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June 1, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Avianca Orders 3,170 Recaro CL3710 Seats for A320 Aircraft

Avianca has placed an order with Recaro for 3,170 CL3710 long-haul aircraft seats, which will be installed on the airline's A320 family aircraft. The lightweight CL3710 has an adjustable headrest and footrests, as well as options to accommodate full IFE systems, power outlets and folding tray tables. "This lightweight seat not only sets new standards when it comes to flexibility and reliability but also with regard to cost-effectiveness and efficiency,” said Miguel Montoya, SVP, Operations and Technical, Avianca. Recaro reports 200,000 CL3710 units ordered to date.

APEX Media | Related SAS plans fall economy seat modifications – PAX International



Smoldering Lithium Battery Forces JetBlue Flight to Make Emergency Landing

A lithium battery in a passenger's backpack caught fire on board a JetBlue flight on Tuesday night, forcing the aircraft to make an emergency landing in Grand Rapids, Michigan. After the lithium battery began smoldering, flight attendants grabbed the backpack and put it in the rear lavatory of the Airbus A320 and closed the door, according to an incident report. No one was injured on Flight 915, which was traveling from New York's John F. Kennedy International Airport to San Francisco. The FAA has reported 12 fire-related incidents involving lithium-ion batteries this year, underscoring growing concerns about an expanded ban on large electronic devices in the aircraft cabin and the potential danger of not being able to access them in the cargo hold.

CBS News | Related Europe warns US of safety risk from laptop ban – CNN



Emirates Steps Back After Instructing Staff to Swap Taiwanese Flag Pins for Chinese Ones

Emirates stepped into a long-standing diplomatic dispute after instructing Taiwanese cabin crewmembers to swap pins showing the island’s flag for Chinese ones on their uniforms. The airline sent an e-mail to staff saying it was “instructed by the Chinese government” to “follow the One China policy” – an arrangement under which countries can maintain formal diplomatic relations with China or Taiwan, but not both. Emirates later said the original message was sent by mistake. “This email was sent in error and has since been retracted. Our intent is to recall the flag pins worn by all our cabin crew as part of our uniform update,” said an Emirates spokesperson.

Channel News Asia | Related What is the "One China" policy? – BBC News



United Introduces Upgraded Business-Class Service on Premium Transcontinental Flights

United Airlines has announced it will begin offering 28 lie-flat seats on its Boston–San Francisco route, starting July 1. The latest addition to the Chicago-based carrier’s premium transcontinental service, which also includes Newark–San Francisco and Newark–Los Angeles routes, will be operated using a mix of Boeing 757 and 777 aircraft. United says it will also begin offering business-class passengers on the three premium transcontinental routes an upgraded meal and beverage service, including a Moscow Mule cocktail, and amenity kits, duvets and pillows provided by Saks Fifth Avenue.

Air Transport | Related United Polaris: The Story Behind the Airline’s New Business-Class Seat – APEX Media



Delta Tests Fingerprint ID Technology

Delta Air Lines is testing a system that could one day allow passengers to check in, drop off bags and board flights by using their fingerprint in place of a boarding pass. The Atlanta-based carrier’s biometric pilot program is using data from CLEAR, an existing service that allows travelers to pass through security lanes faster. For the time being, the technology is being tested at Ronald Reagan Washington National Airport, where members of CLEAR can use their fingerprint to gain access to Delta’s Sky Club lounge. If successful, Delta says it will allow passengers to use fingerprint identification during check-in and boarding as well.

The Consumerist | Related JetBlue to Test Facial Recognition for Boarding Without Passports – Skift



Malaysia Airlines Flight Turns Back After Passenger Threatens to Blow It Up

A Malaysia Airlines flight from Melbourne to Kuala Lumpur was forced to return shortly after takeoff when a passenger tried to enter the cockpit, shouting that he had a bomb. The 25-year-old Sri Lankan man was disarmed and wrestled to the ground by other passengers who subsequently tied him up with seat belts. Flight MH128 was then diverted back to Melbourne, where upon landing, armed Australian security personnel boarded the aircraft to handcuff the man. Police ruled out any terrorism-related motive, after determining it was “a case involving a mental health issue.” The man had been discharged from a Melbourne psychiatric hospital the day before.

The Guardian | Related Man behind MH128 bomb threat revealed –



Dubai International Opens a Sleep Lounge

Dubai International Airport has installed 27 sleep pods and cabins as part of a new facility for passengers hoping to get some shut-eye in between flights. The newly opened Sleep ‘n Fly lounge in Terminal 3 features 20 “Igloo” sleep pods (measuring 6.5 feet by 2.5 feet) and seven soundproof “Yawn” cabins (measuring 13 square feet) that feature double beds and air conditioning. The pods and cabins can be booked for as little as one hour and offer guests amenities such as shaving kits and a shoe shine service.

Business Traveller | Related Frank(furt) Says Relax! Silent Chairs and Other Ways to Unwind On the Go – APEX Media





Red sky night, PaxEx delight. Captured by @redunchained (via Instagram).

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> Tweet of the Day

Fly it high. Fly with pride. #FlyWithPride #SFPride #VXPride

Virgin America @VirginAmerica


Association News

APEX 2017-18 Board of Directors Nominations Deadline Is TODAY

Are you interested in being considered for, or nominating a colleague for, a position on the 2017-18 APEX Board of Directors? The nomination process is easy, just complete the online nomination form by 11:59 p.m today. Board positions are open for both airline and vendor members.


Attend #APEXTECH for ACCESS Working Group Update

The US Department of Transportation (DOT) has tasked APEX with working with the disability community to develop recommendations for an accessible IFES interface for the blind. APEX has established the ACCESS Working Group for this purpose. The group has held a series of teleconferences that are ongoing, and will provide an update on its progress and what some of the characteristics of such an interface might include. APEX TECH is where these conversations begin. Click here to register.


> Quote of the Day


“Design is thinking made visual.”

Saul Bass, designer of the United Airlines "U" logo


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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