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July 5, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


US Lifts Electronics Ban on Emirates and Turkish Airlines

Emirates and Turkish Airlines today confirmed that the United States has lifted its onboard electronics ban on US-bound flights from their respective hubs at Dubai International Airport and Istanbul Ataturk Airport. The news comes one week after the US announced a series of heightened security measures for inbound overseas flights. Effective immediately, the announcements come three days after the ban on Etihad Airways’ US-bound flights from Abu Dhabi International Airport was lifted. Emirates cut US flights by one fifth after the ban went into effect in March, citing weak travel demand.

Reuters | Related America lifts its laptop ban on Etihad – The Economist



One in Three Qantas Passengers Have Used Wi-Fi on Connected Flights

Since launching in April, Qantas says more than 40,000 people have used its domestic in-flight Wi-Fi service on its first ViaSat Ka-band-equipped aircraft. The Australian carrier registered an average of 32 percent of passengers logging onto the service at some stage during their flight, compared to an industry standard of 10 percent. Qantas says it expects usage rates between 30 to 50 percent once the service is rolled out to more of its Boeing 737s and Airbus A330s. The airline attributes the high uptake rate to the service being offered free of charge.

Get Connected | Related Qantas extending free onboard Wi-Fi to second aircraft – ZDNet



China Signs Deal for 140 Airbus Aircraft on Xi Jinping’s Visit to Germany

State-owned China Aviation Supplies Holding Company has reached an agreement with Airbus to purchase 140 aircraft including 40 A350s and 100 A320neos and ceos. The deal, which was signed during a visit by Chinese President Xi Jinping to Berlin, is worth $23 billion at list prices, and involves the aircraft being allocated to Chinese airlines, pending negotiations with state-owned carriers. “It's one of the biggest deals that we've signed in a long time,” said Tom Enders, Airbus Group CEO. Enders also said he expects up to 50 percent of the A320 family aircraft to come from Airbus’ final assembly plant in China.

Reuters | Related Boeing Wins $5.8 Billion Jet Order From China Aircraft Leasing – Bloomberg



British Airways Partners With The White Company for In-Flight Linens

British Airways has partnered with The White Company to offer its linen products on flights, as part of the airline’s $515-million investment in the passenger experience. BA’s Club World passengers will receive a new day cushion, a larger pillow with a white cotton pillowcase, a blanket with satin trim, a duvet and a padded mattress cover on the airline’s London Heathrow to New York JFK flights, before gradually being rolled out on other long-haul routes. “Partnering with The White Company, another quintessentially British brand renowned for quality and style, is the first step in a multimillion-pound investment for our premium customers,” said Alex Cruz, British Airways’ CEO.

CNBC | Related British Airways promotes £400 million investment in lounges and food – Business Traveller



Air France Chews Wisely

Air France has launched its own in-flight chewing gum product to help passengers relieve blocked ears in pressurized cabins. The gum, called “La gomme à mâcher,” was launched in partnership with French advertising agency BETC. It’s available in two flavors, pistachio macaroon and crème brûlée, and is made using all-natural ingredients. The product is available before takeoff on Air France flights from Paris-Charles de Gaulle to Los Angeles, San Francisco and Mexico City. | Related Air France is Launching a Pop-Up Restaurant in NYC with Daniel Boulud – Food & Wine



Pop-Up Strategy: Bacardi’s Grey Goose Vodka Brings the Beach to the Airport

Grey Goose Vodka has brought the élan of the Côte d'Azur to Charles De Gaulle Airport to promote a new Grey Goose Riviera Summer 2017 limited edition bottle. Through a collaboration with BuY Paris Duty Free at CDG, the Bacardi label has installed a special pop-up beach bar with deck chairs, towels, nautical props and a game of La Petite Pétanque. Airlines have also set up beach pop-ups in the hopes of making customers' jaws drop. Qantas brought sand and sunny smiles to Heathrow Airport in January, to promote London to Perth flights and celebrate Australia Day, and Iberia used pop-up beaches to increase awareness of its last-minute travel bookings using Avios points in late 2015.

APEX Media | Related Could This Be The Coolest Departure Lounge Ever? – The DesignAir



Bomb Disposal Experts Carry Out Controlled Explosions at Manchester Airport

Bomb disposal experts carried out a series of controlled explosions at Manchester Airport after a suspicious package was found in Terminal 3. Police were called to the terminal at 8:50 a.m. GMT after a bag that appeared to contain a suspicious item was identified during routine hold baggage screening. Passengers, including those boarding aircraft, were evacuated from Terminal 3, and were told to go to Terminal 1 for further information. Police later confirmed the package was not believed to be a viable device and was not being treated as terror-related.

The Guardian | Related [VIDEO] Concerned passengers forced to evacuate Manchester airport –





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Association News

2017 APEX Awards Deadline Extended to July 14

The APEX Awards recognize specific achievements that were successfully implemented in the past year (defined as July 2016–June 2017). The achievements should not be just a general improvement or a modification upon an already existing program – they must be innovative and brand new. Award applications are due 14 July 2017. Click here to apply.


Speakers From Emirates, JetBlue, United and oneworld Confirmed for APEX EXPO!

APEX EXPO is the passenger experience industry's largest fall tradeshow. Collocated with AIX Long Beach and IFSA Conference and Expo – the three-shows-in-one means access to every major airline in the world, as well as end-to-end passenger experience vendors on the ground, in the air and into the future! Keynote speakers include CEOs from JetBlue and oneworld, president of Emirates and VP of Marketing, United. Click here to register.


> Quote of the Day


"Your most unhappy customers are your greatest source of learning."

Bill Gates


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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