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April 24, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Qatar Airways Confirms Inmarsat GX Aviation Installations on More Than 130 Aircraft

Qatar Airways today announced plans to equip more than 130 of its aircraft with Inmarsat’s GX Aviation in-flight broadband. GX Aviation technology and Thales connectivity hardware have already been linefit on several of the Doha-based carrier’s Airbus A350s, which are expected to be delivered later this year. The airline’s remaining A350s, as well as its Boeing 777s, are slated to be retrofit with GX in-flight connectivity this summer. “We are the only GX linefit solution on the A350 platform … This was a huge win for us and an exceptional opportunity for us to work with a top brand in the aviation space,” said Glenn Latta, president of Connectivity and TV, Thales InFlyt Experience.

Get Connected | Related AirAsia X Boosts roKKi System With Inmarsat’s GX Aviation – APEX Media



Gogo Leases Satellite Capacity From SES, Adding Coverage Over US West Coast and Pacific

Gogo has secured a new capacity deal with SES, boosting its in-flight connectivity coverage over North America and the Pacific. Under the new agreement, Gogo has leased all the available capacity on SES’s AMC-4 Ku-band satellite. AMC-4 will move to a new orbital location covering flight routes over the west coast of the US, Alaska, Hawaii and the Pacific Ocean. “SES is one of the global operators who can quickly and effectively move existing assets and scale up across regions and routes where connectivity demand is on the rise,” said Elias Zaccack, SVP of the Americas at SES. “SES will place AMC-4 in an orbital slot to meet the growing demand for Gogo's in-flight connectivity services and allow us to further expand our alliance."

Gogo | Related SES Signs Additional Capacity Deal with Gogo for IFC over US and Canada – Via Satellite



AirFi Now Offering Premium Hollywood Content

AirFi has teamed up with LA content service provider West Entertainment to create premium in-flight entertainment packages, providing airlines with a portable IFE streaming option that includes Hollywood movies. Passengers will gain access to a variety of blockbuster films without the need to download an app, as is typical on many wireless IFE platforms. "We examined ways to supply without the need for DRM [digital rights management] protection where possible, thus avoiding the hassle of airlines having to introduce native apps for passengers to view the content on board,” says Kate Groth, VP of Everything, West Entertainment. AirFi CEO Job Heimerikx says half of AirFi's airline clients immediately showed interest in the new service, which is expected to go live in May.

APEX Media | Related AirFi Lands Six New Customers Thanks to APEX Community – APEX Media



The Crystal Cabin Award 2017 Official HD Video Is Here!

When it comes to aircraft interiors, onboard technology, passenger comfort, efficiency, safety and design, there is no greater recognition for an airline or supplier than to win a Crystal Cabin Award – even seats at the prestigious gala award dinner and ceremony are tough to snag. APEX Media and sponsor Reaktor teamed up with Hamburg Aviation and the Crystal Cabin Award Association to produce the official HD video of the 11th Annual Crystal Cabin Award ceremony, which took place at the Hotel Atlantic Kempinski in Hamburg, Germany. Click to view the official five-minute clip showcasing the highlights of the evening.

APEX Media | Related And the 2017 Crystal Cabin Award Winners Are… – APEX Media



United CEO Will No Longer Become Airline’s Chairman

United Airlines CEO Oscar Munoz will no longer take on the additional role of company chairman. Munoz was scheduled to become chairman in 2018, but United Continental Holdings stated in its Security Exchange Commission filing that, “Having an independent chairman of the board is a means to ensure that Mr. Munoz is able to more exclusively focus on his role as chief executive officer.” United said it is also planning to adjust executive compensation incentives to focus more on customer service-related measures. The announcement comes two weeks after Munoz had been widely criticized for his response to the incident of a passenger being dragged out of his seat on an overbooked flight.

The Hill | Related United CEO Apologizes Again for Passenger Dragging Incident – Fortune



Turbulence Injuries Double in 2016 Compared to Year Earlier, According to FAA

There were twice as many air turbulence-related injuries in 2016 compared to the previous year, according to the US Federal Aviation Administration. Forty-four injuries occurred last year, compared with 21 in 2015, but these figures are still well below the 2009 record of 107. While three-quarters of last year’s injuries affected passengers, cabin crewmembers often sustained more serious injuries because they are frequently standing or walking when “clear-air” turbulence hits unexpectedly. "Clear-air turbulence is particularly problematic and a leading cause of flight attendant injuries,” said Bob Ross, president of the Association of Professional Flight Attendants. “By its nature, it is difficult or impossible to predict."

USA Today | Related Fasten your seat belts: Climate change could increase air turbulence – Boston Globe



IAG Invests in Two Startups After Launching Accelerator Program

British Airways parent company IAG has invested in two technology startups following the first year of its Hangar 51 accelerator program. Its first investments are in Esplorio, an automated travel journal app, and VChain, a company that authenticates passenger information using blockchain technology and biometric data. “The two companies we are investing in have the potential to add great value [and] rich content to our customers and operational efficiencies,” said Stephen Scott, IAG’s head of Global Innovation. “Where we see strategic alignment we want to invest in new technologies that will help our business move forward.” IAG did not disclose details of the investment value or the stakes acquired in either company.

Tnooz | Related IAG presents the first five winners of its startup event – Business Traveller




Photo of the Day

Hallo Berlin! Excited to be here for #apexmarket. Captured by @zaudamini (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

@BlueboxAviation's CEO, Kevin Clark, talks about snackable content in #APEXMARKET mini mag

Bluebox Aviation @BlueboxAviation


Association News

#APEXMarket Takes Off in Berlin

APEX MultiMedia Market, the industry’s most comprehensive in-flight content conference for connecting buyers and vendors, is taking place this week, from Monday to Wednesday. Don’t forget to brush up on your entertainment trivia as the annual quiz night takes place tomorrow evening at the historic Charlottenburg Palace. And on Wednesday's Education Day, hear from the industry’s innovative minds, with presentations from Scandinavian Airlines, KLM, TiVo and more!


Get Your Hands on the APEX Experience MultiMedia Market 2017 Mini Mag!

Grab a copy of the APEX Experience MultiMedia Market 2017 Mini Mag to read about Netflix downloads, snackable content and smart programming – just some of the trends and topics that will be abuzz at the airline industry’s premier conference for in-flight entertainment and content. It also features a handy map of Berlin, including suggestions for spots to grab a bit and gain insight from your peers. This publication is sponsored by Global Eagle Entertainment.


> Quote of the Day

"The screen is a magic medium. It has such power that it can retain interest as it conveys emotions and moods that no other art form can hope to tackle."

Stanley Kubrick


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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