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March 29, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


IATA Chief Says Electronics Bans Are Not a Long-Term Solution

IATA’s director general, Alexandre de Juniac, says British and American bans on electronic devices are not sustainable in the long term. “The current measures are not acceptable as a long-term solution to whatever threat they are trying to mitigate,” he said Tuesday at a speech to the Montreal Council on Foreign Relations. “Even in the short term, it is difficult to understand their effectiveness. And the commercial distortions they create are severe.” IATA has also expressed frustration at the process used by countries to put security measures in place, describing it as “woefully lacking,” and called for more cooperation between the airline industry and governments.

The Guardian | Related International Airline Association Calls for Immediate Solutions to Electronics Ban – APEX



Etihad’s Plan to Offset US Electronics Ban Includes Free In-Flight iPads and Wi-Fi

Etihad Airways is aiming to circumvent the impact of banned laptops and tablets on some direct flights to the US by offering iPads on loan and free Wi-Fi connectivity to first- and business-class passengers. The Gulf carrier’s routes from Abu Dhabi to New York, Los Angeles, Dallas, San Francisco and Washington DC are affected by the US electronic device ban. Etihad says the complimentary services will be available as of April 2. A similar ban instated by the UK does not apply to any of the airline’s routes to Britain. Turkish Airlines will also be offering free in-flight Wi-Fi to passengers who hand in their tablets and laptops while boarding flights to the US, as of March 31.

Skift | Related APEX Media Spotlight: Electronics Ban – APEX Media



Honeywell Unveils Latest App-Based Troubleshooting Tool for In-Flight Wi-Fi

Honeywell has unveiled the latest version of its GoDirect Toolkit troubleshooting mobile app for airlines equipped with its JetWave hardware, which connects to Inmarsat’s GX Aviation connectivity service. The iOS app will be released this summer and will help airlines tackle potential Internet issues that may arise during or after flight. The application makes it easy for maintenance personnel to pull performance data and maintenance logs from the JetWave system, which can then be sent back to Honeywell’s network operating center for analysis and diagnosis.

Get Connected | Related Eclipse sets up JetWave lab to support Inmarsat GX customers – Get Connected



[VIDEO] Ryanair Calls on Politicians to Think About “The Consumer in The Middle” of the Brexit Debate

Ryanair’s chief marketing officer, Kenny Jacobs, has called on politicians and bureaucrats to think more about “the consumer in the middle” of the Brexit debate. Jacobs spoke to Bloomberg TV this morning after UK Prime Minister Theresa May triggered Article 50, the official mechanism for exiting the EU. “If you don’t see a solution by March 2019, there’s now the distinct possibility that for a number of months there may be no flying between the UK and Europe until a new deal is put together,” he said. “No one voted for restricted air travel, no one voted for higher fares and no one voted for isolation, but that’s a possibility … We hope it doesn’t happen.”

Bloomberg | Related "No turning back" on Brexit as Article 50 triggered – BBC News



Gate Delivery: The Companies Serving Passengers in a Hurry

The fast-growing popularity of delivery services like Deliveroo and foodora is a trend that's also playing out in airport terminals. FooGo operates at Mumbai and Delhi airports and will deliver a chicken tikka sandwich or Krispy Kreme doughnut to travelers up to 40 minutes before boarding, while AtYourGate will soon deploy a team of personal shoppers at a US West Coast airport. “Travelers can use their mobile devices to shop online from existing airport food and retail outlets, and then choose to pick up purchased items or have them delivered to a location inside the airport,” explains David Henninger, AtYourGate’s president, COO and CMO.

APEX Media | Related Pizza delivery to your gate at Philly airport – The Morning Call



JAL Teams Up With Porsche Design for Amenity Kits and Loungewear

Japan Airlines has unveiled new amenity kits created in partnership with Porsche Design for its international first-class passengers. The German luxury brand has designed two different colored amenity kits – one for outbound flights and another for inbound. Each kit includes a loungewear set and collectable bag, and as of yesterday, will be available exclusively on board JAL flights for a three-month period.

The DesignAir | Related Japan Airlines Outlines Schedule and Fleet Plans for 2017 – Aviation Tribune



Up in Smoke: US Airport Amenities That Will Soon Disappear, According to ACI

Pay phones, banks and smoking rooms are among the amenities most likely to disappear from US airports, according to a report by Airports Council International (ACI). “Folks simply don’t use pay phones,” said Seattle-Tacoma International Airport spokesperson Brian DeRoy, “and there are hardly any companies now that want to have the financial burden of taking on a pay phone contract for a very limited number of users.” The report also said that over the next three to five years, nursing rooms and pods, post-security pet relief facilities, children’s play areas, airfield observation areas and adult changing and washroom facilities are among the amenities expected to be introduced and expanded in North American airport terminals.

Business Traveller | Related Hartsfield-Jackson to turn smoking rooms into cigar shops, charge for entry to smoking areas – The Atlanta Journal-Constitution




Photo of the Day

Make a connection. Captured by @zeneka_ (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Phenomenal to see @IATA join @theAPEXassoc in calling for urgent action, solutions on #ElectronicsBan! More to come soon!

Joe Leader @joepleader


Association News

Watch The Points Guy Interview APEX CEO Joe Leader About Electronics Ban Live Today

APEX CEO Joe Leader will be taking part in a scheduled Facebook Live interview with The Points Guy this afternoon to discuss the electronics ban and airline passenger experience trends. APEX has directly engaged with US and UK government officials to prevent the spread of the carry-on ban of electronic devices larger than a cellphone on certain airlines, which has garnered significant media attention since it was announced last week. Tune in to The Points Guy's Facebook Page at 4:30 p.m. EDT today to watch the live interview.


Attend APEX MultiMedia Market to Find "Undiscovered Gems"

APEX MultiMedia Market, the industry’s most comprehensive in-flight content conference for connecting buyers and sellers, will take place in Berlin from April 24 to 26. "To learn what's happening in the content industry gives us the chance to plan ahead more efficiently, to ensure we get the big hits as early as possible and also find those undiscovered gems or sleeper hits that can make all the difference," said Andy Grant, manager of Passenger Entertainment and Communications, Emirates. "I would encourage airline staff to take the time to come to the MMM: the better you know the content market, the better your IFE product will be." Click here to register.


> Quote of the Day

"One can never consent to creep when one feels an impulse to soar."

Helen Keller


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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