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April 17, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


United Airlines Makes Policy Changes After Last Week’s Passenger Removal Incident

United Airlines says it will no longer allow employees to take the place of civilian passengers who have already boarded overbooked flights, following last week’s removal incident. The policy revision comes in addition to a previously announced change by United, which will no longer ask law enforcement to remove passengers who do not pose immediate security threats. The Chicago-based carrier says it is reviewing the circumstances that led to the forced removal of David Dao by Chicago aviation police officers on April 9, adding that it would share the findings of the review by the end of the month.

The New York Times | Related APEX Media Spotlight: United Airlines Passenger Removal Incident – APEX Media



Delta Raises Overbooked Passenger Compensation Limit to $9,950

Delta Air Lines has raised the compensation limit for passengers who give up their seats on overbooked flights to $9,950. The new limit was established on Friday and is seven times higher than the previous limit of $1,350. Delta’s gate agents can now offer $2,000, up from a previous maximum of $800, and supervisors can offer up to $9,950. However, the compensation is most likely to be offered in the form of flight vouchers or gift cards. According to analysis by the Associated Press, Delta paid an average of $1,118 in compensation to every passenger denied a seat in 2015 and 2016.

AP News | Related Delta says bumping rules not needed, touts its own record – USA Today



Austin-Bergstrom’s Newly Opened Terminal Offers Food Truck Dining

Austin-Bergstrom International Airport officially opened its new South Terminal last Thursday. The 30,000-square-foot facility features retro, mid-century interior design and adds three extra gates to the fast-growing airport, which has seen departures and arrivals increase by 51 percent since 2009. However, the most notable additions are food trucks located in a post-security outdoor patio area. Food trucks on-site will rotate more than once a month, allowing passengers to get a taste of Austin’s lively culinary scene. The first food truck to arrive at Austin-Bergstrom is local burger joint Stacked Sliders.

USA Today | Related A high-flying history of Austin airports, from Mueller to Bergstrom – Culture Map Austin



Air France and SIA Sign a Codeshare Agreement

Air France-KLM and Singapore Airlines have signed a memorandum of understanding to codeshare on each other’s flights. The agreement, which is scheduled to come into force on April 27, will see Air France add its AF code to Singapore Airlines-operated flights from Singapore to Melbourne and Sydney, in addition to flights on its subsidiary SilkAir to Kuala Lumpur, Penang and Phuket. In return, SIA will add its SQ designator to Air France-operated flights from Paris Charles de Gaulle to 10 European destinations in France, the UK, Spain and Portugal. The airlines say they are exploring the possibility of applying their respective frequent flyer schemes to codeshare flights.

Air Transport World | Related Air France-KLM targets Gulf rivals with new long-haul business – Arabian Business



UK Telecoms Regulator Offers Conditional Support for In-Flight 4G Services

The UK’s telecommunications regulator, Ofcom, has published a consultation document that would allow passengers to connect their mobile devices and laptops to 2G, 3G and 4G frequencies without the need for a wireless telegraphy license, if certain standards are met. The current regulations only allow in-flight mobile connectivity on aircraft that are installed with their own base transceiver station and network control unit (NCU). Because NCU’s can cause harmful interference to similar ground-based mobile networks in the same 3G band, current regulations require the onboard hardware be updated each time new frequency bands are released. However, 2G and 4G have not been found to cause the same levels of interference.

Inflight Online | Related Panasonic Avionics, Ericsson Lay Groundwork for 5G in the Sky – Mobile ID World



Qantas’ New Amenity Kits Showcase the Best of Contemporary Aussie Art

Qantas has partnered with contemporary Australian artists and photographers to feature their work on the airline’s new international business-class amenity kits. The Qantas Curates series features artworks named Fairy Bread, 7000 Ironbarks and Maaate selected by professional Australian curators. Olivia Wirth, Qantas group executive of Brand, Marketing and Corporate Affairs, said the aim was to raise awareness of contemporary Australian art. “As the national carrier, we’re pleased to support talented Aussies telling uniquely Australian stories through their artwork and share them with a global audience,” she said.

Breaking Travel News | Related Qantas launches onboard wi-fi on domestic flights – business Traveller



When Managing Aircraft Weight Comes Down to the Wire

Keeping an aircraft’s weight within its design specification is often a challenge for airframers, and a pound saved in wiring is a pound that can be used for increasing payload and decreasing fuel consumption. The Airbus A350 benefits from Draka Fileca’s Star Quad KL24 high-transmission rate data cable, which weighs 25 percent less than earlier types of comparable cables. And even though the 787 reflects Boeing’s “more electric” design and engineering philosophy, the Dreamliner has 20 miles less wiring than the aircraft it replaces, the 767. As airlines install more advanced IFE systems and satellite connectivity solutions, faster, lighter and more capable aircraft wiring and connectors will be needed.

APEX Media | Related Gore’s Fiber Optic Cables with Enhanced Crush Protection Now Qualified to ARINC 802-2 Requirements – PR Web




Photo of the Day

Grand Finale ✈️ Captured by @zshonky (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Plea to female journos: Try out aviation reporting. It is such a great round. I'd love to hear more women on industry conference calls.

Jamie Freed @Jamie_Freed


Association News

Design Experts to Reveal Best Practices at APEX MMM

With increased space and content availabilities, airlines are challenged to assist passengers in navigating IFE options and discovering new features. At APEX MultiMedia Market, a panel of design and user experience experts, including Massive’s Derek Ellis, Tactel’s Henrik Larsson, Ackila Inc.’s Shankar Velusamy and AKQA’s David Vogel, will offer best practice recommendations and provide insight into obtaining ancillary revenue through design. Register for APEX MMM, taking place in Berlin April 24–26, to attend this session, and learn about other hot IFE topics like digital content, millennials and closed captioning.


Deadline to Submit APEX EXPO Session Proposals Is May 19

APEX is known for shaping the future of the passenger experience – and it’s because of you! We want you involved at this year’s APEX EXPO. This is a chance for you and your company to be front and center – or if you are not interested in presenting but would like to see a topic addressed, now is the time to speak up! Click here to submit a proposal by May 19.


> Quote of the Day

“One never reaches home,” she said. “But where paths that have an affinity for each other intersect, the whole world looks like home, for a time.”

Hermann Hesse, Demian: The Story of Emil Sinclair's Youth


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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