No Images? Open in Browser

May 25, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


TSA Testing Enhanced Screening for Carry-On Items

The US Transportation Security Administration has introduced new enhanced screening protocols for carry-on bags at several airports across the country. The scheme, which is being tested at 10 airports, requires passengers to take out larger electronics and other items from their carry-on baggage and put them into separate screening bins. The screening procedures have been in place for as long as 18 months in some instances, but were highlighted by a Wall Street Journal report published yesterday, amid ongoing suggestions that the Trump administration’s electronics ban could be expanded. However, the TSA says new carry-on screening measures are aimed at making the process more efficient.

The Hill | Related Trump Administration Gives Update About Expanding the Laptop Ban – Fortune



FAA Orders Removal of 10,500 Seats From US Regional Aircraft

The Federal Aviation Administration has ordered airlines to remove nearly 10,500 seats from regional aircraft. The FAA said the seats, made by Zodiac Seats California, risk causing serious neck injuries in survivable crashes. The seats are found on Embraer 170s and 190s, Boeing 717s, McDonnell Douglas MD-90s, and Bombardier CRJ700s, CRJ900s and Q400s. However, airlines say the cost of removing the seats will be significantly higher than the $900,000 estimated by the FAA because it didn’t include the cost of replacing them. SkyWest Airlines, for example, said it would cost an additional $250,000 to $500,000 to replace the seats on each of the 120 affected airplanes in its fleet.

USA Today | Related Thousands of Zodiac seats subject of FAA proposed Airworthiness Directive – Runway Girl Network



Malaysia Airlines Decides Against Premium Economy on Airbus A350s

Malaysia Airlines has scrapped plans to include premium economy seats on board its incoming fleet of Airbus A350-900s. The carrier’s CEO, Peter Bellew, said the decision not to include premium economy seats was made because they would erode the business product and affect revenues. “Our focus is on making a super five-star business product over the next 18 months,” he said. The 286-seat wide-body aircraft will have four first-class, 35 business-class and 247 economy-class seats. However, 25 seats in the economy cabin will include extra legroom that will be available for purchase as an ancillary add-on. Malaysia Airlines is scheduled to receive its first of six A350-900s at the end of this year.

Flight Global | Related Malaysia Airlines boss revelling in the road less traveled – Irish Independent



Passengers Accuse Ryanair of Assigning Middle Seats to Those Who Don’t Pay Reservation Fee

Ryanair has been accused of assigning the middle seat to passengers who choose not to pay for reserving a seat, and of deliberately separating couples and groups. Several customers allege the low-cost carrier has abruptly changed its policy, which previously allocated neighboring seats to passengers traveling together, according to the Independent. A spokesperson for Ryanair refuted the claim, saying, “Customers who do not wish to purchase a seat are randomly allocated a seat, free of charge. Customers can purchase their preferred allocated seat from just €2 [$2.25 USD].”

The Independent | Related Ryanair says connecting flights trial going very well – Reuters



Delta and Aeromexico to Launch Five New Transborder Routes

Delta Air Lines and Aeromexico are launching five new routes between the US and Mexico through their joint venture. The airlines will introduce new routes between Atlanta and Merida, Atlanta and Queretaro, Los Angeles and Leon, Seattle and Mexico City, and Portland and Mexico City. Aeromexico and Delta will also expand service on four other US–Mexico routes and say their JV will see a 10-percent growth in transborder seat capacity by the end of 2017.

Flight Global | Related Aeromexico Readies Staff for Possible Electronics Ban Spread – APEX Media



Qatar Explores NFC to Personalize the Passenger Experience

As senior manager of Corporate Sponsorships, CSR and In-Flight Entertainment and Connectivity for Qatar Airways, Babar Rahman is responsible for keeping the airline at the forefront of IFEC by introducing innovative technologies. At APEX TECH next month, Rahman will present on near-field communication (NFC) and its applications for content and personalization. With regards to personal data security, Rahman says, “We are working in conjunction with our internal cybersecurity team to ensure that we take all precautions to safeguard our passengers' privacy. We will also endeavor to ensure our passenger is protected against any involuntary transactions.”

APEX Media | Related Qatar Airways CEO Says Streaming Is the Future of IFEC – APEX Media



Panasonic Authorizes HAECO Center in China for IFEC Repairs

Panasonic Avionics has accredited HAECO Component Overhaul (Xiamen) as an authorized repair center for its in-flight entertainment and connectivity technology in mainland China. The center specializes in aircraft component and IFEC repair services for airlines and aircraft operators across the Asia-Pacific region. The Xiamen facility is staffed by Panasonic-trained staff and includes OEM test equipment. Repairs performed by HAECO Component Overhaul (Xiamen) on behalf of Panasonic will come with Panasonic warranties.

PAX International | Related Panasonic Avionics’ eX3 and eXConnect IFEC Solutions Extend Roots in APAC – APEX Media





Let's fly. Captured by @world_by_isa (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

When the wine pairs perfectly with the playlist. #NationalWineDay http://Bose.Life/ST10

Bose @Bose


Association News

Celebrating Innovation and Excellence With the IFSA Compass Awards

IFSA is proud to present its new awards program, the IFSA Compass Awards. IFSA will celebrate creativity, excellence and innovation with its inaugural awards ceremony at the 2017 Conference and Expo in Long Beach, CA. The Compass Awards will recognize the outstanding contributions of IFSA members to the onboard industry. From exceptional in-flight service, to truly innovative food, its members are the driving force pushing the industry forward. The ceremony, held September 25 during the Welcome Reception, will present a wide range of awards, from Best In-flight Food, to Best Onboard Amenity, to Caterer of the Year, to name a few. Award nominations will be accepted through June 15. Nominations are open to all IFSA member companies. Entrants are welcome to nominate their own company, as well as submit nominations for multiple categories.


Outstanding Contribution and Lifetime Achievement Award Nominations Due June 5

The Lifetime Achievement Award is presented to a senior level executive from an APEX member company whose long-term efforts, dedication and sustained commitment in support of elevating the airline passenger experience have clearly established that individual's career as a lifetime industry achievement. The recipient of the Outstanding Contribution Award is someone whose contributions, innovations or leadership have generated a significant and fundamental improvement to the nature of airline passenger experience. Nominations for both awards are due June 5.


> Quote of the Day


"There'll always be serendipity involved in discovery."

Jeff Bezos


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2018. All rights reserved.