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May 1, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Congress Eyes Overbooking Overhaul After United Incident

US congress is preparing to hold hearings on airline customer service following last month’s United Airlines passenger-dragging incident. Lawmakers from both parties have introduced a series of measures that would seek to further regulate the practice of overbooking. US senators Al Franken, Maggie Hassan and Brian Schatz have introduced the Transparency, Improvements and Compensation to Keep Every Ticketholder Safe (TICKETS) bill. The proposed legislation would prohibit airlines from removing passengers once they have boarded an aircraft, eliminate the $1,350 compensation cap and require overbooking and bumping policies to be printed on ticket itineraries and on a sign at departure gates.

The Hill | Related Southwest Airlines to end practice of overbooking flights – CBC News



ViaSat-2 Scheduled for June 1 Launch

ViaSat has confirmed June 1 as the launch date for its ViaSat-2 satellite. The Ka-band geostationary satellite will take off aboard Arianespace’s Ariane 5 vehicle from the Guiana Space Centre in Kourou, French Guiana, and is expected to enter service in early 2018. ViaSat-2 was designed with the aim of significantly improving connectivity speeds over North America, Central America, the Caribbean and the northern regions of South America. With more than 300 Gbps of total network capacity, the satellite is expected to offer double the bandwidth and seven times the coverage of its ViaSat-1 predecessor. The satellite launch was originally slated for April 25 but was postponed due to civil unrest in French Guiana.

Get Connected | Related Space Odyssey: A Behind-the-Scenes Look at ViaSat-2 – APEX Media



Spirit CEO Says Changing Airline’s Reputation Will Take Time

Spirit Airlines’ CEO, Bob Fornaro, said he is focused on improving the low-cost carrier’s brand and changing its reputation for poor service. The airline, which is more than a year into its turnaround plan, has managed to reduce customer complaints from 11.56 per 100,000 passengers in February 2016 to 3.42 in the same period a year later. However, Fornaro acknowledges that changing Spirit’s image will be a longer process. “Improving the brand will take much longer than improving the service levels,” Fornaro said. “For a very long period of time, we didn’t run a good airline … We had a lot of complaints, and complaints live forever out there and you build a reputation.”

Skift | Related Spirit Airlines Follows Frontier and Abandons Cuba – The Motely Fool



Recaro’s Records: Seat Manufacturer Delivered More Than 100,000 Units in 2016

Recaro Aircraft Seating has reported a near 11-percent increase in sales, with a total of $486 million for 2016. The company said it delivered more than 100,000 seats in 2016, with close to one-third of that number being new products. “Over the past 10 years, Recaro has grown organically by almost 10 percent per year, making it one of the fastest growing companies in our industry,” said Mark Hiller, Recaro’s CEO. “In 2018, we will exceed the 500-million-euro mark. This strong growth is only possible thanks to our employees’ exceptional dedication, as well as their close identification with both the company and the Recaro brand.”

PAX International | Related Recaro Slides Into AIX 2017 With Airbus A320 Smart Cabin Reconfiguration “Flex Seat” – APEX Media



The Future Beacons: Jibestream's Map Tech Finds Its Way Into Airports

Jibestream is among the companies helping digital indoor mapping technology find its way into the everyday lives of people around the world. The indoor intelligence mapping platform has provided wayfinding solutions for shopping mall operators in the US and Europe, as well as for Toronto Pearson International Airport, and has a location-based services partnership with a major US airport in the works. According to Jibestream CEO Chris Wiegand, beacon installation, setup and maintenance processes have gotten much easier over the last six to eight months, but the next hurdle is one of perception. “For the consumer, there has to be a compelling reason to participate and, equally, for the airport, they need to see the ROI attached to it,” he said.

APEX Media | Related Updated Fly Delta App Launches With LocusLabs’ Wayfinding Technology – APEX Media



Branson Avoids Committing to Virgin Galactic Flight Schedule, But Remains “Optimistic”

Virgin Galactic founder Richard Branson says he remains optimistic about the company’s SpaceShipTwo suborbital space vehicle becoming commercially operational. Branson revealed the project had 800 paying customers, but declined to give specific dates for when flights would begin. “It’s been tough. Space is tough. All of us who have been in it have found it tougher than we thought,” he said. However, Branson also told British newspaper The Telegraph at the beginning of April that, “I’d be very disappointed if we’re not into space with a test flight by the end of the year and I’m not into space myself next year and the program isn’t well underway by the end of next year.”

Space News | Related Branson! Musk! Bezos! The billionaire space race throwdown – CNN



[PHOTOS] Oslo Airport Doubles in Size With New Extension

Norway’s Oslo Airport has officially opened a new 1,000-foot-long extension, increasing its capacity to 32 million passengers per year and doubling the airport’s size. The structure features a curved roof, and was made with glue-laminated timber, recycled steel and concrete mixed with volcanic ash. Nordic — Office of Architecture, the architects behind the extension, claim this combination of materials makes Oslo one of the most energy-efficient airports in the world. "By choosing environmentally friendlier concrete, the highest degree of recycled steel in armoring and a wooden roof cladding on the new pier, along with other similar measures, the building's CO2 emissions were reduced by 35 percent," the architects said.  

Dezeen | Related Oslo Airport improves shopping experience with nine new openings – Airport Business




Photo of the Day

Winging it. Captured by @wavingman (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

We turn 70 today! Join us in celebrating #SQ70years with special treats on board, contests & more! #GreatWayToFly #SingaporeAir

Singapore Airlines @SingaporeAir


Association News

Deadline to Submit APEX EXPO Session Proposals Is May 19

APEX is known for shaping the future of the passenger experience – and it’s because of you! We want you involved at this year’s APEX EXPO. This is a chance for you and your company to be front and center – or if you are not interested in presenting but would like to see a topic addressed, now is the time to speak up! Click here to submit a proposal by May 19.


Customize Official Airline Ratings Ads for Your Airline

APEX and partner TripIt from Concur® have created turnkey collateral elements to help APEX airline members promote the Official Airline Ratings ™ and Passenger Choice Awards by encouraging passengers to download the TripIt app to rate their flights. Passenger feedback will be used to determine airlines' ratings and the awards, both of which will be announced at APEX EXPO in Long Beach this September. Click here to download and customize ads for your airline!


> Quote of the Day

“Good design is obvious. Great design is transparent.”

Joe Sparano, Graphic Designer


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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