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June 14, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


APEX TECH 2017: Takeaways From Day One

APEX TECH took off yesterday in Los Angeles. Speakers from Qatar, United and Delta presented on NFC technology, what it's like balancing multiple connectivity providers and how to provide a better passenger experience through advancements in bag tracking and airport wayfinding. A panel dedicated to the electronics ban addressed short- and long-term solutions, from offering Google's Chromebook as a loaner device for passengers to implementing biometric pre-checks. Among the other topics addressed throughout the day were the accessibility of cabin announcements and disruptive innovations, like next-generation batteries and 5G wireless. Gogo, Panasonic Avionics, Smartsky Networks, ViaSat and Inmarsat each laid out their connectivity roadmaps, and five entrepreneurs showcased their creations, which ranged from an artificially intelligent travel-booking employee to an airport mobile commerce platform.

APEX Media | Related Pre-APEX TECH Interview: SmartSky Networks President on When to Open the Kimono – APEX Media



American Airlines Reverses Plan to Cut Legroom on Boeing 737 MAXs

American Airlines has reversed its decision to cut the legroom by an inch for some seats on its forthcoming Boeing 737 MAX aircraft. The Dallas carrier announced last month that it planned to reduce seat pitch to 29 inches on the last three rows of the soon-to-be-delivered narrow-body jets. However, American Airlines said on Tuesday that it “received a lot of feedback from both customers and team members” about its plans to decrease seat pitch. “It is clear that today, airline customers feel increasingly frustrated by their experiences and less valued when they fly,” the airline said.

Los Angeles Times | Related American Airlines is cutting more legroom in economy class – CNN



[PHOTOS] Airbus Rolls Out Delta’s First Painted A350

Delta Air Lines’ first Airbus A350-900 has rolled out of the manufacturer’s paint shop in the carrier’s blue, white and red livery. The wide-body, which Delta says will be its “flagship international aircraft,” is scheduled to enter service in October on transpacific flights. The airline will configure its A350s with 306 seats, including 32 in business, 48 in premium economy and 226 in economy. Delta has firm orders for 25 A350s, with 15 expected for delivery by 2019 and the remainder arriving at regular intervals until 2022. The new aircraft will replace Delta’s aging Boeing 747-400 fleet, scheduled for retirement by the end of the year.

USA Today | Related [PHOTOS] Delta's first A350 takes flight – Flight Global



Telefonix PDT’s Summit Hardware Granted VSTC From China

Two products in Telefonix PDT’s Summit line of in-flight entertainment and connectivity hardware have been cleared for use in China by the country’s regulatory body for aviation. The Civil Aviation Administration of China granted Validation of Supplemental Type Certificates for Telefonix PTD’s CabinACe Wireless Access Point and CabinPinnacle Server, applicable to Boeing 737-700, -800, -900 and -900ER aircraft types. The two pieces of hardware enable wireless IFE streaming, web browsing, point-of-sale applications and up to 4.8 TB of data storage. Certification is ongoing for other aircraft types, including the Airbus A320, and for remaining Summit line products.

APEX Media | Related Telefonix PDT Accelerates Onboard Gigabit WiFi for IFEC with the Introduction of an 802.11ac, Wave 2 Cabin Wireless Access Point – PR Newswire



TSA Tests Fingerprint ID Technology for Airport Security Screening

The Transportation Security Administration (TSA) is testing new biometric technology to allow pre-vetted travelers to use their fingerprints instead of boarding passes and ID cards. The voluntary program is being tested at the expedited security lanes for passengers enrolled in the TSA PreCheck program at Atlanta’s Hartsfield-Jackson International Airport and Denver International Airport. The technology works by matching a person’s fingerprint to those stored in the TSA’s database. Once the fingerprint is matched, the technology is able to access the traveler’s boarding pass and identification information.

The Hill | Related Your face or fingerprint could soon replace your plane ticket – The Washington Post



Aircraft Takeoff Noise Increases Risk of Heart Disease, According to Study

People who live close to airports and are regularly exposed to the sound of aircraft taking off have an increased risk of developing heart disease, according to recent research published in the journal Occupational & Environmental Medicine. The study examined 420 people who lived near Athens International Airport between 2004 and 2006. Around half the participants were exposed to more than 55 dB of daytime aircraft noise, while one in four were exposed to more than 45 dB of nighttime aircraft noise. In the decade after the study, 71 residents were diagnosed with high blood pressure and 44 were diagnosed with heart cardiac arrhythmia.

The Guardian | Related Top Dem seeks study on effects of airplane cabin noise – The Hill



Finnair Integrates Airport Car Transfers Into Online Flight Bookings

Finnair passengers can now order Blacklane car service for an airport transfer when they purchase an air ticket. Touted as an “airline first,” the booking platform integrates the Nordic carrier’s Passenger Name Record data using Amadeus’ Transfer tool, meaning customers don’t need to provide additional information to Blacklane after booking a flight. Transfers are available in any city with Blacklane drivers on Finnair’s network and on that of its oneworld alliance partners.

Tnooz | Related Finnair and Alaska Airlines announce partnership – Business Traveller





Give your life a direction. Captured by @max_myair (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

.@Google very keen support #airlines facing laptop ban woes. In advanced talks w/industry vendors for logistics/ops help #APEXTECH #PaxEx

Maryann Simson @JetwayMJ


Association News

Apply For the 2017 APEX Awards!

The APEX Awards recognize specific achievements that were successfully implemented in the past year (defined as July 2016–June 2017). The achievements should not be just a general improvement or a modification upon an already existing program – they must be innovative and brand new. Award applications are due 7 July 2017. Click here to apply.


> Quote of the Day


"Let the future tell the truth, and evaluate each one according to his work and accomplishments. The present is theirs; the future, for which I have really worked, is mine."

Nikola Tesla


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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