Cyprus has been without a locally based airline since its flag carrier Cyprus Airways went out of business in January 2015. The soon-to-be-launched carrier will operate a fleet of Airbus A319s to destinations in Europe and the Middle East from Larnaca International Airport.

Air Transport World | Related Cyprus Airways reborn – Cyprus Mail Online



[PHOTOS] Emirates Features Real Madrid’s Star Players on an Airbus A380

Emirates has unveiled a new Real Madrid-themed decal on one of its Airbus A380s. The customized artwork covers a 5,400-square-foot section of the fuselage and features some of the Spanish soccer club’s star players, including Cristiano Ronaldo, Gareth Bale, Sergio Ramos and Karim Benzema. Emirates has been Real Madrid’s main sponsor since 2013, with the “Fly Emirates” logo featured prominently on the team’s shirt. The Dubai carrier says it expects to fly the Real Madrid A380 on most of the routes served by its superjumbos.

Emirates | Related MLS announces multi-year renewal of partnership with Etihad Airways – MLS Soccer




Photo of the Day

What came first, the shadow or the light? Captured by @xavrev (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

In 1928, one of our 1st employees, Catherine FitzGerald, suggested the name “Delta” after the Mississippi delta region. #WomensHistoryMonth

Delta @Delta


Association News

APEX MMM 2017: Register Now & Reserve Your Accommodation!

Content is crucial to the passenger experience, which is why airlines attend the industry’s exclusive one-stop content marketplace, even if CSPs handle the majority of content selection. At APEX MultiMedia Market, taking place in Berlin from April 24 to 26, airlines will have the opportunity to meet with nearly 60 distributors. Register now and reserve your hotel room to attend the industry’s most comprehensive in-flight content conference for connecting buyers and sellers.


Customize Official Airline Ratings Ads for Your Airline

APEX and partner TripIt from Concur® have created turnkey collateral elements to help APEX airline members promote the Official Airline Ratings ™ and Passenger Choice Awards by encouraging passengers to download the TripIt app to rate their flights. Passenger feedback will be used to determine airlines' ratings and the awards, both of which will be announced at APEX EXPO in Long Beach this September. Click here to download and customize ads for your airline!


> Quote of the Day

"Virtually everyone remembers their very first airplane trip. That simple truth speaks to the universal magic of air travel."

Tony Tyler, former IATA DG and CEO


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2018. All rights reserved.