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July 7, 2017



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Qatar Airways to Press Ahead With Purchase of American Airlines Shares

Qatar Airways is going ahead with plans to acquire a 4.75-percent stake in American Airlines, despite opposition from the US carrier, said CEO Akbar Al Baker on Thursday. The state-owned Gulf carrier notified American Airlines last month that it was interested in buying up to 10 percent of its shares on the open market, worth $808 million. However, American said in a regulatory filing dated June 22 that company rules limit anyone from acquiring more than 4.75 percent of its shares without board approval. "We will be able to start buying shares in the open market soon, depending of course on what is the share value," said Al Baker, adding that the purchase would start as soon as Qatar receives regulatory approval.

Reuters | Related Qatar Airways gets out from under US laptop ban on Middle East carriers – The Guardian



IdeaNova Technologies Unveils Browser-Based DRM Video Player

IdeaNova Technologies has launched a new multimedia player that enables any digital rights management (DRM) content, such as Hollywood movies, to be played on laptops and any web browser. The company says Inplay Instant does not require plug-ins and supports adaptive streaming, adaptive download, in-flight chat, multilingual subtitles and audio, data analysis tools and advertising integration with DRM content. “We believe this will have a huge impact as it gives operators more time to roll out new technology while providing entertainment to customers on their existing platforms,” said Juraj Siska, CTO of IdeaNova Technologies.

Aircraft Interiors International | Related AirFi Now Offering Premium Hollywood Content – APEX Media



[PHOTOS] Corsair’s Upcoming Business-Class Cabin

Corsair will introduce an all-new business-class product in September. The updated cabin includes new fully lie-flat seats in a 2-2-2 layout on its fleet of Airbus A330s and a 2-2 configuration on the top deck of its Boeing 747s. The seats come with an ash wood veneer and smart slate cushions. Passengers will be offered quilted duvets and oversized pillows, iPad Pros with access to in-flight Wi-Fi, Sennheiser noise-canceling headphones and amenity kits from Pure Altitude.

The DesignAir | Related Walk-On In-Flight Entertainment Creates Inroads for Low-Cost Carriers – APEX Media



Emirates Expands Free In-Flight Wi-Fi to All Passengers

Emirates has expanded its free in-flight Wi-Fi service to all passengers. Emirates Skywards Platinum and Gold members now have access to free unlimited Wi-Fi during their flight, regardless of class of travel. Economy-class passengers and non-Skywards members have access to 20 MB of free data within the first two hours of log in, double the previous allowance. “In-flight Wi-Fi usage, already popular from the start, has grown tremendously. Our new in-flight Wi-Fi plans reflect Emirates’ commitment to continue providing this as a free service for as many customers as possible, especially to our most frequent flyers,” said Adel Ahmad Al Redha, Emirates’ vice-president and COO.

Fox 9 | Related Emirates to Use Face Scanners to Cut Waits as US Ban Looms – Bloomberg



Qantas Rolls Out Concierge Bot to New Markets

Qantas has launched its Concierge bot service in North America, UK and Hong Kong, following successful trials in Australia. The Facebook Messenger bot has already been used by more than 150,000 customers in Australia and will ultimately offer notifications on itineraries, flight and gate change updates and boarding passes. In the meantime, Qantas says the bot is intended to deliver personalized travel recommendations, complementing a service Qantas currently offers through its call centers.

Tnooz | Related Icelandair Launches the Airline Industry’s First Facebook Messenger Booking Bot – APEX Media



PaxEx FAQ: What Happens to Luggage That’s Never Reclaimed?

There isn’t a global procedure for dealing with unclaimed luggage, but generally, after three months, it is auctioned off. This usually takes place in auction houses near the airport – which is the case for Schiphol Airport, with luggage ending up at De Eland Auction House. Gatwick and Heathrow airports have theirs at Greasby’s and Wellers auction houses, and Dallas/Fort Worth’s is at René Bates. Expect fewer lots in lost baggage auctions when IATA’s Resolution 753, which requires members to keep track of every item of luggage using RFID technology, comes into effect in June 2018.

APEX Media | Related Did an airline auction off your luggage? – BBC News



Cleared for Flight: EASA Approves Glass Components in Aircraft Cabins

AviationGlass & Technology’s range of AeroGlass aviation glass products has been confirmed by the European Aviation Safety Agency as the official certification baseline for glass components in aircraft cabins. The approval allows airlines to install AeroGlass as an alternative to polycarbonate products, eliminating the need for additional certification procedures. EASA’s long-standing European Bilateral Aviation Safety Agreement with the Federal Aviation Administration means the certification is also applicable in the United States. “This new regulation is a milestone for the industry’s transition to lightweight glass inside commercial and private aircraft as it removes long waiting times and the high costs,” said John Rietveldt, AviationGlass & Technology’s CEO.

Aircraft Interiors International | Related The Role of Materials and Lighting in Defining an Airline’s Holistic Brand Identity – APEX Media





The American Dream launching herself into the sky. Captured by @diecastryan (via Instagram).

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> Tweet of the Day

Why did the tortoise fly on Southwest Airlines?

Southwest Airlines @SouthwestAir


Association News

Reserve Your Hotel Room for APEX EXPO!

APEX EXPO is the passenger experience industry's largest fall tradeshow. Collocated with AIX Long Beach and IFSA Conference and Expo – the three-shows-in-one means access to every major airline in the world, as well as end-to-end passenger experience vendors on the ground, in the air and into the future! Register now and reserve your hotel room in Long Beach.


Apply for APEX Awards!

The APEX Awards recognize specific achievements that were successfully implemented in the past year (defined as July 2016–June 2017). The achievements should not be just a general improvement or a modification upon an already existing program – they must be innovative and brand new. Award applications are due 14 July 2017. Click here to apply.


> Quote of the Day


"Play is the answer to the question, 'How does anything new come about?'"

Jean Piaget


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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