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March 27, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Backlash After United Denies Boarding to Employee-Pass Travelers Wearing Leggings

United Airlines barred two teenage girls from boarding a flight on Sunday morning because they did not meet the dress code requirements for special pass travelers, causing a social media uproar. The girls, who were about to board a flight to Minneapolis from Denver International Airport, were denied boarding because a gate agent deemed their leggings inappropriate. The incident was reported on Twitter by Shannon Watts, a traveler who was waiting to board a flight to Mexico. Upon landing, her tweets had been widely shared, often with criticism directed to the airline, including by Academy Award-winning actor Patricia Arquette.

NPR | Related United Airlines in Twitter trouble over leggings rule – CNN



Takeoff Delayed: Qantas Postpones Launch of ViaSat Domestic In-Flight Wi-Fi

Qantas has postponed the launch of its domestic in-flight Wi-Fi service due to “stability issues,” and is rescheduling its launch to the middle of the year. A media event and test flight of the service that had originally been planned for today was also canceled. The airline is working with ViaSat to fix issues discovered during the testing phase of the system, which will allow passengers to stream in-flight movies and TV. “We were preparing to open it up to media and customers this week as we continue our fine-tuning over the next few months,” Qantas said, “but some stability issues have emerged that we need to fix before customers can use it.”

Australian Business Traveller | Related Stan and Qantas team up for free in-flight TV and movie streaming – Tech Radar



APEX Media Spotlight: Electronics Ban

In this installment of APEX Media Spotlight, we highlight the media’s reactions to the Trump administration’s ban on electronic devices on flights from 10 airports in eight Muslim-majority countries, which came into effect on Saturday, following its introduction last Tuesday. Christine Negroni argues in Forbes that battery-powered devices in cargo hold are no less dangerous than in the cabin, while Alex Davies, writing for WIRED, says there is an argument to be made for secluding such devices in cargo. Multiple sources have challenged the logic of the ban, and others suggest there might be a silver lining for airlines. “In-flight entertainment options could once again become a selling point for airlines,” Skift’s Andrew Sheivachman writes.

APEX Media | Related International Airline Association Calls for Immediate Solutions to Electronics Ban – APEX



BA’s Biometric Investment on Display at Heathrow

British Airways is set to replace departure gate staff with automated biometric technology. The airline is rolling out facial recognition scanners inside Terminal 5 at London’s Heathrow Airport, as part of an effort to speed up passenger processing. Three gates are now using the equipment and another 33 will have the technology installed in the coming months. “Our customers have told us that they want the ability to simplify and speed up their journeys through the airport,” said Troy Warfield, BA’s director of Customer Experience.

Bloomberg | Related Does Biometric ID Verification Give Way to Data and Discrimination Risk? – APEX Media



Turkish Airlines to Introduce In-Flight Data Roaming via Panasonic eXPhone

Turkish Airlines is set to introduce a new in-flight connectivity system using Panasonic Avionics’ eXPhone platform. The service will be operated through Panasonic’s AeroMobile subsidiary and will roll out next month, allowing passengers on the carrier’s Boeing 777 and Airbus A330 fleets to use data roaming on their smartphones to send text messages, check e-mails and browse the web. The announcement could be an attempt to mitigate the impact of the US electronics carry-on ban announced last week, which notably exempted smartphones from the list of restricted devices.

Get Connected | Related Turkish Airlines starts implementing electronics measure with precautions – Daily Sabah



Companies in Collaboration to Create Aircraft Seat in Less Than Eight Weeks

Design firm tangerine and three aircraft interior manufacturers are partnering for next week’s Aircraft Interiors Expo in Hamburg to showcase an economy-class seat concept named Poise, which they collaboratively developed in a period of less than eight weeks. Tangerine worked with Bradfor, a seat cover manufacturer, IPC Mouldings, a plastic injection moulding company, and Magnesium Elektron, a magnesium manufacturer, to demonstrate the added value of a ready-made supply chain when creating an aircraft seat. “We believe this seat concept clearly demonstrates each of our respective abilities,” said Patricia Clements, managing director, Bradfor. “It represents not only a fantastic collaborative project, but the capabilities of some of the best aircraft interior talent there is.”

Advance | Related Molon Labe Rethinks the Middle Seat With Staggered Seating Options – APEX Media



EU Approves Qatar Airways’ Meridiana Stake

Qatar Airways’ proposed 49-percent shareholding in Italy’s Meridiana has been approved by the European Commission (EC). Approval by the EU’s executive body was the last hurdle in the Gulf carrier’s planned acquisition of a stake in the Sardinia-based airline, which is now expected to be completed in April. In a statement, the EC said that while the airlines’ operations overlapped on some routes, it had concluded, “the proposed acquisition would not raise competition concerns, as the companies' activities on the overlapping routes are very limited.” Qatar Airways is expected to lease Boeing 737 MAX 8s to Meridiana, which will replace some of its aging fleet.

Air Transport World | Related 15below welcomes Meridiana as first SITA airline customer with launch of new disrupted passenger notifications service – Airline Software




Photo of the Day

It's big, it's French and it's landing in LA. Captured by @adamshacker (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

#BWI among best global airports for plane spotting! – It’s a bird! It’s a plane! Yep, it’s a plane.

BWI Marshall Airport @BWI_Airport


Association News

Registration Is Now Open for APEX TECH!

APEX TECH delivers information, guidance, analysis and trend reporting on technology issues critical to the aviation industry, including connectivity, cybersecurity, closed captioning and accessibility. This year’s APEX TECH will take place on June 13–14 at the Sheraton Gateway Los Angeles Hotel. The two-day event will provide a forum for the industry’s technical experts to review and discuss the APEX Technology Committee’s ongoing projects that set the specifications and standards for new passenger experience technologies. Click here to register.


Sponsorship Opportunities at APEX Events

Are you looking to gain extra exposure for your company at APEX events like APEX MultiMedia Market, APEX TECH and APEX EXPO? APEX has the right marketing opportunity for your company. Contact Desiray Young,, to discuss the best ways to raise your company’s profile. For more information, see the 2017 Sponsorship and Advertising Kit.


> Quote of the Day

"Design is a tool to enhance our humanity. It’s a frame for life."

Ilse Crawford, Interior Designer


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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