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May 31, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


British Airways Outage Raises Questions About IT Investment

The British Airways IT failure that stranded 75,000 people has raised questions about legacy carriers’ focus on costs to the detriment of investment in new computer systems. Cost pressures aggravated an already complicated situation, suggested Loizos Heracleous, a professor of Strategy at Warwick Business School. Renewing IT systems is complex, time-consuming and expensive — factors that prompt many airline to put it off as long as possible, he told Associated Press. Delta Air Lines similarly suffered two major IT outages in August 2016 and January 2017.

ABC News | Related British Airways Agrees to Compensation – The Independent



US Rules Out European Laptop Ban for the Time Being

The US has decided against a laptop ban on flights originating in Europe. The decision was reportedly announced during a conference call on Tuesday between US Homeland Security Secretary John Kelly and European Home Affairs Commissioner Dimitris Avramopoulos and Transport Commissioner Violeta Bulc. A statement by the Department of Homeland Security said the parties agreed “on the need to raise the bar for aviation security globally, including through a range of potential seen and unseen enhancements.” However, the statement didn’t rule out a future ban, adding that Kelly will implement any measures needed to secure US-bound commercial aircraft “if the intelligence and threat level warrant it.”

Politico | Related Aeromexico Readies Staff for Possible Electronics Ban Spread – APEX Media



Inflight Dublin Partners With SkyLights

Inflight Dublin has struck a partnership with SkyLights to provide the immersive cinematic headset company with content from its film catalog. The Ireland-based content service provider will distribute movies in 2-D, 3-D or 180-degree formats, which can be fully branded for SkyLights’ airline customers. “Our extensive international content collection certainly adds value to SkyLights’ technology,” said Inflight Dublin CEO John White. “This is yet another great example of how tech trends are being deployed in the aviation market, and we are proud to be part of it.”

Inflight Dublin | Related SkyLights Partners With GEE and Display Interactive, Launches Bravo 2nd Gen Headset – APEX Media



Face It: JetBlue to Test Passport-Free Biometric Boarding

JetBlue today announced it will become the first US carrier to offer self-boarding by facial recognition. Using technology developed by SITA, passengers boarding flights from Boston to Aruba as of next month will be able to submit a biometric scan at the gate that will be cross-referenced with US Customs and Border Protection system data. The technology renders passports and boarding passes unnecessary during boarding, but travelers will still need to show documents in the airport lobby and during security screening. JetBlue says it may expand the program if all goes well during the 45–90 day trial period.

Skift | Related Finnair testing biometric check-in at Helsinki – Passenger Self Service



Air France Unveils PaxEx Improvements Just for Kids

Air France is introducing several new initiatives aimed at engaging younger travelers before and during their flights. Among these is a Pre-Flight Advent Calendar, which the French carrier describes as “a brand new creative experience for parents and kids to prepare for their next trip together and discover all the services Air France offers for kids.” Children on long-haul flights will receive new game kits, be able to learn magic tricks from trained cabin crewmembers and download a selection of digital kids’ magazines.

Air France | Related Data Says Keeping Kids Entertained Improves Experience for 86% of Pax – APEX Media



[PHOTOS] Hainan Airlines Unveils Third Kung Fu Panda-Themed Livery

Hainan Airlines has unveiled its third Kung Fu Panda-themed livery, on one of its Boeing 787-9s, to celebrate its 24th anniversary. The paint job was selected as one of the six winning designs from the Chinese carrier’s livery competition, which received 3,000 entries. Alaska-based Hannah Foss submitted the design and was aboard the aircraft’s first flight with the new livery. “I have loved painting and designing since I was a child. I have designed a dinosaur exhibition for a museum and depicted the northern lights around the Arctic Circle in my artwork. But I never thought that my design would be painted on a plane someday. It feels amazing!” she said.

CBC News | Related Meet Vatnajökull, Icelandair’s 80th Anniversary Livery Jet, Named After A Glacier – The Designair



Live on Air: IMG’s Sport24 Quenches Passengers’ Thirst for Real-Time Sports Coverage

Sports events accounted for 93 of the top 100 live TV broadcasts in 2015, compared to only 14 a decade earlier, according to research by Nielsen. Spotting an opportunity, IMG launched Sport24 in 2012 to satisfy the cravings of sports fans who want to watch a game at 35,000 feet by offering the only 24-hour sports channel specifically for the global air travel and cruise markets. APEX Media spoke to Richard Wise, IMG Media’s senior vice-president, to hear more about the reasons behind the growing popularity of live in-flight sports coverage. “Fans globally still have a huge desire to watch sport as it happens, unlike other content, which in many cases can be watched on video-on-demand systems whenever convenient for the viewer,” he said.

APEX Media | Related IMG secures new inflight TV Bundesliga football contract – GetConnected





Staring straight at you. Captured by @jima106 (via Instagram).

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> Tweet of the Day

Wherever you fly, we are always ready to welcome you with a smile. Happy International Flight Attendant Day!

Turkish Airlines @TurkishAirlines


Association News

Picture This! Your Backstage Pass to the June/July Issue of APEX Experience

Follow cinephile sightseers to world-renowned film sets, join animals and kids on their unaccompanied journeys, and shadow glowing floor paths and cabin scents as you make your way through the June/July Issue of APEX Experience magazine. From food brand partnerships to snackable IFE, we look into how passengers are satiating both their appetites and short attention spans. Opting to stay put this summer, like the millions of Americans who are resisting checking out from work? Sit down, make some popcorn and enjoy some of the many movies that move us to travel. APEX members can opt in to receive a print copy through their online profiles.


APEX 2017-18 Board of Directors Nominations Deadline is TOMORROW

Are you interested in being considered for, or nominating a colleague for, a position on the 2017-18 APEX Board of Directors? The nomination process is easy, just complete the online nomination form by 11:59 p.m tomorrow. Board positions are open for both airline and vendor members.


> Quote of the Day


“The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it.”

Mark Weiser


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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