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May 8, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


EgyptAir Crash Was an Accident, Not Terrorism, Say French Investigators

French authorities investigating the EgyptAir flight that crashed into the Mediterranean on May 19 last year have ruled out explosives as a possible cause. The investigators said traces of explosives could not be found on the bodies – contrary to what Egyptian authorities had concluded in December. All 66 on board Flight MS804 from Paris to Cario were killed, 15 of whom were French nationals. An Arabian Aerospace source says that, at the moment, the combustion of a tablet in the cockpit is the working hypothesis.

Arabian Aerospace | Related Egyptair crash: no trace of explosives on victims, says French newspaper – The Guardian



Etihad Names Interim CEO to Replace James Hogan

Etihad Airways has appointed Ray Gammell as its interim CEO, with James Hogan set to leave the company on July 1. The airline said in a statement that it was in the “advanced stages” of recruiting a permanent CEO and that an announcement would be made within the next few weeks. Until now, Gammell has served as the Abu Dhabi-based carrier’s chief people and performance officer, but will assume full management responsibilities as of today. James Rigney, Etihad’s CFO, is also stepping down on July 1, and will be replaced by Ricky Thirion, who has overseen the group’s treasury since 2007.

Reuters | Related Etihad expresses dismay at Alitalia situation – Air Transport World



Is SWISS Considering Buy-on-Board Model for Short-Haul? claimed yesterday to have learned from internal sources at Swiss International Air Lines of a plan to eliminate complimentary food and beverage service on European flights originating in, or destined for, Geneva. According to DMM, passengers would feel the effects of this decision in autumn 2017, though no specific date was given. APEX Media reached out to SWISS today for comment and received the following response: "We are currently working on different concepts to improve the passenger experience for our passengers flying ex Geneva. We plan to introduce them in autumn and will provide further information in due time.”

APEX Media | Related Father of three wins legal fight against British Airways as the airline puts back date for ending free food and drink on short-haul flights – Mail Online



Turkish Airlines Launches Laptop Replacement Service on US- and UK-Bound Flights

Turkish Airlines has started offering laptops to its business-class passengers on flights to the US, and will offer the same service on UK-bound flights as of May 12. The service is a response to in-flight electronics bans implemented by both countries. Passengers who hand in their personal laptops to Turkish Airlines staff upon boarding will receive a touchscreen hybrid laptop-tablet device that automatically deletes all personal data when shut down. Passengers may save their work on a USB memory stick before returning the devices.

Gulf Times | Related [VIDEO] Qatar Airways CEO: Laptop ban doesn't make flying safer – CNN



An Aircraft Seat Manufactured Using 3-D Printing, Algorithms and Bronze-Age Technology

A researcher at 3-D design software company Autodesk has designed a superlight aircraft seat frame made of magnesium, which is reportedly 56 percent lighter than conventional products but just as strong. Andy Harris, the consultant behind the design, created the seat’s lattice structure with Autodesk’s generative design software, which used algorithms to develop the optimal structure based on certain parameters. To fabricate the seat, Harris teamed up with Andreas Bastian, who had independently developed a new manufacturing process that combined 3-D printing and traditional metal casting. While the seat remains a proof of concept, Bastian and Harris said several airlines and aircraft manufacturers have expressed interest.

Fast Company Design | Related Autodesk and Airbus show the future of aerospace design – Autodesk



How Airlines Are Helping to Fuel the Medical Tourism Industry

Increasing numbers of citizens from all over the world are traveling abroad to receive medical treatments that are unavailable, unaffordable or of lesser quality in their home country. Airlines are fueling the medical tourism industry by offering discounts to passengers traveling for health purposes and partnering with medical centers and travel councils. All Nippon Airways is targeting Chinese travelers seeking healthcare in Japan with travel packages, including airfare and accommodation for those heading to partner medical centers. Turkish Airlines has offered flights at half price to medical tourists, while Malaysia Airlines has partnered with the Malaysia Healthcare Travel Council to market the country as a premier healthcare destination.

APEX Media | Related Medical Tourism Is Big Business But Still an Emerging Market – Skift



Santé! Air France Taps Ritz Barman for First-Class Cocktails

Air France has partnered with Colin Field, head bartender at the Ritz Paris, to concoct cocktails for first-class passengers. The exclusive recipes, which feature calvados, cognac, Armagnac, apple juice and champagne, will be prepared by specially trained crewmembers and change every three months. The cocktail program, which starts in July, is a nod to Air France’s recruitment of staff from luxury hotels at the end of the 1920s, when uniformed bartenders first appeared on its flights.

Air France | Related Air NZ serves airline food in London pop-up restaurant – NZ Herald




Photo of the Day

Speed is relative. Captured by (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Be curious, be willing, embrace risk, innovate: #MondayMotivation

Richard Branson @richardbranson


Association News

Images in Motion Celebrates 20 Years in Business With $1M SGD Charitable Donation

Images in Motion, an in-flight entertainment service provider, recently celebrated its 20th anniversary. The Singapore-based APEX member company marked the occasion by donating $1 million SGD ($710,000 USD) to Food from the Heart, a local charity that provides basic food necessities to the underprivileged in Singapore. “Rather than embarking on the usual anniversary branding and celebratory activities, we sought to mark our 20th year by doing something meaningful to make a difference in people’s lives,” said Pravin Jumabhoy, Images in Motion’s executive director. “We hope that this contribution will not only touch lives but also inspire other organizations to play their part by giving back to the community.”


APEX CEO to Host Biometrics Workshop at Aviation Festival Americas Tomorrow

APEX CEO Joe Leader will host a workshop tomorrow on biometrics and the future of travel at Aviation Festival Americas. From security to experience, the applications of biometrics improve processes across the board, alleviate pain points and ultimately keep us more secure. However, with great power comes great responsibility and there is more than meets the eye when it comes to biometrics. The session will address data ownership, security, logistics and social responsibility in preparation for the biometric boom.


> Quote of the Day

“You take delight not in a city's seven or seventy wonders, but in the answer it gives to a question of yours.”

Italo Calvino, Invisible Cities


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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