No Images? Open in Browser

June 8, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Etihad and TUI Halt Leisure Joint Venture Talks

Etihad Aviation Group and TUI Group’s plans for a new leisure carrier using 60 aircraft from Air Berlin's Austrian affiliate, Niki, and Germany-based TUIfly have been abandoned. After several months of negotiations, Etihad pulled out because it was not able to reach an agreement on the final nature of the deal. According to TUI, which is open to other partnership options, Niki was "no longer available" for a joint venture. "A strong European leisure airline continues to make great strategic sense,” said TUI's executive board member Sebastian Ebel. “The aviation sector is characterized by overcapacity in Germany."

Reuters | Related Etihad Says Open to "Potentially Deepening" Ties With Alitalia – Bloomberg



KLM to Send Flight Information and Documents Via Twitter

KLM will start offering booking confirmations, check-in notifications, boarding passes and flight status updates via Twitter and WeChat as of Tuesday next week. The new service is available to customers who book their tickets and check in via KLM’s website, but requires passengers to opt in. The Twitter and WeChat services build upon the Dutch carrier’s Facebook Messenger flight information service, which debuted last year, and has been used by 1.4 million customers to receive travel documents and updates so far.

News 18 | Related Airlines Engage Travelers Through Chatbots, Stickers and Snaps – APEX Media



Emirates Doubles Free In-Flight Wi-Fi Data Allowance

Emirates is doubling its free in-flight Wi-Fi data allowance from 10 MB to 20 MB, to be used within two hours of sign-up, for all economy-class passengers. However, starting June 14, the Dubai-based carrier is increasing charges for additional data usage from the current rate of $1 per 500 MB of data to $15.99 for the same amount, or $9.99 for 150 MB. Business- and first-class passengers will now receive free unlimited wireless connectivity on board.

Australian Business Traveller | Related Emirates to offer free in-flight Wi-Fi in business, first class – Australian Business Traveller



JetBlue Technology Ventures Predicts Big Disruptions Coming to Short-Haul Market

Short-haul travel is ripe for disruption, according to JetBlue Technology Ventures' managing director, Raj Singh. The startup incubator is preparing for changes in short-haul business models by investing in Zunum Aero, an electric hybrid aircraft company aiming to democratize access to high-speed travel for distances of up to 1000 miles. In his presentation at next week's APEX TECH, Singh will explain why the industry must take disruptive technology seriously. He'll also suggest ways to prepare for a tech revolution in air travel, which will affect all phases of the airline passenger experience, from booking to boarding, including whether passengers board an airplane as opposed to an autonomous connected vehicle.

APEX Media | Related Pre-APEX TECH Interview: SmartSky Networks President on When to Open the Kimono – APEX Media



US Airline Industry Unlikely to Consolidate Further

Further US airline industry consolidation is unlikely for the time being, but growth through joint ventures and investments in foreign carriers is still a possibility, according to PricewaterhouseCoopers (PWC). “I see no signals that further consolidation is imminent,” said Jonathan Kletzel, PWC’s US transportation and logistics leader. “We could see more activity through joint ventures for airlines seeking to expand.” Kletzel cited Delta Air Lines’ recent joint venture with Aeromexico as an example of the kind of growth that could be common in the future.

Air Transport World | Related Aeromexico, Delta sign joint cargo cooperation agreement – Reuters



EVA Air Adds Organic Skincare to Business-Class Amenity Kits

Taiwan-based carrier EVA Air has added organic skincare from French brand Melvita to its business-class amenity kits. As of May, passengers in the airline’s Royal Laurel Class cabins have been receiving Melvita products in mini Rimowa cases. The two companies were brought together by LSG Group subsidiary Spiriant. “Melvita organic products have been very well received to date due to an increase in customers favoring gentle and natural properties on their skin, particularly after a long-haul flight,” said Anne Deligny Villet, brand development director at Spiriant.

Aircraft Interiors International | Related A Brand Apart: How Asia’s Airlines Capitalize on Product Differentiation – APEX Media



Gogo’s 2Ku Now on More Than 200 Aircraft

Gogo has installed 2Ku in-flight connectivity on more than 200 aircraft including the Airbus A319, A321, A330 and A340, and Boeing’s 737-800 and 747-400. “We are still on pace to hit our goal of between 550 and 650 2Ku-equipped aircraft by the end of this year,” said John Wade, Gogo’s executive vice-president and chief operating officer. “I’m also extremely excited to say that we have managed to get our install times down to less than two days, by far the best in the industry.” 2Ku is currently offering passengers speeds of up to 15 Mbps per device, but this will be boosted further with the rollout of Gogo’s next-generation modem technology.

Get Connected | Related Today’s Millennials Connect Us to Tomorrow’s PaxEx – APEX Media





Office with a view ✈️✈️ Captured by @eleswonders (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

@facebook aims to have UAVs flying for 90 days straight providing connectivity in underserved areas #gca17

Via Satellite Mag @Via_Satellite


Association News

#APEXTECH: Online Registration Closes TODAY, On-Site Registration Available

APEX TECH delivers information, guidance, analysis and trend reporting on technology issues critical to the aviation industry, including connectivity, cybersecurity, closed captioning and accessibility. This year’s APEX TECH will take place June 13–14 at the Sheraton Gateway Los Angeles Hotel and feature speakers from United Delta, JetBlue Technology Ventures and more! Click here to register by 11:59 p.m. EST today.


Will Your Airline Take Home a Passenger Choice Award This Year?

This year APEX, in partnership with TripIt® from Concur®, has elevated the highly anticipated Passenger Choice Awards by using insights derived from your passengers. With the TripIt app, your passengers are given the opportunity to rate their in-flight experience once they land at their destination. The winners will be announced at the APEX Awards Ceremony on Monday, September 25 in Long Beach. Click here for turn-key collateral elements and customizable ads to encourage your passengers to rate their flight using the TripIt app!


> Quote of the Day


“To some people, there is no noise on earth as exciting as the sound of three or four big fan-jet engines rising in pitch, as the plane they are sitting in swivels at the end of the runway and, straining against its brakes, prepares for takeoff."

David Lodge, British author


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2018. All rights reserved.