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June 15, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


APEX TECH 2017: Takeaways From Day Two

The morning sessions on day two of APEX TECH focused on accessibility in the airline passenger experience, from closed captioning to in-flight entertainment systems (IFES) for those who are visually impaired. The afternoon sessions addressed the various standards and specifications that are being developed to facilitate the airline content delivery ecosystem, which has been transformed with the arrival of countless new digital retailers (e.g., Amazon, Netflix, APEX 0415, which is designed to access the standardized media technologies, profiles and workflows that govern motion picture and television content delivery, was voted upon and unanimously approved by the APEX members in attendance.

APEX Media | Related APEX TECH 2017: Takeaways From Day One – APEX Media



[PHOTOS] PAL Introduces New Airbus A330 Cabins

Philippine Airlines has introduced new cabins on eight of its Airbus A330s, after working with Tokyo-based LIFT Strategic Design to redesign the interiors. The Southeast Asian carrier converted the wide-bodies from a 414-seat single-class layout into a 309-seat three-class configuration. PAL’s new 18-seat business-class cabins were retrofitted with Thompson Vantage XL fully lie-flat seats and feature Lantal's Pneumatic Comfort System, the first Asian airline to do so. The premium economy section has been equipped with 24 Zodiac 5810 seats, each offering 38 inches of pitch. Zodiac also supplied the 267 seats in economy, which offer 32 inches of legroom. All three cabins were fitted with Zodiac RAVE IFE systems and onboard connectivity.

The DesignAir | Related Philippine Airlines flies new business class to Sydney, Melbourne – Australian Business Traveller



ICAO to Host Talks With Gulf Ministers Amid Ongoing Qatar Airspace Dispute

The International Civil Aviation Organization said it will host talks with ministers and senior officials from Qatar, the UAE, Saudi Arabia, Bahrain and Egypt at its Montreal headquarters today. ICAO said the talks would seek a “consensus-based solution” that addresses regional concerns amid Qatar’s ongoing diplomatic isolation and its airspace rights dispute with three of its Gulf neighbors. "We are working to bring these states together toward a solution which satisfies both their current regional concerns and the global needs and expectations of passengers and shippers," ICAO said in a statement.

Reuters | Related Qatar Airways says majority of network unaffected by airspace restrictions – Reuters



US Airline Passenger Complaints Leaped by 70 Percent in April

US airline passenger complaints rose by 70 percent this April compared to the same period last year, according to data from the Department of Transportation. Complaints jumped to 1,909 from 1,123 in the previous April, amid a series of widely publicized incidents such as video footage of David Dao being forcibly removed from a United Airlines flight. Delta Air Lines was the subject of 201 of the flight complaints, followed by American Airlines in second place with 106. Severe thunderstorms in early April over Atlanta caused Delta to cancel nearly 4,000 flights over a five-day period.

Reuters | Related Airline Bumpings Were Up, But Complaints Went Down In First Months Of 2017 – Consumerist



Skyscanner Search Data Reveals Transatlantic Low-Cost Opportunity

Skyscanner says its new study reveals the potential market opportunity for low-cost transatlantic flights. The study incorporated Skyscanner’s traveler search data to measure price elasticity for flights between the US and Europe, revealing that many passengers would be willing to fly at various price points. Skyscanner says that budget routes, such as Norwegian’s newly launched service between Rome and New York, have the potential to be popular, meaning airlines may need to operate at a significantly lower cost or find ways of boosting ancillary revenues to be profitable.

Travel Daily Media | Related Going the Distance: Low-Cost Carriers Fly Further With New Aircraft and Added Amenities – APEX Media



EasyJet Makes the Leap to Airbus A320neos

EasyJet received the first of 130 Airbus A320neos it has on order at a ceremony in Toulouse yesterday. The Leap-1A powered 186-seat aircraft is the low-cost carrier’s 300th A320 family delivery, and to celebrate the milestone, the aircraft sports a special livery featuring an A320neo motif on the fuselage. “The A320neo is a major step change for our fleet efficiency and will provide a cost-per-seat saving of up to seven percent over the current A320,” said easyJet’s CEO, Carolyn McCall. The aircraft will be based at London Luton Airport and will start operating commercial flights to Amsterdam, Madrid and Edinburgh tomorrow.

Breaking Travel News | Related EasyJet unveils "Spirit of Manchester" plane in memory of terror victims – Metro



China Aircraft Leasing Group Orders 50 Boeing 737 MAXs

China Aircraft Leasing Group (CALC) has placed an order for 50 Boeing 737 MAXs, worth $5.8 billion at list prices. Announcing the deal today, the Hong Kong-based lessor said the aircraft are scheduled for delivery in stages up to 2023. “This large order of one of the newest and most popular aircraft will support the acceleration of CALC’s business expansion,” said CALC’s CEO, Mike Poon. Boeing has logged 3,699 orders for the 737 MAX, which offers a range of 3,500 nautical miles, a 19-percent improvement over the previous generation.

Air Transport World | Related Boeing Expects to Sell More Planes to China – Bloomberg





Sunset AvGeek snapping. Captured by (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Come on a journey with #Boeing to the Paris Air Show next week & learn what's in store for our future. #PAS17

The Boeing Company @Boeing


Association News

Participate in the APEX Reader Survey for the Chance to Win a Free, Customized Infographic!

We’d like your feedback to help inform APEX Media’s content strategy! Click here to fill out the survey by June 30 – it’s 15 questions and should take no more than five minutes of your time. In return, we’re offering a customized infographic from the Data Stories team at Bookmark. If you’d like to enter your company to win a free infographic data story, which could be featured in an upcoming issue of APEX Experience magazine, don’t forget to fill in your company’s name at the end of the survey (the winning company must be an APEX member). You can also enter the contest by tweeting a link to the survey using the hashtag #APEXreadersurvey. Each time a survey is submitted with a company name, or the link to the survey is tweeted with the hashtag, it counts as a name in the hat for that company!


Call for APEX Awards Judges

Be an APEX Awards judge or nominate a colleague! The APEX Awards recognize specific achievements that are successfully implemented in the past year. Click here to see the requirements for judges and fill out a nomination form. Deadline is 7 July.


> Quote of the Day


“There must be a beginning of any great matter, but the continuing unto the end until it be thoroughly finished yields the true glory.”

Francis Drake


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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