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May 30, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


British Airways Counting the Cost After IT Meltdown

Nearly $650 million has been wiped off the value of British Airways’ parent company, IAG, after computer system outages left more than 75,000 passengers stranded over a three-day period. British Airways CEO Alex Cruz said the IT glitch was caused by a power surge on Saturday morning, resulting in the cancellation of the airline’s departing flights from London’s Heathrow and Gatwick airports. Many passengers slept overnight in terminal buildings, and flights on Sunday and Monday were also affected. The British flag carrier says it will conduct a full investigation, but could also face a compensation bill of up to $193 million, according to some estimates.

The Guardian | Related British Airways CEO will not resign despite "catastrophic" IT failure – The Guardian



ViaSat and Inmarsat More Worried About Cyber Threats Than Laptop Bans

Inmarsat and ViaSat say they are more concerned about cybersecurity threats than the effects of recently introduced laptop bans on business growth. Speaking at the Washington Space Business Roundtable, Ric VanderMeulen, VP of Space and Satellite Broadband, Government Systems, ViaSat, said, “Right now a laptop is the least-used device in the broadband networks that we are supporting … Phones are first, tablets are second and laptops are about seven percent of the market.” Tim Johnson, Inmarsat’s VP of Enterprise Strategy and Development, said the company was allocating “untold piles of resources” to tackling cybersecurity threats. “We know for our end users it is very much front of mind.”

Space News | Related Expanded laptop ban could cover half a million travelers a day – CNN



Emirates to Unveil Redesigned First-Class Suites in November

Emirates has confirmed it will unveil a new first-class suite at the Dubai Airshow in November. The product will make its first appearance on a new Boeing 777-300ER, with a total of six suites configured in a 1-1-1 layout. The Dubai carrier said the aircraft will also include updated features in its business- and economy-class cabins. “What our customers will see on Emirates’ new 777s starting from November, will be a much bigger revamp that takes our onboard experience to the next level … all cabins will sport a totally fresh new look,” said Tim Clark, president of Emirates.

Business Traveller | Related ESL takes to the skies as part of Emirates’ In-flight Entertainment – ESL



Russia’s First Post-Soviet Era Narrow-Body Jet Completes Maiden Flight

The Irkut MC-21-300 successfully completed its first test flight on Sunday morning. The Russian-developed narrow-body aircraft took off from the Irkutsk Aviation Plant and flew for 30 minutes, reaching an altitude of 3,300 feet. The MC-21-300 can carry between 163 to 211 passengers, and is the first Russian-made narrow-body commercial aircraft designed since the collapse of the Soviet Union. United Aircraft Corporation, Irkut’s parent company, says the MC-21-300 has 175 firm orders, mostly from Eastern bloc carriers. Aeroflot is expected to be the launch operator with 50 orders scheduled for delivery in 2019.

Air Transport World | Related China, Russia to jointly build passenger jets to rival Boeing, Airbus – Live Mint



Today’s Millennials Connect Us to Tomorrow’s PaxEx

What will the future of air travel be like? A closer look at today’s younger flyers may hold the answers, according to Gogo. The connectivity provider, which released the first installment of its Global Traveler Research Series earlier this month, thinks the habits of today’s 18 to 35 year olds will set the in-flight expectations of tomorrow. Among the main findings were that nearly 50 percent of millennial travelers expect their connected experience in the air to be the same as it is on the ground. APEX Media caught up with Alyssa Hayes, Gogo’s director of Insights, to delve deeper into the findings.

APEX Media | Related Farewell to Buffering? We Tested Out Gogo’s 100 Mbps Next-Gen 2Ku – APEX Media



Boeing’s Trade Spat With Bombardier Aimed at Stopping Larger C Series Development

Boeing says its trade complaint against Bombardier is aimed at stopping it from using alleged subsidies to develop a larger C Series variant. In a filing with the US International Trade Commission, Boeing said Bombardier would be able to develop a narrow-body aircraft that directly competes with its 737s, if subsidies are not addressed. “The US industry has been the victim of this exact strategy before, as subsidies to Airbus enabled it to push McDonnell Douglas and Lockheed from the market, and capture 50 percent global market share,” the company said. In a separate filing, Bombardier described Boeing’s strategy as “misguided,” adding that its complaint is tantamount to asking the US International Trade Commission to imagine a hypothetical future.

CBC News | Related SWISS takes delivery of its first Bombardier CS300 – Air Transport World



Singapore Airlines Becomes Asia’s First Carrier to Use TSA PreCheck

Singapore Airlines has become the first Asian carrier to participate in the US Transportation Security Administration (TSA) PreCheck program. The initiative allows pre-vetted travelers flying from US airports to pass through airport security without the need to remove jackets, belts, laptops, liquids and shoes. Copa Airlines, Dominican Wings, interCaribbean Airways, Silver Airways, Swift Air and Turkish Airlines are also now using TSA PreCheck, bringing the total of participating airlines to 37.

Future Travel Experience | Related Seven More Airlines Join TSA PreCheck – Travel Pulse





Something old, something new. Captured by @kenters55 (via Instagram).

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> Tweet of the Day

Stay healthy this #Ramadan with this easy stretching routine that can be done after light daily exercise.

Etihad Airways @EtihadAirways


Association News

Outstanding Contribution and Lifetime Achievement Award Nominations Due June 5

The Lifetime Achievement Award is presented to a senior level executive from an APEX member company whose long-term efforts, dedication and sustained commitment in support of elevating the airline passenger experience have clearly established that individual's career as a lifetime industry achievement. The recipient of the Outstanding Contribution Award is someone whose contributions, innovations or leadership have generated a significant and fundamental improvement to the nature of airline passenger experience. Nominations for both awards are due June 5.


> Quote of the Day


"Anything that can be automated, will be."

Renaud Irminger, director of SITA Lab


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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